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ARTHUR J WILSON

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(143 reviews)
86

Reviews of ARTHUR J WILSON

Verified Customer
Sun City Center, FL
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Summary of experience
The service was great.
PAIGE P. from Hyundai of Wesley Chapel responded on 03/15/2022 05:57 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
LL
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Lynne L.
Tampa, FL
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Satisfied customer
Went for oil change and to find out why I was having low tire pressure with my front driver side tire. It took awhile but AJ and service technician found a small nail that was causing the problem. I haven't had to put air in the tire since?. Thanks AJ.
PAIGE P. from Hyundai of Wesley Chapel responded on 03/14/2022 11:58 AM

Thank you so much for the 5 Star Review Lynne! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
RB
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Robert B.
Zephyrhills, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Hyundia is the best vehicle I have ever owned!
AJ is Awesome!! Fast and courteous...was not expecting to be treated so great!
PAIGE P. from Hyundai of Wesley Chapel responded on 03/14/2022 06:00 AM

Thank you so much for the 5 Star Review Robert! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
Verified Customer
Tampa, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Oil Change and Tire Rotation
I was very pleased with AJ's help!!!
PAIGE P. from Hyundai of Wesley Chapel responded on 03/11/2022 01:12 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
Verified Customer
Zephyrhills, FL
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/09/2022
Service Type: Repair
verified customerVerified Customer
6
Category: Service
Scheduling Service is a problem
Appointments are not readily available - 3 to 4 week wait.
Service Advisor did a god job and took extra time to research maintenance already completed on the vehicle in order to eliminate duplication of services.
PAIGE P. from Hyundai of Wesley Chapel responded on 03/09/2022 11:19 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
Verified Customer
Fl, FL
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great job!!!!
You guys were great. You worked to explain exactly what was wrong, how it needed to be fixed, how long it would take, and how much it would cost. Thank!
PAIGE P. from Hyundai of Wesley Chapel responded on 03/09/2022 06:57 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
Verified Customer
Fl, FL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great experience
AJ was excellent. He helped me in a timely manner and I was in and out.
PAIGE P. from Hyundai of Wesley Chapel responded on 03/08/2022 12:09 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
LA
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Linda A.
Wimauma, FL
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service
The service visit which was for a recall was very easy and the time was faster than I expected to be finish. AJ who checked me in was very helpful and even purchased my drink for me because the machine would not take my change. I will definitely recommend Wesley Chapel Hyundai to my friends.
PAIGE P. from Hyundai of Wesley Chapel responded on 03/08/2022 06:30 AM

Thank you so much for the 5 Star Review Linda! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
Verified Customer
Riverview, FL
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Best service in town
Quality work with a smile
PAIGE P. from Hyundai of Wesley Chapel responded on 03/08/2022 06:28 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
Verified Customer
Lutz, FL
2013 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/04/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Skip this dealership and go to Hillsborough Ave where you are treated like a king.
My car with a couple thousand miles on it seized and quit running. I had it towed to your dealership because I was 2 miles from you when it broke down. Your tech texted me and said he would have it diagnosed in the next hour and let me know what is going on. I never heard back from the tech. The next day, the tech wasn't answering anything i texted. I learned the tech was off. The maintenance manager said it is not policy to assign my car to someone else when the tech has days off. So I sat with no car, no rental offered, and no communication for 2 full days because the tech was off and it is not policy to assign my car to another tech when my tech is off from work. I was finally told a few days later that it was Hyundai's fault my car seized and it would not be charged to me. I should have been offered a rental car. Your Hillsborouh Ave dealership always gives me a rental car when the engine issue is Hyundai's fault because of the engine recall. When I got my car back, you didn't fix the other things you told me you would fix. it is all in the text messages for your review. I will never use this dealership again. I will have my car towed all the way to Hillsborough Ave dealership where I am treated like you want my business.
PAIGE P. from Hyundai of Wesley Chapel responded on 03/04/2022 01:39 PM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
GH
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George H.
Land O Lakes, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
good service reps
JW very helpful. When service seemed to draw-out JW kept me informed,
PAIGE P. from Hyundai of Wesley Chapel responded on 03/04/2022 06:56 AM

Thank you so much for the 5 Star Review George! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
CB
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Christine B.
Zephyrhills, FL
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Phenomenal service.
Great team all around.
PAIGE P. from Hyundai of Wesley Chapel responded on 03/03/2022 06:04 AM

Thank you so much for the 5 Star Review Christine! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
SS
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Sandra S.
Land O Lakes, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Scheduled maintenance and follow up
The counter technician, A.J. Wilson, was very honest, professional, and helpful. Much appreciated.
PAIGE P. from Hyundai of Wesley Chapel responded on 03/02/2022 08:50 AM

Thank you so much for the 5 Star Review Sandra! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
JE
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John E.
Tampa, FL
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Excellent
Everything went great
PAIGE P. from Hyundai of Wesley Chapel responded on 02/26/2022 10:04 AM

Thank you so much for the 5 Star Review John! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
GM
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Goitzen M.
Wesley Chapel, FL
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Very good service.
My drop-off was very quick handled by the service advisor Arthur.
Even so the pickup!
PAIGE P. from Hyundai of Wesley Chapel responded on 02/24/2022 05:46 AM

Thank you so much for the 5 Star Review Goitzen! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
RH
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Robert H.
Land O Lakes, FL
2019 Hyundai Sonata Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Sales & Service
We buy all our cars (8 so far) from this dealership. Sales people are knowledgeable and courteous. Service Department goes above and beyond expectations to take care of us.
JOHN W C. from Hyundai of Wesley Chapel responded on 02/22/2022 06:18 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

Employees worked with
AW
ARTHUR J WILSON
LP
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Lisa P.
Wesley Chapel, FL
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Love Hyundai
AJ was so nice & professional . This most recent trip to get service was a breeze .
PAIGE P. from Hyundai of Wesley Chapel responded on 02/21/2022 05:40 AM

Thank you so much for the 5 Star Review Lisa! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
GG
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Gordon G.
Lutz, FL
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Good Communication and No Suprises!
First time using Service @ Hyundai Of Wesley Chapel. AJ, took the time to communicate and answer all my questions. My windshield has been replaced twice on my Santa Fe and AJ communicated with AutoGlass America to resolve the Front Camera Calibration. All in All, the experience was Fantastic!
PAIGE P. from Hyundai of Wesley Chapel responded on 02/19/2022 10:15 AM

Thank you so much for the 5 Star Review Gordon! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
Verified Customer
Wesley Chapel, FL
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Customer Service
The waiting area needs to be redone. Customer service was great, love the staff
PAIGE P. from Hyundai of Wesley Chapel responded on 02/15/2022 08:06 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

Employees worked with
AW
ARTHUR J WILSON
DA
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Deborah A.
Zephyrhills, FL
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent dealership
Excellent service and very friendly would recommend to anyone
PAIGE P. from Hyundai of Wesley Chapel responded on 02/15/2022 08:06 AM

Thank you so much for the 5 Star Review Deborah! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

Employees worked with
AW
ARTHUR J WILSON
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