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SureCritic / Hyundai Dealer / Eckert Hyundai / BILLY POPE
BP

BILLY POPE

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(298 reviews)
81

Reviews of BILLY POPE

DW
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David W.
Little Elm, TX
2015 Hyundai Sonata Hybrid
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nothing
No coment
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 12/15/2019 11:36 AM

Mr. Wentz,

  I am sorry you had a less than Favorable visit let me know what we need to do to earn a 5-star review Hyundai grades us that way anything less than 5 star in their eyes is a complete failure.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
JH
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Joseph H.
Northlake, TX
2018 Hyundai Santa Fe Sport
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/14/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
It was just ok
ok
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 12/14/2019 09:27 AM

Mr. Horton,

  Absolutely correct, we do indeed wash vehicles upon request, I apologize my staff should have asked upon initial write up. Please feel free to stop by I will provide complementary detail for your vehicle.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
Verified Customer
Spring Branch, TX
2019 Hyundai Veloster
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2019
verified customerVerified Customer
Category: Service
Billy was awesome
Billy was the service adviser and he went above and beyond for me and my car! Everyone was super friendly
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/12/2019
Service Type: Maintenance
Category: Service
Meh
.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 12/12/2019 12:07 PM

Sorry about that let me know what happened? Feel free to reach out to me. I would love to find out what happened

Don Wheeler
Fixed Operation Manager
940-243-6208
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 12/12/2019 12:13 PM

Thank you for your understanding Ma'am

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
PL
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Penny L.
Denton, TX
2018 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/19/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Trunk rep
Thanks for getting me the next day after the part came in and the speedy service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/19/2019 08:24 AM

Penny, 

 I apologize we did something wrong, what happened?
Hyundai grades us on 5 star ratings, so anything less than this is a failure. Please let me know how we could earn a 5 star from you we thought everything was great.

Don Wheeler
Fixed Operation Manager
940-243-6208
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/27/2019 03:11 PM

Ms Lombardi,

  I apologize for any concerns Ma'am. Please reach out to me so we can get these corrected. It is very important to us at the dealer to maintain our on line reputation, we will do what it takes to get it corrected for you, please let me know what it will take ma'am.
This grading system directly affects the service advisors pay and our reputaion, please let me know what i can do.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
Verified Customer
Lewisville, TX
2011 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/16/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Could be better
Non at this moment
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/17/2019 08:18 AM

Mr. Medina,

   I apologize sir what happened? I am sorry Hyundai grades us on a 5 star rating were anything under 4 stars means we did a terrible job, let me know what we could have done better please.

Don Wheeler
Fixed Operation Manager
940-243-6208
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/27/2019 03:13 PM

  I apologize for any concerns sir. Please reach out to me so we can get these corrected. It is very important to us at the dealer to maintain our on line reputation, we will do what it takes to get it corrected for you, please let me know what it will take sir.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
Verified Customer
Coppell, TX
2019 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service OK, nothing outstanding
Took car in for first oil change and told them to check everything because going on a trip.
Oil cap was put on loosely and therefore I had an oil leak. Spent a day of vacation taking
it to a dealership in the area where I was just to find out cap was loose. But they were
very very attentive at the Aurora, CO dealership...took me in ASAP, found the problem
and capped off my oil at no charge. I am hoping that the Eckert Hyundai will do a better
job net time.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/12/2019 06:47 AM

Ms. Malzahn,

  I am truly sorry this happened, when you return on you next visit i will take care of your service needs. It is not our intention at all for you to have a bad experience. I am so sorry.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
Verified Customer
Krum, TX
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2018
verified customerVerified Customer
Category: Service
Thanks Guys
They are the best!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/20/2018
Service Type: Maintenance
Category: Service
Thanks Guys
i will give five stars when they make my payments
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/20/2018 03:15 PM

Sorry cant do that.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
JR
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Jarrod R.
Flower Mound, TX
2014 Hyundai Sonata Hyb
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2018
verified customerVerified Customer
Category: Service
Problems solved
I had some minor issues with the service that was performed on my vehicle, once I notify management the issues were resolved quickly.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/19/2018
Service Type: Maintenance
Category: Service
Not topping off Fluids
The last two times I have the service tech did not top off my fluids, in particular the washer fluid. I know it’s a minor thing but really frustrating to fill it yourself after you have paid to have it done.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/19/2018 10:09 AM

