Verified Customer
Hi Earl!
We absolutely love providing great service you can rely on every time you visit us! It's always a pleasure to see you!
Our sincerest thanks for taking the time to complete this survey with a perfect 5 Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it!
As always, we sincerely thank you for your valued business!
Verified Customer
Hi Eugene!
We appreciate you choosing us to service your 2017 Hyundai Santa Fe Sport!
As always, thank you for the wonderful feedback and for taking the time to complete this survey with a perfect 5-Star score! And for being such a great customer! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it!
Always at your service,
Verified Customer
Hello!
We love providing exceptional experiences with our helpful and friendly staff every time you visit us!
Thank you for the fantastic feedback and for taking the time to complete this survey with a perfect 5-Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it!
We look forward to helping you maintain your Santa Fe Sport
for years to come!
Verified Customer
Hello!
I was so happy to hear we finally got that noisy sub concern figured out for you!
Thank you for the fantastic feedback and for taking the time to complete this survey with a perfect 5-Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it!
We look forward to helping you maintain your Elantra
for years to come!
Verified Customer
Dear Donald,
Taking the time to take great care of our amazing customers while they are at our dealership is what we strive to provide at every visit! We want you to feel confident in our recommendations and comfortable with our advisors!
Thank you for the fantastic feedback and for taking the time to complete this survey with a perfect 5-Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it!
We look forward to helping you maintain your Santa Fe Sport
for years to come!
Verified Customer
Hi Amelia!
Thank you for the fantastic feedback and for taking the time to complete this survey with a perfect 5-Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it!
We look forward to helping you maintain your Tucson for years to come!
Thank you,
Verified Customer
Dear valued customer,
I am so sorry to hear about the length of your appointment and certainly understand your frustration because you are right, waiting is never fun. We do strive to provide fast and schedule friendly appointments for our fantastic Van Horn family and are sorry that this was not the case with your most recent visit.
We truly value how important your time is, and are striving to make all service visits as efficient as possible. Thank you for your valuable feedback and help.
Please feel free to reach out to us at any time with any follow-up questions or concerns in the service office at 920-322-6500.
Thank you,
Verified Customer
Hello!
We are so happy to hear your visit went so well! Fast, same day appointments to get you and your busy family back on the road as soon as possible is what we strive for here at Van Horn!
Thank you for taking the time to complete this survey with a perfect 5-Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it!
We look forward to helping you maintain your vehicle for years to come!
Verified Customer
Hi Ronald!
Thank you for choosing us to service 2014 Hyundai Santa Fe Sport! We love seeing you and your wife here for service!
And thank you for taking the time to complete this survey with a perfect 5-Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it! We look forward to helping you maintain your vehicle for years to come!
Thank you for your valued business,
Verified Customer
Hi Tim!
As always, it was a pleasure to see you and your 2013 Hyundai Accent! Thank you for taking the time to return our survey and the Perfect 5 Star Score! It truly is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! We love helping our Van Horn family take great care of their vehicles!
We know there are a lot of choices when it comes to servicing your vehicle, and we thank you for choosing us!
We look forward to seeing you next time!
Kind regards,
Verified Customer
Good day,
Thank you for taking the time to fill out our survey. I am sorry as it looks like we let you down on your last visit. We certainly understand your frustration. Unfortunately, we are bound to what the manufacturer lets us repair depending on the situation. We never intend to have a vehicle return after repairs, but sometimes it does happen. I was made aware last night that the check engine lamp has indeed turned back on and we need to readdress the concern. I have already attempted to reach out this morning as I would like to pick up your vehicle and get it back to our facility to resolve this issue. Please contact me immediately if this message reaches you prior to my voicemail. It is our number one goal to ensure all vehicle concerns are repaired as quickly and efficiently as possible. We value your time and you as a customer and again apologize for your frustration and the inconvenience.
Thank you,
Verified Customer
Hello,
First, I am so happy to hear your experience with our Service Department has been top-notch! We are very lucky to have Mr. Elliott on our team and really do strive to provide exceptional visits every time you are here!
On behalf of our Sales Team, I would like to sincerely apologize regarding your step-dad and the leasing situation. We would love the opportunity to earn your business back! Please feel free to reach out to our Van Horn Hyundai Platform Director at kylefale@vanhornhyundai.com.
If there is anything I can help with moving forward, please do not hesitate to reach out to me!
Verified Customer
Hello!
Thank you for the wonderful feedback! We truly do care about you, your Hyundai, and every experience you have here and are so happy to see you had a great service visit! Thank you for taking the time to return our survey with a perfect score! We truly strive for an exceptional experience every time you are here and are so happy to see you had a 5 Star visit!
As always, thank you for choosing us and we look forward to helping keep you safely on the road for many miles!
Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com
Verified Customer
Hello!
We know how valuable your time is and were so happy to have your vehicle ready when promised! We truly do care about you, your Hyundai, and every experience you have here and are so happy to see you had a great service visit! Thank you for taking the time to return our survey with a perfect score! We truly strive for an exceptional experience every time you are here and are so happy to see you had a 5 Star visit!
As always, thank you for choosing us and we look forward to seeing you next time!
Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com
Verified Customer
Hi, Brian!
It was our pleasure to take the time to figure out your noise concern! It's always a pleasure to see you and your Hyundai! Thank you for taking the time to return our survey with a perfect score! It means so much to all of us here at Van Horn Hyundai Service! We truly strive for an exceptional experience every time you are here and are so happy to see you had a 5 Star visit when you were recently in with your new Palisade!
As always, thank you for choosing us and we look forward to seeing you next time!
Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com
Verified Customer
Hello!
It was our absolute pleasure to provide a courtesy vehicle for you until we were able to complete your repairs and get you back into yours! We truly do care about you, your Hyundai, and every experience you have here! Thank you for taking the time to return our survey with a perfect score! It means so much to all of us here at Van Horn Hyundai Service! We truly strive for an exceptional experience every time you are here and are so happy to see you had a 5 Star experience!
As always, thank you for choosing us and we look forward to seeing you next time!
Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com
Verified Customer
Verified Customer
Hello!
Thank you for taking the time to leave us your honest and valued feedback. Without it, we are unable to remedy concerns you may have and improve your experience in the future. We truly strive for an exceptional experience every time you visit our service center and are sorry to have failed you.
We would like to thank you for speaking with our Service Manager, Ben and discussing your recent visit. We are very happy we were able to come to a positive solution moving forward. Please know we are always working to improve your experience here and look forward to providing a 5 star experience at your next visit!
Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com
Verified Customer
Hello!
We are so happy to hear you received top notch customer service paired with a timely appointment when you were recently here! We know just how valuable your time is and do our best to get you in and out quickly! Thank you for the kind feedback and for taking the time to return our survey with a perfect score! It means so much to all of us here at Van Horn Hyundai Service! We are so happy to see you had a great visit when you were recently in for service with your Hyundai! We truly strive for an exceptional experience every time you are here and are so happy to see you had a 5 Star visit!
As always, thank you for choosing us and we look forward to seeing you next time!
Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com
Verified Customer
Hi, Harold!
Thank you for the kind feedback and recommendation! All of us here at Van Horn Hyundai Service really appreciate it! We are so happy to see you had a great visit when you were recently in with your 2015 Hyundai Santa Fe Sport for a recall! Please know we are always here for all of your service needs!
Kind regards,
Niki Mand
Service Assistant