AJ Mills

02/23/2023

Verified Customer

Category: Service

Fixed!

My Escape now runs like a charm! Thank you!

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/27/2023 04:28 PM

Anonymous, thank you for the kind review! We're so glad that your Escape is running the way that it should be! Thank you for choosing Mike White Ford!

Employees worked with

WILLIAM W.

Saint Maries, ID

02/23/2023

Verified Customer

Category: Service

Scheduled repair and added on needed brake work

Had a scheduled repair of a warranty mirror problem - knew I needed rear brakes done. Asked about availability today since I live > 1 hour away and they were able to accommodate me with just an extra 90 minutes. Amazing service - fair price - great communication - cannot recommend more highly.

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/27/2023 04:28 PM

Bill, thank you for the amazing review! We're so glad that we were able to take care of all of your needs in a single trip. Thank you for choosing Mike White Ford!

Employees worked with

DAVID S.

Hayden, ID

02/09/2023

Verified Customer

Category: Service

Excellent customer service

Quick set up & on time service

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/16/2023 09:24 AM

David, thank you for the excellent review! We look forward to serving you again in the future!

Employees worked with

GERALDINE B.

Harrison, ID

ReScore Review™

02/16/2023

Verified Customer

Category: Service

Call from Ford Rep

I received a call from Cole at Mike White Ford. He apologized for my last experience at Ford. We talked for some time and he explained everything to me and we rescheduled another appointment for them to look at my brakes. He was very customer friendly. I have always had great service with Mike White Ford until dealing with AJ. I bought my F 150 from MWF. Very happy with it!

Original Review

02/06/2023

Category: Service

Ford service rep AJ - poor customer service

I spoke with AJ concerning my brake failure. He was a total jerk. Very disrespectful. I tried asking questions and he was rude and would cut me off. I have never dealt with anyone at Ford that ever talked like that. Everyone is very customer friendly. They all know how to deal with the public. AJ would benefit in getting some customer service training! Ashton Fowler took care of me when I picked up my truck. He was very nice and answered all of my questions. He definitely knows his customer service! A couple of days later my truck was making that loud noise again. But the brakes did not go to the floor like before. I called Ford and talk to Dan. I have dealt with Dan before and he is very nice and knows his job! Very customer friendly. I live out of town about an hour away. We set up another appointment to look at the brakes. I rated my service with AJ. Dan & Ashton would both get 5 stars from me!
Thank you, Gerri Bush

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/16/2023 09:20 AM

Geraldine, thank you for taking our call and discussing this with our management team. We value you as a customer and hope that we are able to address your concerns for you.

Employees worked with

TIM W.

Rathdrum, ID

02/04/2023

Verified Customer

Category: Service

I wasn't sure what the problem was with a leak. They located the problem and it was quickly resolved.

wasn't sure what the problem was with a leak. They located the problem and it was quickly resolved.

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/06/2023 03:17 PM

Tim, thank you for your kind words! We're so glad that we were able to locate and take care of the leak in your vehicle. Thank you for choosing Mike White Ford!

Employees worked with

Verified Customer

Post Falls, ID

Ford Explorer

02/01/2023

Verified Customer

Category: Service

In and Out

Took a bit for parts to arrive but the work was done faster than I expected.

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/06/2023 03:13 PM

Anonymous, thank you for the 5 star review! We're hopeful that parts will start arriving faster and faster moving forward. Thank you for trusting Mike White Ford!

Employees worked with

Ford Super Duty F-250 SRW

JIM H.

Fernwood, ID

02/01/2023

Verified Customer

Category: Service

The service department is Top Notch.

Friendly, quick and efficient! I would recommend buying a new Ford from Mike White Ford because of the elevated service experience. They will take care of you!

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/06/2023 02:42 PM

Jim, thank you for the top notch review! We're so pleased that you've had such positive experiences with our team and appreciate your kind words! Thank you for trusting Mike White Ford!

Employees worked with

STEPHEN P.

Sagle, ID

Ford F350

01/27/2023

Verified Customer

Category: Service

Total Fuel System Failure

My F350 Super Duty Diesel experienced a Catastrophic Fuel System Failure. My concern like anyone else was will my $80,000 truck get fixed or ever be the same.
I received a phone call from Chelsea and she explained everything the dealership (service) had done and what the were going to do. I can’t be happier - so far my truck is running great. Also, if you go to Mike White Ford to buy a new vehicle -ask for Curley he is a straight shooter!

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/31/2023 02:38 PM

Stephen, thank you for the 5 star review. We're grateful that you gave us the opportunity to work on your truck and that we were able to assist. Thank you for choosing Mike White Ford!

Employees worked with

HELEN W.

