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SureCritic / Hyundai Dealer / Pacifico Hyundai / AMANDA WHITE
AW

AMANDA WHITE

Pacifico Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(116 reviews)
81

Reviews of AMANDA WHITE

SW
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Sherell W.
Philadelphia, PA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great
The appointment went as expected.
Matt F. from Pacifico Hyundai responded on 11/29/2021 01:44 PM

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

Employees worked with
AW
AMANDA WHITE
LM
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Leonor M.
Philadelphia, PA
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Good customer service professional staff and friendly. Also helpful courteous. Can also help if there something else wrong with your car if it needs the service.
My was serviced with in the hour of my appointment. Friendly staff and very professional. They evaluate the car to see if anything else is needed.
Matt F. from Pacifico Hyundai responded on 11/23/2021 05:07 PM

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

Employees worked with
AW
AMANDA WHITE
Verified Customer
Philadelphia, PA
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Five Star
Amanda truly made my day! What a great service experience!
Matt F. from Pacifico Hyundai responded on 11/15/2021 02:47 PM

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

Employees worked with
AW
AMANDA WHITE
JO
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Joyce O.
Philadelphia, PA
2020 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
IN AND OUT WITH NO PROBLEMS
I was scheduled for an 8:00 am appointment and exactly at 8:00 the garage doors opened and took my car to be serviced.
Matt F. from Pacifico Hyundai responded on 11/08/2021 01:06 PM

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

Employees worked with
AW
AMANDA WHITE
JM
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James M.
Philadelphia, PA
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Scheduled maintenance
I took my car in for scheduled maintenance. There was a recall issue and the engine needed to be replaced. I was provided a loaner vehicle. Communication from staff was wonderful and the repairs were finished in a very timely manner. My car was returned to me freshly washed. I’ll be taking my vehicle there next time it requires service!
Matt F. from Pacifico Hyundai responded on 11/05/2021 12:58 PM

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

Employees worked with
AW
AMANDA WHITE
Verified Customer
Ridley Park, PA
2021 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Good
Was more than pleased
Matt F. from Pacifico Hyundai responded on 10/29/2021 02:07 PM

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

Employees worked with
AW
AMANDA WHITE
Verified Customer
Philadelphia, PA
2019 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2021
verified customer Verified Customer
9
Category: Service
Trying to provide good service
Customer service were excellent in trying to make my next experience at Pacifico a better one as they always did in the past.
Employees worked with
AW
AMANDA WHITE
Verified Customer
Philadelphia, PA
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Good Hyundai Location
No issues with the inspection and oil change for my vehicle. Friendly Maintenance staff. However one of the managers is quite unprofessional.
Matt F. from Pacifico Hyundai responded on 10/20/2021 02:12 PM

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

Employees worked with
AW
AMANDA WHITE
Verified Customer
Philadelphia, PA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
The service team was very good
As long as I have had this car, servicing has been very good over the years
Matt F. from Pacifico Hyundai responded on 10/18/2021 08:32 AM

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

Employees worked with
AW
AMANDA WHITE
Verified Customer
Philadelphia, PA
2019 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2021
verified customer Verified Customer
9
Category: Service
Trying to provide good service
Customer service were excellent in trying to make my next experience at Pacifico a better one as they always did in the past.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/15/2021
Service Type: Repair
8
Category: Service
buying a good experience
The sales staff are great and take time in purchasing plus providing you with a car that will be a great fit for you. But calling for service this last time put me off of going to Pacifico for service. I will go to another Hyundai dealer.
Matt F. from Pacifico Hyundai responded on 10/18/2021 08:34 AM

We sincerely apologize for your negative experience in our service department. We'd like to learn more about your situation and what exactly happened. Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com. We look forward to hearing from you and earning back your business.

Cynthia C., Customer Relations Manager from Pacifico Hyundai responded on 10/19/2021 12:39 PM

Hello from Cynthia at Pacifico Hyundai

Thank You for taking your time to speak with me. I realize time is valuable and apologize again for the effort you had to put forth in making an appointment with Pacifico Hyundai Service Center. I hope I explained our set backs which should not impact you.

