Business Solutions
SureCritic / Hyundai Dealer / Hyundai On Perryville / Bret Bokker
BB

Bret Bokker

Service Manager
Hyundai On Perryville
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(94 reviews)
67

Reviews of Bret Bokker

RL
gravatar
Richard L.
Rockford, IL
2017 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good people Great Service
This is my third car purchased from this dealership. They have provided good customer service. From the GM to the sales staff to the device department the team works together to keep me happy. That is worth coming back!
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 11/12/2018 01:08 PM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future. We thank you for your kind words and loyalty to Hyundai.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
BB
Bret Bokker
Service Manager
DM
gravatar
Debora M.
Loves Park, IL
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service department personnel
My car turned out to be a bit "special" with parts needing replacement and recall issues within its first two years. The service team is one of the best I've ever experienced and all of them try to make these visits as easy as possible for me and always provide a loaner car or rental (at no cost to me, of course). I appreciate the Hyundai on Perryville service team very much!
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 11/12/2018 04:24 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
BB
Bret Bokker
Service Manager
JH
gravatar
Joyce H.
Dixon, IL
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The way the customer is treated is amazing!!
For a woman car repairs can be very scary ordeal. But, I was always informed as to what was going on with the repairs and if I had any questions or concerns. I can't say enough about the customer service in the Service Dept., they should be very proud of the service they provide to their customers!
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 11/08/2018 09:23 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future. Thank you for the compliment it will be passed on to the individuals in the Service Department.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
BB
Bret Bokker
Service Manager
MT
gravatar
Mary T.
Loves Park, IL
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/06/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Close to home
Good
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 11/06/2018 07:23 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
BB
Bret Bokker
Service Manager
BS
gravatar
Bob S.
Loves Park, IL
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly service
The people in the customer service department are extremely friendly and pleasant to deal with.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 10/12/2018 07:12 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
BB
Bret Bokker
Service Manager
CG
gravatar
Crystal G.
Rockford, IL
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The people.
Everyone from sales to service are great.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 09/28/2018 04:29 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
BB
Bret Bokker
Service Manager
Verified Customer
Rockford, IL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Excelent
Great service
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 09/28/2018 04:28 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
BB
Bret Bokker
Service Manager
KB
gravatar
Kathy B.
Belvidere, IL
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/26/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil Change
They take you right in and get started on your car. The car wash is nice, but they should invest in at least a blower - it comes out soaking wet and leaves spots when it dries.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 09/26/2018 10:44 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
BB
Bret Bokker
Service Manager
TE
gravatar
Tauna E.
Poplar Grove, IL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Ben Montemayor , service tech is amazing and patient
Got my oil change on my new Tucson, had some concerns about a hesitation on gas pedal- Ben took his time explaining why I was feeling the lag, that wasn't really a lag just not used to the Turbo engine feel. Always get great service !
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 09/26/2018 10:43 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
BB
Bret Bokker
Service Manager
LW
gravatar
Lonnie W.
Franklin Grove, IL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Great service like always
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 07/05/2018 10:54 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
BB
Bret Bokker
Service Manager
PH
gravatar
Patricia H.
Rockford, IL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Best dealer experience ever
Everything about our visit was exceptional. We only planned on looking but because Dave was so friendly and willing to show us new and used cars, we ended our visit by buying a certified Hyundai Sonata Sport. We also enjoyed working with Jim and Pat. We will definitely recommend your dealership to friends and family.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 05/02/2018 04:21 AM

Thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
BB
Bret Bokker
Service Manager
BR
gravatar
BRENDA R.
Roscoe, IL
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
great
always a pleasant experience..knowledgable sevice personnel..
Recommended
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 12/16/2015 05:31 AM

Thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.


Thank you,

Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
Employees worked with
BB
Bret Bokker
Service Manager
Verified Customer
Belvidere, IL
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service for oil change
Very happy with service. Always very nice people to help you.
Recommended
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 12/07/2015 06:17 AM

Thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.


Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
Employees worked with
BB
Bret Bokker
Service Manager
SE
gravatar
STEVE E.
Roscoe, IL
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
Warranty service
All work was performed in the estimated time and in a professional manner. Very pleased.
Recommended
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 11/13/2015 09:00 AM

Thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.


Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
Employees worked with
BB
Bret Bokker
Service Manager
MD
gravatar
MARY D.
Rockford, IL
2011 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
friendly parts & service staff-especially Liz
Our fourth new Hyundai-highly recommend Hyundai and this dealer
Recommended
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 09/09/2015 06:44 AM

Thank you for taking the time to complete our survey. We look forward to being able to service your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
Employees worked with
BB
Bret Bokker
Service Manager
JF
gravatar
JAY F.
Rockford, IL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very Efficiant
Was fast, easy and complete.
Recommended
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 09/09/2015 06:43 AM

Thank you for taking the time to complete our survey. We look forward to being able to service your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
Employees worked with
BB
Bret Bokker
Service Manager
TD
gravatar
TAMMI D.
Rockford, IL
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
People
The people in service and the salespeople are very nice and know there cars.
Recommended
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 08/26/2015 12:26 PM

Thank you for taking the time to complete our survey. We look forward to being able to service your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
Employees worked with
BB
Bret Bokker
Service Manager
BL
gravatar
BRADLEY L.
Rockford, IL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
courteous and pleasant personnel
Highly recommend this dealership.
Recommended
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 08/13/2015 12:37 PM

Thank you for taking the time to complete our survey. We look forward to being able to service your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
Employees worked with
BB
Bret Bokker
Service Manager
NS
gravatar
NANCY S.
Poplar Grove, IL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service, the staff is very professional
Love this place
Recommended
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 08/12/2015 09:12 AM

Tthank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
Employees worked with
BB
Bret Bokker
Service Manager
LH
gravatar
LT H.
Rockford, IL
2015 Hyundai Veloster
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/02/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
Dealership great, Veloster hands free-not so great
Dealership & people there are great. Love the car, but after 3 radio units, my hands free feature still isn't working! I'm very frustrated.
Recommended
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 08/05/2015 09:06 AM

LT,

Sorry for any inconvenience , we are working with Hyundai to try to resolve this issue for you.



Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
Employees worked with
BB
Bret Bokker
Service Manager
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.