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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / ALEX JACOB
AJ

ALEX JACOB

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(79 reviews)
66

Reviews of ALEX JACOB

JR
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Justine R.
Holiday, FL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service
Great service
PAIGE P. from Hyundai of Wesley Chapel responded on 01/21/2022 01:28 PM

Thank you so much for the 5 Star Review Justine! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
AJ
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Ariel J.
Spring Hill, FL
2022 Hyundai Palisade
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/12/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Great
Great
PAIGE P. from Hyundai of Wesley Chapel responded on 01/12/2022 01:33 PM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
Verified Customer
Zephyrhills, FL
2014 Hyundai Santa Fe Sport
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/05/2022
Service Type: Repair
verified customer Verified Customer
6
Category: Service
Not enough customer reps and mechanics. Long time to get my suv viewed
This location needs more staff( mechanics and customer reps) so hard to book an app within less than a week and took them 3 days to check my suv. No status on my car during 3 days and hard to get in touch with service rep.
PAIGE P. from Hyundai of Wesley Chapel responded on 01/06/2022 05:34 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
Verified Customer
Land O' Lakes, FL
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Customers are treated well by all the guys in the service department. Much better than Lakeland experience. Thanks WC
PAIGE P. from Hyundai of Wesley Chapel responded on 01/04/2022 05:45 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
Verified Customer
Zephyrhills, FL
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Headlight out
Had to stop in without an appointment because I had a headlight out and they got me in with out too much wait. They always make me feel welcome and are ready to answer all my questions!
PAIGE P. from Hyundai of Wesley Chapel responded on 12/21/2021 06:28 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
HB
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Heather B.
Zephyrhills, FL
2018 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/13/2021
Service Type: Repair
verified customer Verified Customer
5
Category: Service
Not best experience
Not what expected or explained about my service
PAIGE P. from Hyundai of Wesley Chapel responded on 12/14/2021 06:02 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

 

Employees worked with
AJ
ALEX JACOB
BS
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Barbara S.
Spring Hill, FL
2022 Hyundai Santa Cruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Exceptional
My parts were in for my towing package but I did not have an appointment. I was treated like gold by Alex Jacob. I expected to be there all day but Alex said he would do his best to get me done in a few hours. He kept his word and I was out in 2 hours. Jacob is very polite and customer oriented. He checked on me several times to see if I needed anything and made sure I was aware of the estimate for the parts and work. I will definitely request Jacob for all my visits.
PAIGE P. from Hyundai of Wesley Chapel responded on 12/07/2021 06:25 AM

Thank you so much for the 5 Star Review Barbara! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
KO
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Karina O.
Zephyrhills, FL
2011 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/03/2021
Service Type: Repair
verified customer Verified Customer
5
Category: Service
Aweful servixe scheduling process
Service rep over the phone to schedule are discourteous, and careless. 2+ months waiting time for a simple oil change. It is understandable the situation with employee resignations but lack of techitians to provide maintenance service has more to do with underpay and lack of engagement, these are business decusions not "pandemic" excuses. The vehicle is great but to service it, I would rather got a different vehicle make.
PAIGE P. from Hyundai of Wesley Chapel responded on 12/03/2021 01:13 PM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
CB
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Clifford B.
Zephyrhills, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Very Happy.
The whole team was great. From checking in to updates on my vehicle to giving me a time to pick it up.
PAIGE P. from Hyundai of Wesley Chapel responded on 11/16/2021 06:37 AM

Thank you so much for the 5 Star Review Clifford! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
Verified Customer
Zephyrhills, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service Wait Room
I have a disability and require taller chairs, Your service area does not provide
PAIGE P. from Hyundai of Wesley Chapel responded on 11/05/2021 09:48 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
BS
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Brian S.
Brooksville, FL
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
New Car initial service visit
Very friendly service team. Appointment time was respected. All members worked together so you don’t have to wait if your service tech is busy when your car is ready. Service was very timely. Waiting room clean with complimentary coffee.
PAIGE P. from Hyundai of Wesley Chapel responded on 11/02/2021 05:31 AM

Thank you so much for the 5 Star Review Brian! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
CC
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Carmella C.
Brooksville, FL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Brought car in for recall and software upgrade.
Service personal courteous and professional. Service was quickly done
PAIGE P. from Hyundai of Wesley Chapel responded on 10/20/2021 05:34 AM

Thank you so much for the 5 Star Review Carmella! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
AZ
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Arlene Z.
Tampa, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2021
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Good service once I was able to get appointment
The service provided is excellent. The problem is getting an appointment in the first place. Lead time for appointments, even for emergencies, is 4-6 weeks. Labor shortage due to pandemic, parts on back order due to supply chain issues. I really like my Sonata and up until now the dealer’s service has been the best. But if you can get an appointment in a reasonable time frame, it’s hard to rate a 10.
PAIGE P. from Hyundai of Wesley Chapel responded on 10/16/2021 06:17 AM

Thank you so much for the 5 Star Review Arlene! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
Verified Customer
Tampa, FL
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service
.
PAIGE P. from Hyundai of Wesley Chapel responded on 10/13/2021 08:52 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
VS
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Venita S.
Land O Lakes, FL
2014 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2021
verified customer Verified Customer
10
Category: Service
Alex did a great job ?
Alex was very friendly and he did a great job. Communicate very well and also walked me to my car ? ?
Employees worked with
AJ
ALEX JACOB
VS
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Venita S.
Land O Lakes, FL
2014 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2021
verified customer Verified Customer
10
Category: Service
Alex did a great job ?
Alex was very friendly and he did a great job. Communicate very well and also walked me to my car ? ?
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/06/2021
Service Type: Maintenance
9
Category: Service
The service was great and I will like to say Thank you to the person who Wash and Vacuum my car ??
The Service was great and I will like to say Thank you to the person who Washed and Vacuum my ? ?❤?
PAIGE P. from Hyundai of Wesley Chapel responded on 10/06/2021 12:44 PM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
CE
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Constance E.
Fort Lauderdale, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Pleasant experience
Kept me informed of work needed to be done and the progress as the work continued . Pardon my description of your personnel ("Blue hair lady" unable to recall her name ) but thought you needed to know that in my opinion I found her to be very customer focused with a caring attitude an asset to your company .
PAIGE P. from Hyundai of Wesley Chapel responded on 10/05/2021 06:39 AM

Thank you so much for the 5 Star Review Constance! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
JP
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James P.
Ocala, FL
2017 Hyundai Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Easy Pezzie
Real simple , you go in , you stay or leave you get notified what is recommended you accept or decline your notified it’s done , you go in you pay you leave SIMPLE !
Thank you !
PAIGE P. from Hyundai of Wesley Chapel responded on 09/21/2021 06:37 AM

Thank you so much for the 5 Star Review James! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
RB
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Richard B.
Zephyrhills, FL
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2021
verified customer Verified Customer
10
Category: Service
Service
Thank you for reaching out to resolve our issue - that was much appreciated!
Employees worked with
AJ
ALEX JACOB
RB
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Richard B.
Zephyrhills, FL
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2021
verified customer Verified Customer
10
Category: Service
Service
Thank you for reaching out to resolve our issue - that was much appreciated!
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/11/2021
Service Type: Repair
3
Category: Service
Read the report
After having the car in their shop for over a month, it was returned as repaired. However, after one day, the problem recurred. Back into the shop.
PAIGE P. from Hyundai of Wesley Chapel responded on 09/11/2021 10:05 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
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