Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

935 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 3 days ago

Reviews


JM
John M.
Wilmington, NC
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2017
Great service for reasonable price
We were hesitant about purchasing a used BMW after hearing horror stories about the cost of repairs. Friends recommended Wilmington Motor Works as reliable and well priced and we have been going there for 10+ years. Tim and Co. have always exceeded our expectations. We've never left feeling ripped off , only well taken care of. Would recommend whole heartedly.

CM
Carrie M.
Wilmington, NC
Mercedes-Benz S550
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2017 Category: Service
Carrie said the business was courteous. They were very informative and honest. They did good work.
This review was collected via phone interview by Customer Research Inc.

LP
Leroy P.
Wilmington, NC
Mercedes-Benz S430
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2017 Category: Service
Leroy said he receives excellent service, but he'll ask them why the interior light doesn't come on. It worked before.
This review was collected via phone interview by Customer Research Inc.

BG
Butch G.
Wilmington, NC
Mercedes-Benz CLK-Class
Verified Customer
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11/14/2017
Great service and fair pricing
Great

SV
Scott V.
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2017
Friendliness/honesty
Everyone is skeptical of repair shops, especially BMW shops. Not so with these guys. They are honest, friendly, and more than reasonable on their rates. I will certainly be back, and so will all my friends. Thanks guys.

EC
Eric C.
Leland, NC
MINI Cooper Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2017 Category: Service
Eric said the staff were able to get the work done.
This review was collected via phone interview by Customer Research Inc.

RG
Robert G.
North Carolina
MINI Cooper Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2017 Category: Service
Robert said this business got him in on short notice. He had a pleasant experience with them.
This review was collected via phone interview by Customer Research Inc.

DJ
Donovan J.
Wilmington, NC
Mercedes-Benz E350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/11/2017
The staff are very professional
I took my Mercedes there for Alternator and other issues and they were resolved in two days. Staff gave constant updates on progress which was helpful in planning my day.

SH
Scott H.
Sneads Ferry, NC
BMW Z4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2017
Service Lives
You had the go-ahead to replace more parts and charge more money. You called and said they were fine and recommend that I not spend the extra 800 plus dollars. That's integrity.

TH
Tom H.
MINI Cooper Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2017
Excellent Service
Honest brokers. Most recommended.

CG
Chuck G.
Wilmington, NC
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2017
Great service
Always helpful no matter how big or small the issue

BR
Brandon R.
North Carolina
BMW 135i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2017 Category: Service
Brandon said this business was good.
This review was collected via phone interview by Customer Research Inc.

LP
Leron P.
Riegelwood, NC
Mercedes-Benz C-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2017 Category: Service
Leron said the staff were knowledgeable and up-front.
This review was collected via phone interview by Customer Research Inc.

DB
Derrick B.
Wilmington, NC
BMW 750Li
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2017
If I could them 6 stars. I would.
I'm appreciative for getting my car in and out in a timely manner. When their schedule is heavily booked. Thanks.

LC
Lindsey C.
North Carolina
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2017 Category: Service
Lindsey said he was provided with good communication and good workmanship by this business.
This review was collected via phone interview by Customer Research Inc.

NH
Nicole H.
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2017
Exceptional Customer Service
The customer service is exceptional. They really take the time to listen to your concerns, consider them and then offer suggestions on how to address the problem.

TM
Tom M.
Wilmington, NC
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2017
Straightforward professionals
I like being dealt with in a straightforward fashion by people who know what they’re doing. That’s been my experience with WMW.

JD
Joyce D.
North Carolina
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2017 Category: Service
Joyce said this business was prompt. They analyzed the problem and they fixed the vehicle. They are very knowledgeable and she would recommend this business.
This review was collected via phone interview by Customer Research Inc.

MR
Mike R.
Wilmington, NC
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2017 Category: Service
Mike said the staff were honest and they provided top-notch service.
This review was collected via phone interview by Customer Research Inc.

JR
Jacob R.
North Carolina
Ford Mustang
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/26/2017 Category: Service
Jacob said this business had advertised their tire machine as being touch less but it scratched his rims. Overall it was good.
This review was collected via phone interview by Customer Research Inc.