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SureCritic / Hyundai Dealer / Joe Machens Hyundai / ANDREW A MOELLER
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ANDREW A MOELLER

Joe Machens Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(913 reviews)
90

Reviews of ANDREW A MOELLER

CE
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Christy E.
Columbia, MO
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2021
verified customer Verified Customer
Category: Service
Customer service
Attending to the needs of the customer are evident and appreciated !
Recommended
Employees worked with
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ANDREW A MOELLER
CE
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Christy E.
Columbia, MO
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2021
verified customer Verified Customer
Category: Service
Customer service
Attending to the needs of the customer are evident and appreciated !
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/05/2021
Service Type: Repair
Category: Service
Great customer service
My main Kudos goes to Danny Hammack and his proactive behavior in getting my car in and serviced via Hyundai ......I purchased my Tucson through he and his team (Trent) and within a week it was in need of service ....he arranged the tow from my house and also provided a loaner vehicle ....delivered to me at home...while the car was being serviced. My car was then returned to me upon completion of repairs ....to my home as well as washed . Now that’s what I call customer service! I am really appreciative of the Hyundai team that was responsible for the quick and efficient repairs !!??
Recommended
MERANDA D. from Joe Machens Hyundai responded on 03/05/2021 12:38 PM

Thank you for taking the time to give us feedback! I have left you a voice mail, if you wouldn't mind giving me a call back i would really applicate it! 

Meranda Dodson 
573-388-8531

Employees worked with
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ANDREW A MOELLER
RG
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Robert G.
Fulton, MO
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Best service department I've ever used!
The Service Staff always greet us by name even if we aren't scheduled for service. They are so thorough in the maintenance of my two Hyundai Santa Fe SUV's, it's like I've got the luxury of a maintenance free vehicle!
Recommended
MERANDA D. from Joe Machens Hyundai responded on 03/05/2021 12:41 PM

Thank you for taking the time to give us some feedback! 

Meranda Dodson
573-388-8531

 

Employees worked with
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ANDREW A MOELLER
Verified Customer
Columbia, MO
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
Great customer service! All staff very friendly. Service Department always greets you with a friendly welcome!
Recommended
MERANDA D. from Joe Machens Hyundai responded on 03/01/2021 06:43 AM

Thank you for taking the time to give us some feedback! 

Meranda Dodson
573-388-8531

Employees worked with
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ANDREW A MOELLER
DB
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David B.
Warsaw, MO
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Outstanding service
I highly recommend Joe Machens Hyundai if you are looking for a new vehicle or just need your vehicle serviced. Their staff on both sides (sales, service) are outstanding. Both sides work together impeccably to make sure their customers experience is pleasant. The shop is clean the mechanics take care not to get grease or dirt on your vehicle. Our Sales person Daniel O'Brian always makes a point of saying hello when we take the car in for service. He is he best of the best when it comes to professionalism. He knows his product inside and out. We just bought our second Tucson from this young man and would highly recommend him if you are looking for a new or used car. We love our Hyundai. I will never go to another dealership other than Joe Machens Hyundai.
Recommended
MERANDA D. from Joe Machens Hyundai responded on 02/24/2021 07:56 AM

Thank you for taking the time to give us feedback!

Meranda Dodson 
573-388-8531

Employees worked with
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ANDREW A MOELLER
Verified Customer
Columbia, MO
2008 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great place
Great place to take my car. They’re usually quick and explain what needs to be fixed and what work has been done.
Recommended
MERANDA D. from Joe Machens Hyundai responded on 02/18/2021 05:58 AM

Thank you for the feedback! I'm sorry you had that experience at our store. If you would like to speak over the phone about your experience, then i would be more than happy to talk with you! Our number one priority is making sure our customers leave our service department happy, and understanding of the work done on their vehicle.

Meranda Dodson
573-388-8531

Employees worked with
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ANDREW A MOELLER
BW
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Barbara W.
Columbia, MO
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Trustworthy Care
Sales and service are great. Not pushy and provide necessary service but will decline service options if not necessary. Very trustworthy staff.
Recommended
MERANDA D. from Joe Machens Hyundai responded on 02/17/2021 05:54 AM

Thank you for taking the time to give us feedback! 

Meranda Dodson
573-388-8531

Employees worked with
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ANDREW A MOELLER
Verified Customer
Columbia, MO
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Timely, courteous service
Never had any problems
Recommended
MERANDA D. from Joe Machens Hyundai responded on 02/10/2021 02:03 PM

Thank you for taking the time to give us feedback! 

Meranda Dodson
573-388-8531

Employees worked with
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ANDREW A MOELLER
SS
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Solieman S.
Columbia, MO
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/08/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
4
4
Recommended
MERANDA D. from Joe Machens Hyundai responded on 02/10/2021 09:15 AM

I really enjoyed speaking with you! Thank you for taking the next to speak with me and give us feedback! 

