ReScore Reviews™ (1)
Thanks for your kind comments, Jeffrey. And thanks for letting us know the low star rating was just an oversight, and that everything went well with your service. Let us know if we can be of any further assistance!
Morgan, we are truly sorry that your service experience was less than exceptional. Thank you for taking time to speak to our Service Manager, John, about your visit. Your detailed feedback is very valuable to us and has allowed us to address some specific issues with the employees involved. We very much appreciate your business and hope that we will have the opportunity in the future to provide you with the great service that we expect from ourselves, and that you as our valued customer deserve. Please let us know if we can be of any further assistance to you. Again, thank you.
Allison, I am so sorry that your experience was not a great one. John, our Service Manager, has tried to contact you to discuss your concerns but has not been able to reach you. I understand that you and Doug came to a resolution. If the matter was not resolved to your satisfaction, please let us know by calling 252-756-1135. Thank you for your feedback.
John, thank you for taking time to speak with our General Manager about your concerns. We apologize that your experience was less than the excellent standard of service we strive for. Your feedback is very important to us and has been used for training purposes. Thanks again.
Charles, we understand you are disappointed. If there is something more we can do to help you, I would be happy to know. Please feel free to contact me directly.
Doug Batchelor, General Manager
Dear Scott, our deepest apologies. We strive for an excellent experience for our customers and am sorry that is not what you received. Your account has been marked “do not call” to prevent any unwanted phone calls in the future. If I can be of any further assistance or arrange for a complimentary wash for your wife’s car please let me know.
Beth Nosay, Customer Relations Manager