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Bret Bokker

Service Manager
Hyundai On Perryville
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(94 reviews)
67

Reviews of Bret Bokker

NC
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Norman C.
Winnebago, IL
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2019
verified customer Verified Customer
Category: Service
good job
on time, short wait, nice people, good coffee
Recommended
Employees worked with
BB
Bret Bokker
Service Manager
NC
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Norman C.
Winnebago, IL
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2019
verified customer Verified Customer
Category: Service
good job
on time, short wait, nice people, good coffee
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/01/2019
Service Type: Maintenance
Category: Service
did what they said
all is well, may be in florida for next service
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 08/02/2019 10:42 AM

Good Afternoon ,
           Thanks for talking with me earlier glad we and i am glad your visit was satisfactory . 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
BB
Bret Bokker
Service Manager
Verified Customer
Machesney Park, IL
2018 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/14/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Make you feel unwanted
Manager will.call you and get upset if you put in a poor review so i will not say this time
Not Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 04/18/2019 11:54 AM

Good Afternoon,
     Thank you for your review from your recent visit here with us at Hyundai on Perryville . 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
BB
Bret Bokker
Service Manager
CH
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Corey H.
Loves Park, IL
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
AWSOME STAFF
The staff at Hyundai on Perryville are awesome. They go above and beyond.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 04/12/2019 10:10 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
BB
Bret Bokker
Service Manager
ES
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Eric S.
Rockford, IL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service dept
Highly recommend this place for service and sales
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 03/06/2019 01:52 PM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
BB
Bret Bokker
Service Manager
DW
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Diane W.
Rockford, IL
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly, low pressure, great service.
I have had a great experience so far with Hyundai On Perryville. From the salesman to the service department for my first service appointment. Everyone at Hyundai has been great!
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 12/26/2018 01:13 PM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
BB
Bret Bokker
Service Manager
RL
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Richard L.
Rockford, IL
2017 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good people Great Service
This is my third car purchased from this dealership. They have provided good customer service. From the GM to the sales staff to the device department the team works together to keep me happy. That is worth coming back!
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 11/12/2018 01:08 PM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future. We thank you for your kind words and loyalty to Hyundai.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
BB
Bret Bokker
Service Manager
DM
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Debora M.
Loves Park, IL
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service department personnel
My car turned out to be a bit "special" with parts needing replacement and recall issues within its first two years. The service team is one of the best I've ever experienced and all of them try to make these visits as easy as possible for me and always provide a loaner car or rental (at no cost to me, of course). I appreciate the Hyundai on Perryville service team very much!
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 11/12/2018 04:24 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
BB
Bret Bokker
Service Manager
JH
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Joyce H.
Dixon, IL
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The way the customer is treated is amazing!!
For a woman car repairs can be very scary ordeal. But, I was always informed as to what was going on with the repairs and if I had any questions or concerns. I can't say enough about the customer service in the Service Dept., they should be very proud of the service they provide to their customers!
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 11/08/2018 09:23 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future. Thank you for the compliment it will be passed on to the individuals in the Service Department.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
BB
Bret Bokker
Service Manager
MT
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Mary T.
Loves Park, IL
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/06/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Close to home
Good
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 11/06/2018 07:23 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
BB
Bret Bokker
Service Manager
BS
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Bob S.
Loves Park, IL
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly service
The people in the customer service department are extremely friendly and pleasant to deal with.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 10/12/2018 07:12 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
BB
Bret Bokker
Service Manager
GC
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Gregory C.
Yorkville, IL
2017 Hyundai Sonata Hyb
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/04/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer
No comment
Not Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 10/05/2018 08:17 AM

Good Morning ,
        We do appreciate the feedback from your most recent visit here with us. I am sorry to hear that your still having some issues with your vehicle . We contacted Hyundai about your vehicle and were following the repair procedure that was based off the previous diagnosis and repair of your other dealer . Anything we can help please let us know . 

 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
BB
Bret Bokker
Service Manager
Verified Customer
Roscoe, IL
2018 Hyundai Ioniq Hybr
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/30/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Slow
Employees were good but time it took was to long
Not Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 10/01/2018 07:25 AM

Good Morning,

    Thank you for your feedback from your last visit her ewith us . We do offer many coupons sent out or available on our website. Our oil changes are very competive to other shops around the area . Any other questions please feel free to reach out (815)229-0089 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
BB
Bret Bokker
Service Manager
WA
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William A.
Rockford, IL
2013 Hyundai Genesis
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/29/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
All anout the dollar
The service agent asked me regarding the type of oil I wanted in my car because I was there for an oil change. I stated that I wanted the same oil my regular dealer puts in my car that has a 1yr 10k mile limit. They put in what they had charged me for it and then stated that they did not have that service. 4real??? What would they have done if I had told them I only have fake money for fake service? Never again.
Not Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 10/01/2018 07:21 AM

Good Morning ,
   We do apprecaite the feedback from your last vsiit here with us . Looking at your records from your service here we did used mobil 1 synthetic oil. That is a full synthetic oil, but i wouldnt recomende 10,000 . We recomend 7-8,000 on full synthetic or 5,000 on our synthetic blend . Any question please feel free to give me a call (815)229-0089.

 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
BB
Bret Bokker
Service Manager
CG
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Crystal G.
Rockford, IL
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The people.
Everyone from sales to service are great.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 09/28/2018 04:29 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
BB
Bret Bokker
Service Manager
Verified Customer
Rockford, IL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Excelent
Great service
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 09/28/2018 04:28 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
BB
Bret Bokker
Service Manager
KB
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Kathy B.
Belvidere, IL
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/26/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil Change
They take you right in and get started on your car. The car wash is nice, but they should invest in at least a blower - it comes out soaking wet and leaves spots when it dries.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 09/26/2018 10:44 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
BB
Bret Bokker
Service Manager
TE
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Tauna E.
Poplar Grove, IL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Ben Montemayor , service tech is amazing and patient
Got my oil change on my new Tucson, had some concerns about a hesitation on gas pedal- Ben took his time explaining why I was feeling the lag, that wasn't really a lag just not used to the Turbo engine feel. Always get great service !
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 09/26/2018 10:43 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
BB
Bret Bokker
Service Manager
LW
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Lonnie W.
Franklin Grove, IL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Great service like always
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 07/05/2018 10:54 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
BB
Bret Bokker
Service Manager
PH
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Patricia H.
Rockford, IL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Best dealer experience ever
Everything about our visit was exceptional. We only planned on looking but because Dave was so friendly and willing to show us new and used cars, we ended our visit by buying a certified Hyundai Sonata Sport. We also enjoyed working with Jim and Pat. We will definitely recommend your dealership to friends and family.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 05/02/2018 04:21 AM

Thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
BB
Bret Bokker
Service Manager
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