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SureCritic / Hyundai Dealer / Joe Machens Hyundai / ANDREW A MOELLER
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ANDREW A MOELLER

Joe Machens Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(913 reviews)
90

Reviews of ANDREW A MOELLER

Verified Customer
Montgomery City, MO
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Catalytic converter replacement
Tucson needed a catalytic converter replaced. Parts procured quickly, service promptly scheduled and performed .
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 12/22/2021 02:33 PM

Thank you so much for your wonderful 5-star review! All of us here at Joe Machens Hyundai appreciate it very much! Happy Holidays! 

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
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ANDREW A MOELLER
RM
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Randall M.
New London, MO
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Exceptional and stress free
I have had nothing but great sales and service from Machens Hyundai. I drive 90 miles to the dealership in Columbia and it is well worth the trip. Always a pleasant experience with friendly and helpful staff.
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 12/21/2021 06:12 AM

Randall, thank you so much for your 5-star review and kind words! We are so happy and thankful that you choose Joe Machens Hyundai Service Department for your vehicle needs! 

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
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ANDREW A MOELLER
Verified Customer
Columbia, MO
2021 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
verified customer Verified Customer
9
Category: Service
Excellent service.
They were able to fix the problem I had with my car, and answer any questions.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/10/2021
Service Type: Maintenance
7
Category: Service
Quick service, but...
Came in for oil change and tire rotation. Car still has a 'maintenance due' note display when I start it. Also now has a coffee cup icon and a timer displayed that I can't seem to get rid of, even after consulting the manual. Will have to take it back again.
ANDREW A M. from Joe Machens Hyundai responded on 12/20/2021 02:54 PM

Thank you for the feedback.  I hope we have resolved all of your concerns.  We strive for a 5 star experience for all of our customers.  If you have any further questions or concerns, feel free to contact us.  My direct line is 573-388-8539 or email at amoeller@machens.com

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
EM
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Eric M.
Kansas City, MO
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Service Manager
Excellent service and Communication. My service manager Andrew was extremely diligent and patient with finding a rental car for us and communicating exactly what they were going to be doing to our car.
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 11/29/2021 05:57 AM

Eric, thank you for your review! We were happy to get you in and into a rental car for the time being with your vehicle in the shop! We thank you for choosing Joe Machens Hyudnai Servive Department for your vehicle needs! 

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
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ANDREW A MOELLER
MW
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Megan W.
Columbia, MO
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Always excellent
Ben and Andrew need a raise… They always go above and beyond to ensure a quick and easy visit.
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 11/03/2021 06:53 AM

Megan, thank you so much for your reiview! It's greatly appreciated! 

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
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ANDREW A MOELLER
RG
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Robert G.
Fulton, MO
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Machens Service is great
Friendly
Fast
Go the extra mile.
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 11/01/2021 08:08 AM

Robert, your review is very kind! Thank you for giving us a 5 star review! 

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
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ANDREW A MOELLER
CG
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Catherine G.
Fulton, MO
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Trusted Service for 6 Years
Although the Covid-19 pandemic has changed up grocery shopping and doctor/medical routines, routine maintenance is still in place at Machen's Hyundai with some precautions. You can check-in with your smart phone! There is distanced seating. Staff maintain the 6 foot distance and utilize the plexiglass sneeze guard. My oil changes and tire rotations happen just the same as before. The maintenance checks happen just the same. Written reports of the checks and details of the work done is the same. Tiger Express basic wash complimentary passes complete the experience. Complimentary coffee/water and snacks are available in the waiting room area.
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 10/12/2021 12:53 PM

Catherine, thank you for coming in and for the great 5 star review as well as your kind words! 

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
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ANDREW A MOELLER
MK
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Matthew K.
Clark, MO
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service
Fought to get a warranty review when just out of contract. I will buy here again. I like their professional dedication
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 10/12/2021 01:22 PM

Matthew, thank you so much for your 5 star review! We greatly appreciate you coming in! 

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
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ANDREW A MOELLER
Verified Customer
Bosworth, MO
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2021
verified customer Verified Customer
10
Category: Service
Dedicated to Customer Service
After having some work done on my car there were a few issues. Andrew and other staff members worked to quickly find a resolution.
Employees worked with
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ANDREW A MOELLER
DM
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Deidra M.
Ashland, MO
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Fast turn-around-time
Andrew walked me through the most likely diagnosis about why my car went into "Limp Mode" and what to expect once they were able to run a full diagnostic scan. When dropping off my car it is always nice to know the best, worst, and most likely outcome. He was correct in his pre-diagnosis (and the anticipated fix) and I was able to pick up my car the following afternoon.
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 10/12/2021 01:39 PM

Deidra, thank you so much for your wonderful words and your 5 star review! We greatly appreciate your time here with us in the service department! 

