Verified Customer
Thank you for the positive review.
We are happy to be your dealer and we look forward to seeing you again next visit.
Michael Southern
Service Manager
Verified Customer
Thank you Praveen for the positive review.
We are happy to be your dealer and we look forward to serving you again.
Michael Southern
Service Manager
Verified Customer
Thank you for the feedback.
Your advisor will reach out to review the changes on your radio and we figure out the solution. Thank you for choosing us and we look forward to serving you again.
Michael Southern
Service Manager
Verified Customer
Thank you for the positive review.
Michael Southern
Service Manager
Verified Customer
Thank you for the positive review.
During your visit the battery in your Santa Fe tested at 440/700 cold cranking amps and also tested poorly in the reserve capacity rating - this tells us a battery failure was imminent. Sometimes batteries in Phoenix can last a couple years, however we think the past 2 summers took its toll on yours and it made sense to replace it before it left you stranded. Every replacement battery comes with a 4 year warranty and at 18 months yours was still mostly covered by that warranty, so it made sense to replace it when we did.
Your brakes are getting close to needing replacement. About 2mm or material remains and this is when we start preparing you to replace them. You may achieve another oil change interval or perhaps even two, but it is best to know it is coming. 40k+ miles is not bad wear for your vehicle and when they are replaced you can expect to achieve that kind of mileage again based on your driving habits and conditions.
Our multi-point inspection has pictures for you which includes the battery test slip, the condition of your brakes an even photos of your tires which will also need attention soon. If you have any questions (or your husband) or are ever 'wary' as you put it, please ask us to show you anything we recommended or that you have concerns about.
We are your dealership and we want to make sure you leave our store with a complete understanding of what we have found on your vehicle.
We do appreciate the positive review and we look forward to serving you again in the future.
Michael Southern
Service Manager
Verified Customer
Thank you for the positive review.
We are happy to be your dealer and we look forward to serving you again.
Michael Southern
Service Manager
Verified Customer
Thank you for the positive review.
We are happy to be your Hyundai dealer and we look forward to serving you for many more years and miles to come.
Michael Southern
Service Manager
Verified Customer
Thank you for the great review and praise for Ben Girard your service advisor.
When you're here, you're family and we appreciate you choosing us for your Hyundai needs.
Michael Southern
Service Manager
Verified Customer
Thank you for the positive review.
We are glad to be your Hyundai dealer and we look forward to seeing you again next visit.
Michael Southern
Servie Manager
Verified Customer
Thank you Terry for the positive review.
We are glad to be your Azera dealer and we look forward to serving you again.
Michael Southern
Service Manager
Verified Customer
Thank you for the positive review despite the less than perfect car wash.
We will certainly make sure to make up for it next time. Thank you for choosing us and we will look forward to seeing you again.
Michael Southern
Service Manager
Verified Customer
Thank you for the positive review and praise for Ben Gerard.
We are happy to be your Hyundai dealer and we look forward to serving you again.
Michael Southern
Service Manager
Verified Customer
Thank you for the positive review.
We are glad to be your Hyundai dealer and we look forward to seeing you and your Accent again next visit.
Michael Southern
Service Manager
Verified Customer
Thank you for the feedback.
Reviewing your most recent service visit, we did recommend you be aware of the wear on the rear brake pads. The inboard pad measured at 3.0mm which is just the edge of the recommended replacement interval. At 103,000 miles, it seems fair to say you acheived great wear from those brakes. As brake pads get thinner they are also less able to disappate heat. Heat is the enemy of your brakes and on the rear brakes, which use an non-vented rotor, that heat can cause warping of the rotors. We do recommend replacement of the rear brakes sooner rather than later to avoid the additional cost to replace rear rotors. It does not take much warpage to make the rear brake rotors too thin to reuse after resurfacing.
We agree that your front brakes were at 50% as noted on the inspection sheet, but we will continue to recommend replacement of the rear brakes to prevent rotor warpage. Again, over 100,000 miles is fantastic wear from your brakes and replacement now will help you defer the extra cost of having to replace the rotors later.
If you ever have any questions about your service, you are encouraged to ask us immediately. We have always had an open shop, we are more than willing take you to your car, to show you what we are seeing, and to explain why we are recommending what we and particular service or repairs.
Your 5 years and 100,000+ miles of trouble-free driving, with no repairs except for a couple of light bulbs along the way, it seems fair to say that both you and the car have done well. We've done our best to help guide you along the way and if you would like to go another 100,000 miles we're still here to help.
Michael Southern
Service Manager
Verified Customer
Thank you Guojie.
We're glad you enjoyed your service and the kids enjoyed the playroom, we have been happy to be your Hyundai dealer and we look forward to seeing all of you again next visit.
Michael Southern
Service Manager
Verified Customer
Thank you Steven.
We are glad to be your Genesis dealer and we look forward to serving you for many years and miles to come.
Michael Southern
Service Manager
Verified Customer
Verified Customer
Thank you Michael.
We are glad to be your Hyundai dealer. Quality genuine parts are more expensive than aftermarket substitutes, but we know that when you use components specifically designed for your car you will get the best service and performance from them. Give us a chance to compare what we are doing and what the costs are and we will always work with you to find your best solution.
We do appreciate the feedback and we routinely compare our pricing on services, while we may not always be the least expensive, there is great value in having your vehicle service by a certified Hyundai technician using genuine Hyundai parts.
Michael Southern
Service Manager
Verified Customer
Thank you Joseph.
It has been our absolute pleasure to be your dealer and we forward to being here for you for all the years, miles, and Hyundais to come.
Michael Southern
Service Manager
Verified Customer
Thank you for the great review and recommendation for Ben Girard your advisor.
We are happy to be your Hyundai dealer and we look forward to serving you again.
Michael Southern
Service Manager