Meranda Dodson
573-388-8531

Employees worked with
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ANDREW A MOELLER
DM
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Darren M.
Columbia, MO
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Seemed very organized and didn’t have to wait long for my service to be done. Been coming here for over 8 years.
Recommended
MERANDA D. from Joe Machens Hyundai responded on 02/04/2021 02:31 PM

Thank you for taking the time to give us feedback! 

Meranda Dodson
573-388-8531

Employees worked with
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ANDREW A MOELLER
Verified Customer
Columbia, MO
2020 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
A nice place
Workers very extremely nice. 2 sections to sit in for the waiting area. Everyone super friendly and welcoming.
Recommended
MERANDA D. from Joe Machens Hyundai responded on 01/26/2021 01:05 PM

Thank you for taking the time to give us some feed back! 

Meranda Dodson
573-388-8531

Employees worked with
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ANDREW A MOELLER
JM
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James M.
Columbia, MO
2008 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Usual good service
I had a typical experience with the service department. It is professional and thorough.
Recommended
MERANDA D. from Joe Machens Hyundai responded on 01/25/2021 06:08 AM

Thank you for taking the time to give us feedback! 

Meranda Dodson
573-388-8531

Employees worked with
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ANDREW A MOELLER
JP
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Jon P.
Kirksville, MO
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great people
Easy to work with and professional
Recommended
MERANDA D. from Joe Machens Hyundai responded on 01/20/2021 09:33 AM

Thank you for taking the time to give us feedback! 

Meranda Dodson
573-388-8531

Employees worked with
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ANDREW A MOELLER
ET
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Elisa T.
Columbia, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
My Joe Machins Hyundai experience
These guys are awesome. Not only are they friendly, professional, reassuring, and experienced but they also provide a clean, comfortable waiting space complete with snacks and drinks. I love knowing I have them to rely on and to keep my car in tip top shape!
Recommended
MERANDA D. from Joe Machens Hyundai responded on 01/19/2021 12:00 PM

Thank you for taking the time to give us feed back! 


Meranda Dodson 
573-388-2531

Employees worked with
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ANDREW A MOELLER
JS
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John S.
Columbia, MO
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Exceptional Service Experience
Great fast , thorough servicing that was performed after I dropped off the car for the next days appointment!
Andrew had my vehicle serviced a day ahead of the scheduled servicing and Andrew called me to inform me that the mechanic discovered two additional problems which Andrew went ahead and quickly took care of also, after I authorized the work.
To my amazement, my vehicle was ready for pick up the day before my scheduled appointment and within 3 hours after I dropped off my Hyundai Santa Fe Sport.
This type of exceptional servicing experience is why I have never experienced a break down and it’s why I have purchased 6 Santa Fe vehicles in the past with my kids begging me for them, when I am ready for a new one!
I am now waiting for Hyundai’s new EV hybrid Santa Fe to come out to see if that is my next purchase.
We still have four Santa Fe’s in our family and my kids want me to make that 5?
Recommended
MERANDA D. from Joe Machens Hyundai responded on 01/19/2021 07:57 AM

Thank you for the great review!

Employees worked with
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ANDREW A MOELLER
Verified Customer
Columbia, MO
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service
Brought my 2019 Tucson in for a recall service. The service team rep went over in detail everything that would be done and an estimated finish time. It was ready before the time given and I was extremely pleased with the repair.
Recommended
MERANDA D. from Joe Machens Hyundai responded on 01/15/2021 09:27 AM

Thank you for the great review!

Employees worked with
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ANDREW A MOELLER
CE
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Cheryl E.
Moberly, MO
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Got there 40 minutes early, They took me right in and was on the road at 10:33 when my appointment was scheduled for 10:30.
Recommended
MERANDA D. from Joe Machens Hyundai responded on 01/15/2021 08:27 AM

Thank you for the great review!

Employees worked with
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ANDREW A MOELLER
Verified Customer
Laddonia, MO
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great people, great service
Easy to schedule, easy to drop off and convenient to wait with my children for the vechile to be done.
Recommended
MERANDA D. from Joe Machens Hyundai responded on 01/13/2021 06:56 AM

Thank you for the great review!

Employees worked with
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ANDREW A MOELLER
JT
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Jeffrey T.
Jamestown, MO
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always friendly staff
I always use the shuttle to get to an appointment while my car is serviced. Jim, the driver, knows me by name from past visits. He even knows where to take me from memory. Handy service provided.
Recommended
MERANDA D. from Joe Machens Hyundai responded on 01/13/2021 07:01 AM

Thank you for the great review!

Employees worked with
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ANDREW A MOELLER
JP
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Joan P.
Jefferson City, MO
2018 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2021
verified customer Verified Customer
Category: Service
Oil change
Great customer service!
Recommended
Employees worked with
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ANDREW A MOELLER
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