Mr. Rogers,

   First i would like to apologize,  you are 100% correct, it will be addressed immediately. Your next service will be on us, that is unexcetable.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
MW
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Maria W.
Highland Village, TX
2018 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Accessories
Parts and cashier were very nice and helpful.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/02/2018 09:00 AM

Ms. Wilson,

  I am sorry we failed to please you on your last visit.
Please let me know what we can do to make things better in the future. In Hyundai eyes, anything less than a 5-star review with Hyundai is a failing grade.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
VH
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Vicky H.
Lake Dallas, TX
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/14/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
people
Very thorough and accomadating
Recommended
DYLAN H. from Eckert Hyundai responded on 05/17/2021 05:24 AM

Thank you for the 5 star review and the positive feedback.

Employees worked with
BP
BILLY POPE
Verified Customer
Denton, TX
2011 Hyundai Genesis
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/04/2021
verified customerVerified Customer
Category: Service
Improvements made
Eckert’s service department has been adequate but not exceptional when I’ve visited. I’ve sometimes felt like I’ve been an irritation rather than a customer, and the waiting room has felt like they’ve wanted to provide only the necessities. Things are changing. New paint. New furniture. New management. They are serious about providing a higher caliber of service for both Hyundai and Genesis patrons and it shows.
Recommended
Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
Verified Customer
Denton, TX
2009 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/30/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Please don't post
Don't post
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/30/2020 03:53 PM

I understand.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
Verified Customer
The Colony, TX
2013 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/12/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast, accurate service with fair pricing.
Repairs took longer than expected. However the service department was able to get repairs covered under warranty - no cost to ke. Was a pleasant surprise.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/12/2020 02:20 PM

Thank you, I will get with the team and we will do a better job of communicating in the future sorry that happened.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
RN
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Rochelle N.
Denton, TX
2017 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No maskd
No one was wearing masks and no social distancing.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/18/2020 12:23 PM

Ms, Norwood, I will make the suggestion ma'am I do apologize. 

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
Verified Customer
Corinth, TX
2019 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/31/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Drivers seat
The only issue was they moved my seat setting ☹️
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/31/2020 06:37 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
Verified Customer
Keller, TX
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/31/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Good job, but watch for small details
They repaired the items I needed fixed in a timely manner, but left a scratch in the passenger side door that was being worked on. I was disappointed in this because I work very hard to maintain my car and keep it scratch free.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/02/2020 05:49 AM

Thank you for the kind survey, please by all means if vehicle has scratch that we caused, we will fix it.

Please let me know. We can do it any Thursday please call and schedule.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
Verified Customer
Denton, TX
2019 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ridiculous Wait
We waited for an extremely long time for a flat evaluation. When we finally checked on it, my car was just sitting in the back with no explanation of the problem.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/30/2019 06:37 AM

Ms. Womack,

  I am sorry you experienced that and it will be addressed

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
Verified Customer
Flower Mound, TX
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not sure if i missed something important
I called & explained I had received an email saying I was passed due for service AND I was 700 miles from needing an oil change. I explained I had just come back from a 2,500 mile road trip. I told her I "thought" the email said 25,000 maintenance and I was at about 24,000 now. She said she didn't understand why I would get that email because I didn't need to take it in until 30,000 miles so she just made an oil change appointment. I wasn't able to check my email until I got home from getting the oil change. The email said 22,500. Which means I need to call back and see if I need to bring it in again. If I need a 22,500 check, I don't understand why they didn't check my records to see I hadn't had that yet. I've had a Honda. The communication by mail, email, and at the service department always knew what I needed and made it so easy not to miss a beat. Other than that, Everyone was nice and oil change was done quickly.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/13/2019 08:45 AM

First i apologize, it is our responsibility to check your history and guide you correct direction. i will get with my staff and explain how i want this being done going forward. i am sorry for the confusion

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DG
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Don G.
Keller, TX
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Replace steering coupling
The service done did solve the steering clunking problem but in do doing my steering wheel is now off center when i am running straight ahead.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/21/2019 02:54 PM

Thank you, for the great survey, the vehicle may need an alignment now that everything is new in steering now, if it was aligned somewhere previously.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
BN
gravatar
Barbara N.
Corinth, TX
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Review
Not one of my best visits.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/09/2019 05:09 AM

I am so sorry, we are working on growing our staff. It will be better by your next visit. Please bring this in i will comp your next oil change. 

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
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