Business Solutions
SureCritic / Hyundai Dealer / Eckert Hyundai / BILLY POPE
BP

BILLY POPE

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(298 reviews)
81

Reviews of BILLY POPE

DM
gravatar
Darrel M.
Denton, TX
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
As always a great prompt job
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/08/2020 02:08 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
NS
gravatar
Nancy S.
Flower Mound, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Consistently good service
I've purchased four cars at Eckert Hyundai and have had all service done there. I have gotten consistently good service and the staff is pleasant and accommodating.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/08/2020 02:08 PM

Thank you the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
PR
gravatar
Peter R.
Carrollton, TX
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service, Consistency, and always communicating in the most professional manner
Outstanding and would recommend to a neighbor or friend.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/29/2020 12:51 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
MM
gravatar
Martha M.
Denton, TX
2011 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Promptness and politeness
My car was taken in and had an oil change and brakes done. I also had a few other issues to be checked out. After they received the parts for repairs it was swiftly done. The car drives like it used to.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/23/2020 11:04 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
DJ
gravatar
Darrelljanet J.
Frisco, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome
Eckert Hyundai provides excellent service in all departments. We have bought our last two cars from them and we are a customer for life because they truly treat you like family. If you miss those days of receiving excellent service, I highly recommend you stop by for a visit. Special Thanks to our salesman, Tony and Billy in the service department.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/19/2020 02:34 PM

Thank you for your great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
RN
gravatar
Rochelle N.
Denton, TX
2017 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No maskd
No one was wearing masks and no social distancing.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/18/2020 12:23 PM

Ms, Norwood, I will make the suggestion ma'am I do apologize. 

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DW
gravatar
Dennis W.
Denton, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My experience
The service people are always very helpful and pleasant.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/13/2020 02:30 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
MV
gravatar
Marco V.
Cross Roads, TX
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Sensor held up in Korea
Don and his team are amazing. They delivered a rental car and dropped my car off with gloves and proper social distancing guidelines. White glove experience.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/11/2020 06:37 AM

Thank you so much sir, you are amazing as well!

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
SE
gravatar
Susan E.
Denton, TX
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
Excellent service and friendly service people
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/07/2020 12:01 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JM
gravatar
Joy M.
Denton, TX
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service!
Made an appointment for my oil change on line. Staff were on time and very nice. Provided safe waiting area amid the pandemic too. My car was ready in a timely manner and no up charging like some places do. Costs are given up front and if issues arrive they discuss them before proceeding.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/07/2020 10:51 AM

Thank you for your kinds thoughts and a great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
TB
gravatar
Tommy B.
Corinth, TX
2014 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
santa fe
fantastic service !!!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/07/2020 06:17 AM

Thank you sir.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
CJ
gravatar
Carolyn J.
Lewisville, TX
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Always friendly and helpful.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/24/2020 01:51 PM

Thank you Ma'am

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
TB
gravatar
Tommy B.
Corinth, TX
2014 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
azera service
everything was perfect, always is
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/22/2020 03:09 PM

Thank you sir!

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
MS
gravatar
Mary S.
Flower Mound, TX
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent
The service people came to my house and replaced the dead battery. They were professional and efficient.
Wonderful work, as usual!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/18/2020 06:37 AM

Thank you for allowing us to help

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
RH
gravatar
Richard H.
Denton, TX
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Engine replacement
At around 75000 miles, the engine in my 2014 Santa Fe required replacement, due to a cylinder failing. The service technician at the dealership was very courteous and professional in assisting me and keeping me up-to-date with what was going on, and also accommodating with my need for a loaner vehicle that I needed for work. Thankfully, as I had the mind to purchase the extended warranty, the engine cost me nothing.

Now, I have a practically brand new Santa Fe, thanks to Eckert Hyundai and their team of specialized service technicians.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/17/2020 12:47 PM

Thank you for the great survey Mr. Hunter.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
KP
gravatar
Kelly P.
Hickory Creek, TX
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Super quick service
I needed an oil change for my 2013 Santa Fe 2.0. They scheduled my appointment for the time I requested and got in in and out in 20 minutes flat!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/10/2020 01:50 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
SM
gravatar
Scot M.
Argyle, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Eckert Hyundai
We have a 2017 Santa Fe, which developed an acceleration problem. The dealership made some repairs, but weren't happy with the outcome. They consulted Hyundai, and then made additional extensive repairs, all at Hyundai's expense. The vehicle was returned to us in absolutely perfect repair. The dealership went out of their way to minimize the time needed, provide us with a loaner, etc. We simply received five star service, and we couldn't have asked for a better experience. We have purchased two vehicles from this dealership, and will definitely return to them as we reach the time for another vehicle.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/09/2020 11:40 AM

Thank you for the fantastic survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
Verified Customer
Denton, TX
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Good folks
Handled quickly
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/28/2020 06:57 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DH
DYLAN HULME
AS
gravatar
Amber S.
Pilot Point, TX
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best Dealership
Best Dealership with excellent service!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/19/2020 04:36 PM

Thank you for the great suvey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DM
gravatar
Darrel M.
Denton, TX
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
As usual great job
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/17/2020 05:45 AM

Thank you for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.