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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / ALEX JACOB
AJ

ALEX JACOB

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(79 reviews)
66

Reviews of ALEX JACOB

SD
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Stephen D.
Zephyrhills, FL
2020 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/07/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Courtesy service of new vehicle
Timely service
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/08/2021 05:34 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
SC
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Susan C.
Tampa, FL
2019 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service review
I Always have my Santa Fe serviced here, the staff are always very courteous and informative about what the car needs and costs etc. i usually stay and wait, they have good facilities amd the work is usually done quickly and efficiently
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 05/27/2021 06:06 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
MG
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Michael G.
Spring Hill, FL
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2021
verified customer Verified Customer
Category: Service
Miscommunication taken care of
After a misunderstanding regarding service, the service manager has reached out to me and has made things right. I am appreciative of the effort and timely handling of this misunderstanding.
Recommended
Employees worked with
AJ
ALEX JACOB
MG
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Michael G.
Spring Hill, FL
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2021
verified customer Verified Customer
Category: Service
Miscommunication taken care of
After a misunderstanding regarding service, the service manager has reached out to me and has made things right. I am appreciative of the effort and timely handling of this misunderstanding.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/21/2021
Service Type: Maintenance
Category: Service
Lack of communication regarding service
I scheduled service for my 2020 Santa Fe based on the recommendations of mileage and date on service sticker placed in vehicle after my 1st service. I was advised that my complimentary service was every 7500 miles and now my next service will not be for 11,000 miles, this seems to be excessive. Also the service took over 90 minutes for a simple oil change.
Not Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 05/21/2021 02:22 PM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

 

Employees worked with
AJ
ALEX JACOB
PB
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Paul B.
Wesley Chapel, FL
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Our 5th Hyundai and counting!
The title says it all!
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 05/21/2021 05:50 AM

Thank you so much for the 5 Star Review Paul! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
Verified Customer
Zephyrhills, FL
2020 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/12/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Oil change
Great service advisor.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 05/13/2021 06:54 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
Verified Customer
Land O Lakes, FL
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2021
verified customer Verified Customer
Category: Service
They truly care about their customers
My TPMS sensor went out on my 2026 Tuscon and they had to order a new part. They kept me appraised of the status of the repair and were very polite.
Recommended
Employees worked with
AJ
ALEX JACOB
Verified Customer
Land O Lakes, FL
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2021
verified customer Verified Customer
Category: Service
They truly care about their customers
My TPMS sensor went out on my 2026 Tuscon and they had to order a new part. They kept me appraised of the status of the repair and were very polite.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/07/2021
Service Type: Repair
Category: Service
Overbooked and understaffed service department
They are overbooked and understaffed. Unless you like sitting in a waiting room for hours multiple times , find a different dealership for repairs
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 05/08/2021 02:17 PM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
CS
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Carolyn S.
Tampa, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service
From calling for the appointment until service completed everyone was very helpful. Alex was my advisor and he explained all that had to be done on my next visit.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 05/01/2021 11:26 AM

Thank you so much for the 5 Star Review Carolyn! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
Verified Customer
Zephyrhills, FL
2019 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2021
verified customer Verified Customer
Category: Service
The resolved my problem
They gave me an incentive for taking a little longer than expected, I appreciate it, they resolved my problem and I was happy with the outcome
Recommended
Employees worked with
AJ
ALEX JACOB
MA
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Mahwish A.
Zephyrhills, FL
2013 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2021
verified customer Verified Customer
Category: Service
Excellent Customer Service
The service team did an amazing job performing the required services on my Santa Fe. They were prompt with communication and the work was performed in a timely manner. Lamar, Kevin, Alex and John Cate went above and beyond in addressing the concerns and issues I brought to their attention. Thanks, team.
Recommended
Employees worked with
AJ
ALEX JACOB
TK
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Terry K.
San Antonio, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Honest service
Clean with honest and professional service.
I trust them to do what's needed and to do it right.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 04/28/2021 05:50 AM

Thank you so much for the 5 Star Review Terry! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
MF
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Michael F.
Riverview, FL
2018 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/17/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Love the staff and the service.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 04/17/2021 11:23 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

BARRY R. from Hyundai of Wesley Chapel responded on 04/20/2021 12:15 PM

Thank you for taking the time to fill out our survey and choosing Hyundai of New Port Richey as your service center.  We do hope that Alex provided you with 5 star service as he is heavily graded on his surveys. We appreciate you and your business throughout the years and as a token of appreciation I have notated your account with a complimentary oil change that you can use anytime with no expiration date. Please feel free to reach out to me if you have any questions or concerns. Have a great rest of your day.