Spirit Lake, ID

01/27/2023

Verified Customer

Category: Service

Oil change

I was happy with the oil change service. My service rep was polite and eager to help.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/31/2023 02:36 PM

Helen, thank you for the kind review. We're so glad that your oil change appointment was a pleasant experience. Thank you for choosing Mike White Ford!

Employees worked with

TIM F.

Coeur D Alene, ID

Ford Ranger

01/27/2023

Verified Customer

Category: Service

Tim F.

I am relatively new to CDA and have been pleasantly impressed with the service I have received from the service department of Mike White Ford. I drive a 2020 Ford Ranger 4+4. My heater recently failed and the service department bent over backwards to get my truck into the shop. Very courteous and professional group of young men. Also a shout out to Lou much appreciated for the shuttle service. Now if you can only get Guinness beer in the waiting area🤔😁.
-Tim F.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/31/2023 02:34 PM

Tim, first of all - welcome to CDA! We appreciate you giving us the opportunity to serve you! We'll take your suggestion to Mike, but I can't make any promises. Thank you for choosing Mike White Ford!

Employees worked with

STANLEY OR LESLIE C.

Harrison, ID

01/20/2023

Verified Customer

Category: Service

Quickly completed

Very professional

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/23/2023 09:10 AM

Thank you for the 5 star review! We look forward to serving you again in the future!

Employees worked with

LINDA G.

Spirit Lake, ID

Ford F350

01/12/2023

Verified Customer

Category: Service

Fast, Friendly Service

The staff exchanged parts due to a recall. They had my truck back to me in less than an hour. The process was done to my expectation.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/19/2023 03:08 PM

Linda, thank you for the kind review! We're so glad that we were able to take care of your recall and get you safely back on the road. Thank you for your kind words.

Employees worked with

Verified Customer

Rathdrum, ID

12/31/2022

Verified Customer

Category: Service

Not fixed!

I asked to have a vibration investigated. On their advice, I had the motor mount fixed. Unfortunately, the vibration is still occurring.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/04/2023 08:48 AM

Anonymous, thank you for letting us know that the issue wasn't solved. We hear your frustration and hope to be able to find a solution at your re-inspection appointment.

Employees worked with

HELEN B.

Spokane, WA

Ford Fusion

12/21/2022

Verified Customer

Category: Service

Wonderful Job

I am very happy with Mike White Ford. I enjoy the personnel and appreciate the mechanics and all they do to keep my car in service. Been coming here since Tom Addis Dodge sold. Keep up the great work.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/27/2022 11:12 AM

Helen, thank you for the wonderful review! We're proud of our team and glad that you have had such great experiences with them! We're also thrilled that you've been trusting our team since the Tom Addis days! We look forward to serving you again in the future!

Employees worked with

JOSEPH P.

Hayden, ID

12/21/2022

Verified Customer

Category: Service

Great Job

Everyone was friendly and service was completed faster than expected

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/27/2022 11:07 AM

Joseph, thank you for the great review! Fast and friendly are always two big goals for our service team! Thank you for choosing Mike White Ford!

Employees worked with

KAREN J.

Post Falls, ID

12/10/2022

Verified Customer

Category: Service

They Care

I have always been treated with respect. They explain and go over everything that is done to my car. This last appointment the weather was bad. Snowy any icy roads. They came and got my car and delivered it back to me!

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 09:53 AM

Karen, thank you for your kind words. We're always happy to assist during this crazy North Idaho weather and beyond! Thank you for choosing Mike White Ford!

Employees worked with

Verified Customer

Dalton Gardens, ID

Ford Bronco Sport

11/30/2022

Verified Customer

Category: Service

2022 Badlands warranty work

AJ represented the company in the highest regard. Very good w communication and keeping me updated. Ready available w loaner car. He made the situation easier. Appreciated.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:13 AM

Anonymous, thank you for the 5 star review! We're so glad that you had such a positive experience with AJ and will pass along your kind words.

Employees worked with

RONALD J.

Hayden, ID

Ford Expedition

11/30/2022

Verified Customer

Category: Service

Service and warranty work

All requested repairs were made as well as necessary recalls were done

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:14 AM

Ronald, thank you for the 5 star review! We're grateful that you chose Mike White Ford!

Employees worked with

STEVEN S.

Sagle, ID

11/30/2022

Verified Customer

Category: Service

New windshield and oil change.

The Mike White Ford service team referred me to Reliable Auto Glass and they coordinated the recalibration with the service team. Windshield replace and camera recalibration went well with a scheduled oil change at the same time. It took several hours but I was advised that timeframe beforehand.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:15 AM

Steven, thank you for your kind review. We're so glad that we were able to coordinate your windshield repair and recalibration for you as seamlessly as possible. Thank you for choosing Mike White Ford!

Employees worked with