ReScore Reviews™ (1)
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My vehicle overheated And was towed to the shop for evaluation.
First report was no damage to engine other than temp sensor, ignition coil and spark plugs… $1400. Repair completed. Second report also has leaking thermostat housing… $630. Repair completed. Total of $2k repairs on my $4k car.
After driving home I found the car 3qts low of oil (see photo) They had returned my car without properly refilling (or inspecting) the oil. I topped it off.
Next day driving, it indicated elevated temperature again, so I had it towed (again). After Ray’s inspection (by another tech) they informed me it was the head gasket all along. It had been missed by the same tech that also failed to tend to the basic need of oil. The additional repair ..$4,000. This would total $6k in my $4k car.
They had since terminated the original mechanic. They apologized for the error but would not refund any of my $2k they wasted.
Important to note is I requested specific inspection of the head before spending money on repairs. Also important to note is the engine was never cleaned which is required to do a thorough inspection and repair of the thermostat housing.
I believe this shop generally produces great work but they hired a poor mechanic and their lack of quality assurance allowed him to harm a customer, and they chose to not stand behind it.
All indicators are their interest in the bottom line is greater than a want to do the right thing.
Hey George Powell - why not stand behind and honor what you're giving out to your repeat customers?