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
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ANDREW A MOELLER
CT
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Charles T.
Columbia, MO
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Very fast, friendly, and effecient service
I took my new Sonata in for service at 5000 miles. The service technician informed me that my new car didn't need service yet, bring it back at 7,500 miles. He then helped me with a couple of questions about settings. When I brought my car back after a trip, at 7,800 miles without an appointment, they took me in right away and I hardly had time to review all my emails in the customer lounge before my car was ready. Wow! So far I'm loving my experience with Machens Hyundai.
MERANDA D. from Joe Machens Hyundai responded on 09/20/2021 01:08 PM

Thank you for taking the time out of your day to give us feedback!

Meranda Dodson
Customer Service Specialist 
573-388-8531

Employees worked with
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ANDREW A MOELLER
JH
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Jeffrey H.
Columbia, MO
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent service
The Machens Hyundai crew is the best. Always friendly and helpful when shopping for a new ride or just needing maintenance. Service is always fast and done right the first time.
MERANDA D. from Joe Machens Hyundai responded on 09/20/2021 01:09 PM

Thank you for taking the time out of your day to give us feedback!

Meranda Dodson
Customer Service Specialist 
573-388-8531

Employees worked with
avatar
ANDREW A MOELLER
Verified Customer
Bosworth, MO
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2021
verified customer Verified Customer
10
Category: Service
Dedicated to Customer Service
After having some work done on my car there were a few issues. Andrew and other staff members worked to quickly find a resolution.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/10/2021
Service Type: Repair
10
Category: Service
Theft
Hyundai has always given the best care and stayed in communication while servicing my vehicle. They give time to sort out payment arrangements and do not do additional work without consulting first.
The low rating is based on the condition I received my car, having mechanical errors that were not there before maintenance. As well as theft of items in my car during the time of repair - there needs to be more security or cameras to monitor vehicles on the lot. Hyundai did say they would reimburse for stolen items.
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 09/23/2021 05:16 AM

Thank you for your response.  I am happy that we were able to address and correct all of your concerns.

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
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ANDREW A MOELLER
LS
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Lisa S.
Columbia, MO
2011 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Car was making a clunckin and popping noise
Amazing job locating the problem and fixing the broken splash guard
MERANDA D. from Joe Machens Hyundai responded on 09/14/2021 08:41 AM

Thank you for taking the time out of your day to give us feedback!

Meranda Dodson
Customer Service Specialist 
573-388-8531

Employees worked with
avatar
ANDREW A MOELLER
Verified Customer
Columbia, MO
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Good service
Good service as always!
MERANDA D. from Joe Machens Hyundai responded on 09/07/2021 07:45 AM

Thank you for taking the time out of your day to give us feedback!

Meranda Dodson
Customer Service Specialist 
573-388-8531

Employees worked with
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ANDREW A MOELLER
LA
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Lori A.
Columbia, MO
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service
Very friendly service and staff. Professional service from technician. And on time. Thank you.
MERANDA D. from Joe Machens Hyundai responded on 08/24/2021 08:06 AM

Thank you for taking the time out of your day to give us feedback!

Meranda Dodson 
Customer Service Specialist 
573-388-8531

Employees worked with
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ANDREW A MOELLER
KW
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Kimberly W.
Columbia, MO
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Efficient, friendly and respectful service.
Service Department staff was friendly and their estimated time of repair was accurate. They did not waste my time waiting for my vehicle service to be completed.
MERANDA D. from Joe Machens Hyundai responded on 08/19/2021 06:58 AM

Thank you for taking the time out of your day to give us feedback!

Meranda Dodson 
Customer Service Specialist 
573-388-8531

Employees worked with
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ANDREW A MOELLER
RS
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Reggie S.
Columbia, MO
2004 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Axle repair
Thank you for your exceptional service!
MERANDA D. from Joe Machens Hyundai responded on 08/16/2021 08:31 AM

Thank you for taking the time out of your day to give us feedback!

Meranda Dodson
Customer Service Specialist 
573-388-8531

Employees worked with
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ANDREW A MOELLER
RH
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Ronald H.
Columbia, MO
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/11/2021
Service Type: Repair
Category: Service
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 03/22/2021 06:32 AM

Thank you for your feedback sir.  Our general manager is currently pursuing a variety of options in hopes to alleviate your concerns.

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
avatar
ANDREW A MOELLER
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