Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

423 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
96% Would Recommend
Latest Review 7 days ago

Reviews


DW
DWIGHT W.
Orlando, FL
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2018
The kindness of others
Outstanding n friendly service.. Would recommend anyone who has an car issue check them out..
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 04/02/2018

Hi
Dwight,
Thanks for your reviews and recommendations.

Yogi Wadhwa

AW
Alex W.
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2018 Category: Service
Alex said the business provided excellent service. They were very quick, and efficient. Everything about it was good, and he appreciated their hard work.
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 04/02/2018

Hi
Alex
Appreciate your feedback and recommendations.

Yogi Wadhwa

KJ
K. J.
Orlando, FL
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/15/2018
Dishonest!
If you are looking for a honest, knowledgable auto technician, please continue to search and save yourself a huge headache. Service is so bad I had to report them to AAA and BBB for price gauging and mistreatment of customers, especially women.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 04/02/2018

Hi
Customer came with the own diagnostic of bad starter and we diagnosed and advised that their was nothing wrong with their starter and saved customer $375 for the repairs which were not needed.
Vehicle had some intermittent problem with running because of computer failure which we diagnosed and gave estimate to the customer and that took little longer to diagnose because of intermittent issues,which made the customer little mad, which we apologized for that and we did not charge any money to the customer and she left the place without paying a penny so we do not understand how did we do the price gouging.
We explained everything to the Lead Tech from AAA and they understood everything.

Yogi Wadhwa

JH
Jonathan H.
Altamonte Springs, FL
Scion tC
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2018 Category: Service
Jonathan said the service was quick and efficient.
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 04/02/2018

Hi
Jonathan
Appreciate the 5*****.
Thanks

Yogi Wadhwa

BS
Benjamin S.
Orlando, FL
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2018 Category: Service
Benjamin said the staff did a good job. The price was reasonable and they had good customer service.
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 04/02/2018

Benjamin,
Hi
Thanks for your feedback and reviews.

Yogi Wadhwa

JD
Joseph D.
Orlando, FL
Chevrolet Chevy Van
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2018 Category: Service
Joseph said everything was okay and he recommends this facility.
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 04/02/2018

Joseph
Hi
Thanks for the recommendations.

Yogi Wadhwa

JO
John O.
Florida
Dodge Avenger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2018 Category: Service
John said the business provided good service, in a very timely fashion.
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 04/02/2018

John
Appreciate your feedback and recommendation.

Yogi Wadhwa

LT
LISA T.
Natalbany, LA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2018
Excellent
Very knowledgeable, friendly and helpful staff. Service is fast and employees are honest.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 03/08/2018

Hi
Appreciate your feedback.
thanks

Yogi Wadhwa

SG
Shiann G.
Lakeland, FL
Kia Sportage
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/05/2018 Category: Service
Shiann said she was not happy with the service. She said she was overcharged on the tires she purchased and she waited a long time. She will not be going back to the business.
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 03/08/2018

Hi
We charged $166 for a brand new 17" Kumho tire out of the door with taxes after getting pre approval from the customer and our profit margin in tires is less than 10%.
Being a small tire shop we definitely can not beat the Walmart prices but we are definitely very competitive to our scale players,
Still if customer feels that we over charged then we feel sorry about it.

Yogi Wadhwa

HK
Hussain K.
Florida
Chrysler 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2018 Category: Service
Hussain said he has used the business for some time now, and they are all pretty good.
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 03/08/2018

Hi
Appreciate your feedback.
thanks

Yogi Wadhwa

ML
MEISSNER L.
Orlando, FL
Nissan Versa Note
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/02/2018
Quick service
Got my car in quickly although they were busy. Did not tell me that the e-brake was left on.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 03/08/2018

Hi

Thanks for recommendation.
Brake was for safety,sorry we did not tell you.
thanks

Yogi Wadhwa

WA
William A.
Kissimmee, FL
Nissan Frontier 2WD
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2018 Category: Service
William said everything was fine, but it would have been nice if the work was done faster.
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 03/08/2018

Hi
William
Sorry for the wait,
Appreciate the 5*****.
thanks

Yogi Wadhwa

MH
MADELIN H.
Orlando, FL
Honda Civic Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2018
Price and great customer service
Great price, work well with you and good customer service. Would recommend to anyone for an oil change great as well.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 03/08/2018

Hi
Thanks for your feedback.

Yogi Wadhwa

DD
DOMINIQUE D.
Orlando, FL
Chrysler PT Cruiser
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/21/2018
Terrible Service Ripoff Overcharge
This place put a bad fuel pump on my car and overcharge me as if it was a new one. Do not trust mechanics they are not knowledgeable and will rip you off a bunch of crooks using refreshed used parts and pricing as new. Sloppy service and job. I do not recommend.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 02/21/2018

Hi
We put a brand new fuel pump Napa Auto Parts in the car at a price pre approved by the customer which unfortunately failed in 3/4 days and car came back and we diagnosed that the new pump failed so we replaced the pump with another brand new pump from Napa Auto Parts under warranty at no cost but customer keep saying that we put the used pump in it, then we gave the copy of the invoice for the new pump to the customer for her satisfaction but she was not ready to admit that part failed and kept saying that we put refurbished part.
Seems like she was frustrated and angry with break down of the car but looks like we could not do anything to convince her that it was a part failure, which can happen to any one and any time.
This does not makes us crook or sloppy.

Yogi Wadhwa

KW
Kenrick W.
Orlando, FL
Dodge Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/12/2018 Category: Service
Kenrick said the business was a good experience.
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 02/16/2018

Kenrick
Hi
Thanks for the trust you have in us.
Appreciate that.

Yogi Wadhwa

KD
kesta d.
Orlando, FL
HUMMER H3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2018 Category: Service
Kesta said the business is amazing. They were very nice, and they explained everything to her.
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 02/16/2018

Kesta,
Appreciate your feedback.
Thanks

Yogi Wadhwa

MV
Michelle V.
Florida
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2018 Category: Service
Michelle said they did a good job.
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 02/16/2018

Hi
Michelle,
Thanks for the compliments.

Yogi Wadhwa

EB
Emad B.
Orlando, FL
HUMMER H3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2018 Category: Service
Emad said the staff were very nice people.
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 02/09/2018

Hi
Emad,
Thanks for recommendation.

Yogi Wadhwa

AB
Amber B.
Kissimmee, FL
Toyota Corolla
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/03/2018 Category: Service
Amber said the employees took a little longer than expected.
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 02/16/2018

Hi
Amber
Thanks for the recommendation.

Yogi Wadhwa

KS
Kimberly S.
Florida
Mitsubishi Galant
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/03/2018 Category: Service
Kimberly said the service sucked and the vehicle still shakes after the alignment.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
02/03/2018 Category: Service
Kimberly said she paid for her service to be done, but the issue was not fixed.
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 02/09/2018

hi
Kimberly,
Sorry to know that you think that way,but you paid for four wheel alignment and for sure we took care of that and we have a record of it too in our system also.
we took care of toe and camber for all four wheels as much us the adjustments allowed, unfortunately caster for front wheel could not be adjusted as there is no provision in the vehicle,this could have been caused by bad front end suspension or a front end collision.
Still if you feel that we did not do our job right,you are more than welcome to stop by and we will take another look and explain you the whole thing.
thanks

Yogi Wadhwa