Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

407 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
96% Would Recommend
Latest Review 4 days ago

Reviews


TS
Taylor S.
Winter Haven, FL
Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/04/2017 Category: Service
Taylor said the staff did not do any unnecessary work.
This review was collected via phone interview by Customer Research Inc.

AD
Alfred D.
Hemet, CA
Pontiac Grand Am
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2017 Category: Service
Alfred said that as soon as he got to this business he was waited on. He was very satisfied with their service.
This review was collected via phone interview by Customer Research Inc.

DR
Dany R.
Orlando, FL
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2017 Category: Service
Dany said he received good service.
This review was collected via phone interview by Customer Research Inc.

MT
MARY T.
Orlando, FL
Ford Focus
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/23/2017
Over priced
Over priced services.

NR
Nicolas R.
Altamonte Springs, FL
Kia Spectra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2017 Category: Service
Nicolas said this business was good and they provided excellent service. The staff were nice and they explained everything to him.
This review was collected via phone interview by Customer Research Inc.

LD
LISSETTE D.
Orlando, FL
Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2017
Friendly, honest and fast....
In a profesional manner they take care of what the problem is and advise you what should be done or what should not yet.

GG
GLORIA G.
Orlando, FL
Saturn SC 3dr
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2017
Prompt and Pleasant
Management was polite and pleasant both over phone and in person. Service was very prompt and the price was right!

CG
Charna G.
Orlando, FL
Pontiac Grand Am
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2017 Category: Service
Charna said the business did everything they were supposed to do and they were great.
This review was collected via phone interview by Customer Research Inc.

TI
TYLER I.
Orlando, FL
Ford Explorer Sport Trac
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2017
Great Costume Service
Very polite on the phone, patient to show and explain the problem, a little pricey, but over all a good experience.

AL
AUTO L.
Orlando, FL
Honda Insight
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2017
Price is right
Great service, great prices and great people......

RM
Regina M.
Palm Bay, FL
Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2017 Category: Service
Regina said the staff was timely. They were not rude and they did the best they could do.
This review was collected via phone interview by Customer Research Inc.

RM
Robert M.
Orlando, FL
Acura
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2017 Category: Service
Robert said this business was on time. There were no hidden fees, they were straightforward and everything went smoothly.
This review was collected via phone interview by Customer Research Inc.

FB
Fred B.
Orlando, FL
Kia Optima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2017 Category: Service
Fred said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

SL
SAMUEL L.
Orlando, FL
Toyota Tundra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2017
Excellent
Excellent atention

SH
SHOEB H.
Orlando, FL
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2017
They provide good service
I really like this place. I recommend other to go there

MS
Michelle S.
Florida
Dodge Dakota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2017 Category: Service
Michelle said this business was kind to her. Her vehicle was towed and it took Tiple A several hours to tow it. They ordered the part and repaired her vehicle for her so she could get back on the road.
This review was collected via phone interview by Customer Research Inc.

DD
Debra D.
Orlando, FL
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2017 Category: Service
Debra said they went above and beyond to do a good job. They also got involved with other items that could use attention. She was very pleased.
This review was collected via phone interview by Customer Research Inc.

JB
JEFF B.
Tampa, FL
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2017
Best mechanics
They have the best mechanics. The owner is personally involved in the dailiy operations. They don't sell you anything you don't need. Very honest.

DL
Dirk L.
Orlando, FL
Ford Econoline Wagon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2017 Category: Service
Dirk said this was his first visit to this business and because it was so good, he is moving all his fleet vehicles here for service in the future. They really took care of him.
This review was collected via phone interview by Customer Research Inc.

RM
RUPERTO M.
Orlando, FL
Volkswagen New Beetle
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/19/2017
Engine replacement
I did not appreciate that my auto was worked on for almost two weeks to change an engine when it was expected in three days. Three engines were delivered and they were the wrong engines. When they receive the final one it was still incorrect and they went ahead and modified to be used on my car. I was quoted $2100. The engine was to have had another 87,000 miles on it but the final engine ended up with 100,000 miles on it and was still charged the same amount. They did attempt to compensate with new spark plugs and cables and repaired a hose connection. After two days of very little driving the car began to leak oil. They told me the seals on the engine are warranteed on this engine since it was a used engine. This was not explained to me beforehand and I had to spend an additional $600. I don't want to be the cause of anyone missing out on running a business but this was very upsetting.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 08/23/2017

hi,
Ruperto,
We sincerely apologize for the delay happened in your job and we take full responsibilty for that.
Also we kept you notified the delay at every stage when we got the wron engine three times for your car,Since manufacturer changed the engine in that year multiple times that is why we could not get the right engine first time.
As far as the mileage of the used engine is concerned, again we coud not get the right model of the engine for the miles we told you but we still stand behind the warranty for the mileage we committed to you.
Again we feel extremely sorry for the delay and extra charges you had to pay and we offer you free labor upto $200 of work on any vehicle you own, if you need in future,only you have to pay for the parts.
There is no time limit to it.
Thanks and Wish you well.


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