Attached is a RESCORE 
If you were pleased by my actions and the complimentary oil change
Let us know
My only passing score is 5 stars!!!


Barry Roach
Hyundai of Wesley Chapel
727-385-3301

 

Employees worked with
AJ
ALEX JACOB
EB
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Elsa B.
Tampa, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
Service and efficiency.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 04/17/2021 06:14 AM

Thank you so much for the 5 Star Review Elsa! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
LF
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Lawanna F.
Zephyrhills, FL
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
They care about the needs and desires of their customers.
I have purchased three cars from Hyundai of Wesley Chapel. Every purchase has been in and out the door with about two hours. This is the first dealership that has ever provided such amazing service, not once but three times. In purchased a pre-owned car and two brand new ones. The services were the same with ask three sales. They are consistent in providing excellent customer service.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 04/17/2021 06:22 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

BARRY R. from Hyundai of Wesley Chapel responded on 04/20/2021 12:12 PM

Thank you for taking the time to fill out our survey and choosing Hyundai of New Port Richey as your service center. We sincerely apologize about the delay in service. That was not our intention. We currently are working on expanding the shop due to the large volume of clients we have gained over the years. We do hope that Alex provided you with 5 star service as he is heavily graded on his surveys. We understand that your time is valuable and for the inconvenience I have notated your account with a complimentary oil change that you can use anytime with no expiration date. Please feel free to reach out to me if you have any questions or concerns. Have a great rest of your day.

Attached is a RESCORE 
If you were pleased by my actions and the complimentary oil change
Let us know
My only passing score is 5 stars!!!


Barry Roach
Hyundai of Wesley Chapel
727-385-3301

 

Employees worked with
AJ
ALEX JACOB
Verified Customer
Land O Lakes, FL
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great experience!
My service tech was fantastic, friendly and knowledgable. I will go back.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 04/17/2021 06:09 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
RP
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Rachael P.
Lutz, FL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Exceptional service
Thank you for your hard work and always pleased with y’all!
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 04/17/2021 06:05 AM

Thank you so much for the 5 Star Review Rachael! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
OV
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Oscar V.
Land O Lakes, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quick and Expected High Level of Service
Always helpful and no matter how busy they are, I never feel rushed. They listen and their recommendations aren't pushy sales approaches to take more of my money. They take care of the maintenance or issue the first time and my car always seems to be better when I leave. I know I have other choices, but since buying my vehicle here in 2013 I have never gone anywhere else. I feel I don't have to and that says a lot about the high level of service I receive every time at Hyundai of Wesley Chapel.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 04/15/2021 10:15 AM

Thank you so much for the 5 Star Review Oscar! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
MA
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Mahwish A.
Zephyrhills, FL
2013 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2021
verified customer Verified Customer
Category: Service
Excellent Customer Service
The service team did an amazing job performing the required services on my Santa Fe. They were prompt with communication and the work was performed in a timely manner. Lamar, Kevin, Alex and John Cate went above and beyond in addressing the concerns and issues I brought to their attention. Thanks, team.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/13/2021
Service Type: Maintenance
Category: Service
Irresponsible Staff
Work was not completed, yet the car was returned to me stating that work was done in entirety and I was charged for it. I found out later myself that the hood handle was not replaced. Took the car back and I was told that they missed it because the part hadn’t arrived yet. Then, who marked the job as complete? Additionally, while my car was there, they forgot about it and didn’t perform all the other requested services. So I lost a day to that non-sense.
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 04/14/2021 09:03 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

BARRY R. from Hyundai of Wesley Chapel responded on 04/29/2021 05:24 AM

Thank you so much for the rescore. I am pleased our team was able to rectify the situation and get everything handled for you!

Employees worked with
AJ
ALEX JACOB
DS
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Dennis S.
Tampa, FL
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
People are great!
Great sales and service experience for the last 12 years!
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 04/14/2021 07:50 AM

Thank you so much for the 5 Star Review Dennis! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
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