Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

1071 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
Latest Review 7 days ago

Reviews


JE
JOE E.
Sykesville, MD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2011
Simply The Best
From the gentleman at the front desk to the techs and owner, LMT is the gold standard in auto repair. Courteous, fair and honest are just a few adjectives that describe the experience at LMT.

DS
DAN S.
Ellicott City, MD
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/08/2011
Quick Fix
@nd time I've used LMT and you guys make me want to come back! I dropped in on the fly to have a cat back exhaust put on and less than an hour later I was out the door! Thank you.

FI
Festus I.
District Heights, MD
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/07/2011 Category: Service
Festus explained the price was too high, so he had the work done elsewhere. He was charged for the $1,500 estimate, but chose to have the work done at Firestone, because they only charged him $410 for the exhaust system and $155 for the brake rotors. He stated only those customers who don't shop around would have work done here.
This review was collected via phone interview by Customer Research Inc.

DL
Dominic L.
Columbia, MD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2011 Category: Service
Dominic said everything was done properly, done right, and done well at this business.
This review was collected via phone interview by Customer Research Inc.

EK
Elnaz K.
Columbia, MD
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/06/2011 Category: Service
Elnaz said she rated this business a 4 because she had to wait 10 minutes before her vehicle was worked on. She had an appointment for an oil change and did not understand the delay. Elnaz was pleased with their service.
This review was collected via phone interview by Customer Research Inc.

JL
Josh L.
Columbia, MD
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/05/2011 Category: Service
Josh said the vehicle was at the business for an inspection which was fine. The person with whom he worked was not as pleasant as he could have been.
This review was collected via phone interview by Customer Research Inc.

NP
Neal P.
Columbia, MD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2011 Category: Service
Neal said it was good.
This review was collected via phone interview by Customer Research Inc.

GS
GREG s.
Columbia, MD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2011
reliable, great work
good timely service, reliable, and reasonable price

ME
Michael E.
Columbia, MD
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/28/2011 Category: Service
Michael said he has used them for several years.
This review was collected via phone interview by Customer Research Inc.

JA
Justin A.
MD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2011 Category: Service
Justin stated that he did not have any problems with this business.
This review was collected via phone interview by Customer Research Inc.

KC
Kenneth C.
Columbia, MD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2011 Category: Service
Kenneth said the business has always done a good job and they get it done in a timely manner. The business always looks out for his best interests and they try to find him deals. The business is really friendly.
This review was collected via phone interview by Customer Research Inc.

DA
Danny A.
Jessup, MD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2011 Category: Service
Danny said the business was pretty prompt about getting the work done.
This review was collected via phone interview by Customer Research Inc.

PA
Paul A.
Columbia, MD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2011 Category: Service
Paul said they got him in relatively quickly, gave him a very detailed estimate with the reasoning, and got the work done on time.
This review was collected via phone interview by Customer Research Inc.

SB
Sal B.
Columbia, MD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2011 Category: Service
Sal said it was great.
This review was collected via phone interview by Customer Research Inc.

AR
Andres R.
Columbia, MD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2011 Category: Service
Andres said his service with this business was quick.
This review was collected via phone interview by Customer Research Inc.

CD
Cody D.
Columbia, MD
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/21/2011 Category: Service
Cody said he had to wait awhile for the repairs to be done.
This review was collected via phone interview by Customer Research Inc.

SF
Scott F.
Elkridge, MD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2011 Category: Service
Scott said they were good.
This review was collected via phone interview by Customer Research Inc.

CH
Cassandra H.
Columbia, MD
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/21/2011 Category: Service
Cassandra said the service was fine, but their waiting room needed more room for her two children.
This review was collected via phone interview by Customer Research Inc.

BW
BETH W.
Sykesville, MD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2011
Outstanding service
Good communication. Vehicle completed on time and reasonable pricing.

BM
BEINKA M.
Columbia, MD
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/15/2011
Repetitive Over Charged for BREAKING the CAR
I previously thought LMT was a great place to get maintenance however after getting a diagnostic for $100 and being told a list of items that were to be fixed which cost another $500+ and leaving and having the check engine light to come back on in two weeks only to take the car back and be charge another $100 for another diagnostic (Which isn't really fair or make any sense when the issue was suppose to be fixed the diagnostic was already paid for). The car was running fine it was only take back to ask why the check engine light came back on, however only to be called and told that a head gasket was blown in the engine and the car needed a new engine. The KILLER part is I HAD TO PAY $100 to hear this NEW FOUND info when I already paid 2 weeks prior over $600 for work which included the diagnostic.. THE WORST is what happens NEXT, we go pick the car up and start it up to drive home and there is Sooooooooooo much smoke that it was unbelievable (NOTE: This is NOT why we took the car in, we actually took it in to ask why the check engine light came back on, there was NO SMOKE PRIOR) the car is 100% non mobile due to the extensive smoking, AGAIN this was not a problem before dropping it back off to ask about the light coming back on after the work performed two weeks prior.
RON W. from LMT Auto Repair responded on 11/25/2011
Mr. M did bring his vehicle in on 10/11, for a check engine and brake light lit on dash. We checked out vehicle and found code p0301 set in computer. Found brake fluid reservoir empty causing brake light to come on. Advised customer that brake lines severely rusted but not leaking at this time. Told customer that engine leaking coolant and oil. Customer responded that he had noticed an odor while driving. He asked how to correct the leaks. Told him engine replacement necessary because of leaks and that engine low on oil and coolant. Also told customer that cooling system was 2 GALLONS low. System holds 3 gallons. Customer authorized replacement of original spark plugs and wires to correct code p0301. Customer not interested in leaks. Roaded tested vehicle and notated on ticket other issues with vehicle. Vehicle came in on 10/31 (800 miles later), with engine light on. Scan computer and computer had p0175 set. Called customer and advised him of code. Customer approved $100 charge to run test procedure. After testing, advised customer that engine had mechanical problems and would need replacement. The smoke is a result of coolant burning due to intenal engine failure. Vehicle is 13 years old with 165000 miles. LMT has no other history of maitenance with this vehicle.