To make you more comfortable with returning to Pacifico I'm providing you with my email and phone number.
I'm the customer service manager and happy to help.

We also discussed your inspection sticker, oil change and getting your service reminder lights reset.
You can email me directly any questions and I will have Dennis Golden pull your records and verify your information.

You can make a Saturday appointment if that will work best for you and we will provide a Lyft to and from your destination if you choose not to wait.

I'm also going to send a second email thru our Pacifico Hyundai site with our managers information. 
I have discussed with him our conversation and he's also hoping you'll give Pacifico Hyundai another chance to earn your business.

Thank You for your consideration in remaing a part of our Pacifico Family and possibly rescoring Amanda.

I'm available to you whenever you have any questions or concerns.
ccrum@pacificocars.com

Cynthia

Cynthia Crum
Customer Relations Manager
215-356-7400 ext 302
Employees worked with
AW
AMANDA WHITE
Verified Customer
Philadelphia, PA
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Staff is very polite to their customers. And great service work.
I had an appointment for a recall. Didn't think they would not take care of my vehicle in one day but they did. Helpful and professional staff.
Matt F. from Pacifico Hyundai responded on 10/12/2021 04:19 PM

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

Employees worked with
AW
AMANDA WHITE
Verified Customer
Philadelphia, PA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Good inspection
Got an inspection for my vehicle. Went well.
Matt F. from Pacifico Hyundai responded on 10/04/2021 10:16 AM

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

Employees worked with
AW
AMANDA WHITE
Verified Customer
North Miami, FL
2020 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/30/2021
Service Type: Repair
verified customer Verified Customer
4
Category: Service
It was oK
The work on my car was fine, but I was not impressive by the professionalism of the personnel.
Matt F. from Pacifico Hyundai responded on 09/30/2021 02:07 PM

We’re sincerely sorry to hear you weren’t satisfied with your visit. We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance.

Employees worked with
AW
AMANDA WHITE
GA
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Gerard A.
Norwood, PA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Pacifico is the Best
The service Dept is 2nd to none from the schedulers to mechanics to personnel. I know my car is in good hands and the work will be done exceptionally well and on time. Dennis Golden and Amanda White are pleasant, knowledgeable and always greet me by name.
Matt F. from Pacifico Hyundai responded on 09/27/2021 08:20 AM

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

Employees worked with
AW
AMANDA WHITE
SM
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Steven M.
Upper Chichester, PA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Pacifico Hyundai service
Great service. Friendly staff, and done in a Professional and timely manner.
Matt F. from Pacifico Hyundai responded on 08/30/2021 06:30 AM

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

Employees worked with
AW
AMANDA WHITE
Verified Customer
Philadelphia, PA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service Visit
My visit was for a routine oil change. The wait was not long and the agent properly explained what was checked with my car and that there was no issues. I truly appreciate the fast and easy service.
Matt F. from Pacifico Hyundai responded on 08/25/2021 08:26 AM

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

Employees worked with
AW
AMANDA WHITE
Verified Customer
Philadelphia, PA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
n/a
n/a
Matt F. from Pacifico Hyundai responded on 08/23/2021 01:05 PM

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

Employees worked with
AW
AMANDA WHITE
IB
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Idella B.
Elkins Park, PA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
great service
I would recommend Pacifico Hyundai to friends and family because of the service I received from them I am pleased with the kindness they give, the complementary snacks is appreciated also thank you.
Matt F. from Pacifico Hyundai responded on 08/11/2021 11:09 AM

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

Employees worked with
AW
AMANDA WHITE
BC
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Brenda C.
Ardmore, PA
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
employees and service
the employees and service is the best
Recommended
Matt F. from Pacifico Hyundai responded on 07/22/2021 06:43 AM

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

Employees worked with
AW
AMANDA WHITE
JL
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Joseph L.
Philadelphia, PA
2004 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
car work on
every thing was done well great service
Recommended
Matt F. from Pacifico Hyundai responded on 07/12/2021 05:58 AM

Hi Joseph, Thanks for leaving us such a wonderful review. We are glad that you enjoyed our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you once again for your kind words.

Employees worked with
AW
AMANDA WHITE
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