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SureCritic / Hyundai Dealer / Eckert Hyundai / BILLY POPE
BP

BILLY POPE

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(298 reviews)
81

Reviews of BILLY POPE

DH
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David H.
Denton, TX
2008 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service and care except for the grease stain on the seat the service tech made
Only thing I would recommend is that you put paper seat and feet covers in the drivers seat to guard against grease stains on the floor matts or seat. I did return the car to the dealer and had them remove the grease stain on the seat ... they did but it should have been prevented.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/20/2018 08:28 AM

You are not wrong and i apologize Mr. Hibbard.
We look forward to serving you for your future needs.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
Verified Customer
Lewisville, TX
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
It was good
...
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/28/2018 06:42 AM

Mr. Nguyen,

  We do indeed work on every piece of your vehicle.
Please by all means let us know and we will schedule.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
Verified Customer
Flower Mound, TX
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Effiecient service
Eckert is efficient for basic services.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/03/2018 06:02 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
RC
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Robert C.
Lewisville, TX
2014 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Spring 2018 service visit
I like the fact that the sales reps are really low pressure when it comes to people waiting in the service stroll about looking at the new units on the lots and in the showroom.
If I want to know something about a certain model or trim level, I'll ask, or look it up online.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/02/2018 11:55 AM


Thank you.

FYI the transmission is a synthetic fluid and under normal conditions does not require replacement.

under severe conditions it is replaced at 60,000 i apologize for not communicating better sir.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
YB
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Yolanda B.
Denton, TX
2017 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
First oil change with my new Santa Fe
The oil change was good, but I would have liked for the tire pressure to be checked and all fluids topped off.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/11/2018 07:36 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JI
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Jackie I.
Sanger, TX
2014 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My review
I like having my car serviced by the authorized Hyundai dealer.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/26/2018 05:04 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
Verified Customer
Lewisville, TX
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/08/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service on new vehicle
Very pleased with the standard service for my new Santa Fe Sport.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/08/2018 09:53 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
Verified Customer
Bedford, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Extremely professional, knowledgeable, and friendly staff!
Extremely professional, knowledgeable, and friendly staff!! Always a great experience.
DYLAN H. from Eckert Hyundai responded on 04/06/2022 05:51 AM

Thank you for the 5 star review.  We look forward to seeing you again soon.

Employees worked with
BP
BILLY POPE
Verified Customer
Denton, TX
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent!
Eckert Hyundai have always offered excellent service when purchasing a vehicle with on- going service and maintenance.
DYLAN H. from Eckert Hyundai responded on 03/31/2022 05:50 AM

Thank you for the 5 star review.

Employees worked with
BP
BILLY POPE
MP
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Martha P.
Pilot Point, TX
2012 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
verified customerVerified Customer
10
Category: Service
Service Manager is the best ?????
The situation is solved with the car. The service manager is one of the best customer service people I have seen in the last few years and dealing with situations like this. Dylan is professional, he’s courteous, he listens to the client, there was no doubt in his mind what I was saying was truthful I feel like he needs to be rewarded in someway for raising the bar in a situation like this. Give him an on the spot award, give him a raise, give him a gift card to go out to eat whatever he is an asset to your company and he needs to be rewarded
Employees worked with
BP
BILLY POPE
LM
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Lori M.
Coppell, TX
2017 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent experience, as always
I appreciate Eckert for taking care of my car’s maintenance. I don’t ever feel swindled or slighted. I asked for a service I thought I needed and was told they would look at my car in the shop, prior to quoting additional services. That is admirable! They have built a brand you can trust. Thank you all!
DYLAN H. from Eckert Hyundai responded on 03/18/2022 06:21 AM

Thank you for the 5 star review, and for the kind words.

Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
TB
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Thomas B.
Corinth, TX
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
service and sales at Eckert Hyundai and Genesis of Denton
they are just very exceptional every time I've been to service there .
DYLAN H. from Eckert Hyundai responded on 03/11/2022 11:31 AM

Thank you for the 5 star review 

Employees worked with
BP
BILLY POPE
RC
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Rogers C.
Denton, TX
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service is Exceptional!
We owned at least 5 Hyundai’s, for the quality and the exceptional service department.
DYLAN H. from Eckert Hyundai responded on 03/09/2022 08:54 AM

Thank you for the 5 star review.

Employees worked with
BP
BILLY POPE
AH
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Alexandria H.
Denton, TX
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
First time taking my car here, and will be back from now on. Was super easy and decently quick as I needed to wait there.
DYLAN H. from Eckert Hyundai responded on 03/04/2022 06:07 AM

Thank you for the 5 star review.

Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
DS
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Denise S.
Corinth, TX
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
I love my Santa Fe Hyundai! Eckert always takes great care of me, from an oil change to a cosmetic repair of a door handle. I appreciate their commitment to excellence.
DYLAN H. from Eckert Hyundai responded on 02/23/2022 06:01 AM

Thank you for the 5 star review.

Employees worked with
BP
BILLY POPE
KS
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Kenneth S.
Lewisville, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Dealership
The dealership and people are great! This is our 4th family vehicle from this dealership.
DYLAN H. from Eckert Hyundai responded on 01/26/2022 11:12 AM

Thank you for the 5 star review.  We look forward to seeeing you again.

Employees worked with
BP
BILLY POPE
Verified Customer
Little Elm, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service maintenance
I was able to get a timely appointment for service for my Santa Fe. I was treated with respect and my car was was serviced efficiently and very little waiting.
DYLAN H. from Eckert Hyundai responded on 01/21/2022 05:40 AM

Thank you so much for the feedback and your 5 star review!

Employees worked with
BP
BILLY POPE
Verified Customer
Fort Worth, TX
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
This dealership always takes good care of me when I come have my good serviced !
DYLAN H. from Eckert Hyundai responded on 01/15/2022 10:25 AM

Thank you for the 5 star review.

Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
LC
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Lawry C.
Denton, TX
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent Service
In and out as promised. Excellent service and very cordial.
DYLAN H. from Eckert Hyundai responded on 01/11/2022 05:51 AM

Thank you for the 5 star review.

Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
VR
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Vivek R.
Trophy Club, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service
Excellent and timely service. The best service dealership in the area.
STACY B. from Eckert Hyundai responded on 12/27/2021 09:14 AM

Thank you so much for trusting our team and for the 5 star review- it means a lot to us.

Employees worked with
BP
BILLY POPE
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