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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / ALEX JACOB
AJ

ALEX JACOB

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(79 reviews)
66

Reviews of ALEX JACOB

EC
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Edward C.
Tampa, FL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
personnel
Three purchases should say it all. Too many surveys !! You will know if there's a problem.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/23/2021 06:02 AM

Thank you so much for the 5 Star Review Edward! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
Verified Customer
FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change
Got an oil change great service.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/23/2021 05:42 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
Verified Customer
Tampa, FL
2014 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Exceptional
Loved the fact that the advisor kept me updated on every details while my car was being fixed! Thank you!
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/18/2021 05:38 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
TR
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Trevor R.
Wesley Chapel, FL
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellence
Excellent care and knowledgeable personnel.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/12/2021 06:13 AM

Thank you so much for the 5 Star Review Trevor! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
MG
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Michael G.
Spring Hill, FL
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2021
verified customer Verified Customer
Category: Service
Miscommunication taken care of
After a misunderstanding regarding service, the service manager has reached out to me and has made things right. I am appreciative of the effort and timely handling of this misunderstanding.
Recommended
Employees worked with
AJ
ALEX JACOB
PB
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Paul B.
Wesley Chapel, FL
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Our 5th Hyundai and counting!
The title says it all!
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 05/21/2021 05:50 AM

Thank you so much for the 5 Star Review Paul! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
Verified Customer
Land O Lakes, FL
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2021
verified customer Verified Customer
Category: Service
They truly care about their customers
My TPMS sensor went out on my 2026 Tuscon and they had to order a new part. They kept me appraised of the status of the repair and were very polite.
Recommended
Employees worked with
AJ
ALEX JACOB
CS
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Carolyn S.
Tampa, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service
From calling for the appointment until service completed everyone was very helpful. Alex was my advisor and he explained all that had to be done on my next visit.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 05/01/2021 11:26 AM

Thank you so much for the 5 Star Review Carolyn! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
Verified Customer
Zephyrhills, FL
2019 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2021
verified customer Verified Customer
Category: Service
The resolved my problem
They gave me an incentive for taking a little longer than expected, I appreciate it, they resolved my problem and I was happy with the outcome
Recommended
Employees worked with
AJ
ALEX JACOB
MA
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Mahwish A.
Zephyrhills, FL
2013 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2021
verified customer Verified Customer
Category: Service
Excellent Customer Service
The service team did an amazing job performing the required services on my Santa Fe. They were prompt with communication and the work was performed in a timely manner. Lamar, Kevin, Alex and John Cate went above and beyond in addressing the concerns and issues I brought to their attention. Thanks, team.
Recommended
Employees worked with
AJ
ALEX JACOB
TK
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Terry K.
San Antonio, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Honest service
Clean with honest and professional service.
I trust them to do what's needed and to do it right.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 04/28/2021 05:50 AM

Thank you so much for the 5 Star Review Terry! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
EB
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Elsa B.
Tampa, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
Service and efficiency.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 04/17/2021 06:14 AM

Thank you so much for the 5 Star Review Elsa! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
Verified Customer
Land O Lakes, FL
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great experience!
My service tech was fantastic, friendly and knowledgable. I will go back.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 04/17/2021 06:09 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
RP
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Rachael P.
Lutz, FL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Exceptional service
Thank you for your hard work and always pleased with y’all!
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 04/17/2021 06:05 AM

Thank you so much for the 5 Star Review Rachael! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
OV
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Oscar V.
Land O Lakes, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quick and Expected High Level of Service
Always helpful and no matter how busy they are, I never feel rushed. They listen and their recommendations aren't pushy sales approaches to take more of my money. They take care of the maintenance or issue the first time and my car always seems to be better when I leave. I know I have other choices, but since buying my vehicle here in 2013 I have never gone anywhere else. I feel I don't have to and that says a lot about the high level of service I receive every time at Hyundai of Wesley Chapel.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 04/15/2021 10:15 AM

Thank you so much for the 5 Star Review Oscar! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
DS
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Dennis S.
Tampa, FL
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
People are great!
Great sales and service experience for the last 12 years!
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 04/14/2021 07:50 AM

Thank you so much for the 5 Star Review Dennis! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
Verified Customer
Land O Lakes, FL
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great!
Nice work!
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 04/14/2021 07:51 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
RM
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Robert M.
Odessa, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always great.
Good customer support
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 04/14/2021 08:50 AM

Thank you so much for the 5 Star Review Robert! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
JB
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Joseph B.
Dade City, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always good service
clean waiting area. Quick service.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 04/14/2021 08:51 AM

Thank you so much for the 5 Star Review Joseph! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
RN
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Robert N.
Land O Lakes, FL
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2021
verified customer Verified Customer
Category: Service
rescore for Wesley Chapel Hyundia
Thank you for this return email . It shows the survey I filled out was read by a person and answered instead of being just deleted.
Alex did give me good service and i hope this didn't give him a bad rating.
Recommended
Employees worked with
AJ
ALEX JACOB
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