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SureCritic / Hyundai Dealer / Eckert Hyundai / BILLY POPE
BP

BILLY POPE

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(298 reviews)
81

Reviews of BILLY POPE

MP
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Martha P.
Pilot Point, TX
2012 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
verified customer Verified Customer
10
Category: Service
Service Manager is the best ?????
The situation is solved with the car. The service manager is one of the best customer service people I have seen in the last few years and dealing with situations like this. Dylan is professional, he’s courteous, he listens to the client, there was no doubt in his mind what I was saying was truthful I feel like he needs to be rewarded in someway for raising the bar in a situation like this. Give him an on the spot award, give him a raise, give him a gift card to go out to eat whatever he is an asset to your company and he needs to be rewarded
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/21/2022
Service Type: Maintenance
0
Category: Service
Tech broke third hand light
Tech broke third hand light
DYLAN H. from Eckert Hyundai responded on 03/21/2022 03:57 PM

Thank you for bringing this to my attention and allowing me the oppertunity to correct the issue.

Employees worked with
BP
BILLY POPE
Verified Customer
Argyle, TX
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2021
verified customer Verified Customer
10
Category: Service
Eckert
The Eckert Dealership is great. The process they have to follow presented to them by Hyundai for my particular issue is not great.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/02/2021
Service Type: Repair
5
Category: Service
Owner is great, service and Hyundai, not so much
Original owner of a vehicle. At 50k miles started burning oil at an extreme rate, the process to prove that is insane, and they make you pay to check it. After coming back every 1k miles for months, they do some kind of cleaning, and tell you to come back every 1k miles again. It needs a new engine, and they will do anything they can to not put one in. Even with perfect service records, and being almost out of oil every 1k miles. If it were not for the owner, I would never consider a Hyundai vehicle again.
DYLAN H. from Eckert Hyundai responded on 11/03/2021 05:31 AM

I am sorry to hear your most recent visit was not exceptional.  I will be contacting you soon to discuss this matter.

Employees worked with
BP
BILLY POPE
TS
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Tom S.
Corinth, TX
2021 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2021
verified customer Verified Customer
Category: Service
Trying to make my car right
Couple weeks back I took my car in there and frankly didn't get the service that it should have gotten after talking to the service manager I took a car back he did his best to get everything right done. still ain't got my radio right but not due to him not trying. I would continue to go there to have both my car's service, thank you for making things right.
Tom
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/27/2021
Service Type: Repair
Category: Service
Poor service.
Poor service, poor understanding about your time out of most of the people I talked there was one that stood out that was friendly out of five people
Not Recommended
DYLAN H. from Eckert Hyundai responded on 06/28/2021 05:49 AM

I am sorry to hear your visit here was not excellent.  I will be contatcing you today to discuss this matter. 

DYLAN H. from Eckert Hyundai responded on 06/28/2021 12:37 PM

Thank you for takin the time to speak with me about your concerns 

Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
Verified Customer
Bedford, TX
2017 Hyundai Accent
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2021
verified customer Verified Customer
Category: Service
Great service
Took the time to call back and help fix the problems
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/14/2021
Service Type: Repair
Category: Service
Waiting game
Discussed what wad wrong had to do other things first. Picked up cat with same noises happening. I feel they are waiting til warranty is expired then will tell me what's wrong. We can't afford another car so they are hindering my work and child's security to a vehicle
Not Recommended
STACY B. from Eckert Hyundai responded on 06/14/2021 03:54 PM

Thanks for discussing this with me on the phone today. We will see you at your next appointment on 7/10 at 9am to address your concerns. Drive safely, Stacy Bonneau

STACY B. from Eckert Hyundai responded on 06/25/2021 07:10 AM

Thank you so much for taking the time to rescore! I really appreciate your feedback and your patience in this matter. Stacy Eckert-Bonneau

Employees worked with
BP
BILLY POPE
Verified Customer
Lewisville, TX
2013 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2021
verified customer Verified Customer
Category: Service
Exceptional Customer Service and Follow-up
Dylan restored my confidence in Eckert Hyndai. Dylan was extremely professional and took accountability for all of my concerns. He made sure my concerns were resolved in a timely manner. I appreciate his integrity and professionalism. I will share my exceptional customer service experience with all my family and friends.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/05/2021
Service Type: Maintenance
Category: Service
Exceptional Customer Service and Follow-up
I took my initial concern to management for resolution after a not so favorable experience. Dylan listened and documented my concerns regarding my recent experience and gave me his promise to resolve to my satisfaction. He told me when my issues would be resolved and they met or exceeded every expectation. Dylan's professionalism and integrity restored my faith in Eckert Hyundai. I have purchased two vechicles from Eckert Hyundai and will purchase future vechicles from them and will recommend them to my family and friends. I would love to give a 5 Star rating, but I am not able to change the score. Here are my * * * * * (stars) for Eckert Hyundai.
Recommended
DYLAN H. from Eckert Hyundai responded on 06/05/2021 06:09 AM

Thnak you for the feedback. I am sorry to hear you are not pleased with the service received.  I will be contactng you soon to discuss this matter and what we can do to resolve your concerns.  If at anytime you wish to speak to me always feel free to ask for me when you are here or give me a call at 940-243-6208

DYLAN H. from Eckert Hyundai responded on 06/07/2021 03:15 PM

Thank you for allowing me to address your concerns.  

Employees worked with
BP
BILLY POPE
Verified Customer
Denton, TX
2011 Hyundai Genesis
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/04/2021
verified customer Verified Customer
Category: Service
Improvements made
Eckert’s service department has been adequate but not exceptional when I’ve visited. I’ve sometimes felt like I’ve been an irritation rather than a customer, and the waiting room has felt like they’ve wanted to provide only the necessities. Things are changing. New paint. New furniture. New management. They are serious about providing a higher caliber of service for both Hyundai and Genesis patrons and it shows.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/25/2021
Service Type: Maintenance
Category: Service
So-so Experience with good car service but poor customer service
I love Hyundai vehicles, and personally drive a Genesis. For an upscale brand, the service fails to live up to expectations. Not that the service was bad (it wasn't), but it just wasn't a very pleasant experience. I'd like to be as comfortable at the dealership as at my home, but the customer lounge was uncomfortable and not very conducive to getting work done. A small investment would yield big results.
Not Recommended
STACY B. from Eckert Hyundai responded on 02/26/2021 06:00 AM

Hi David,
Thank you for your feedback. I completely agree with you. We currently have plans to remodel our waiting room to make it welcoming and comfortable. Actually not just plans, painting is happening this weekend with phases 2 and 3 to follow. As you know, we were Hyundai dealers originally and admittedly need to grow in our luxury offerings. I will give you a call later this afternoon to discuss but I greatly appreciate your feedback.
Sincerely,
Stacy Bonneau
Eckert Hyundai
940-342-6217
 
 
 

STACY B. from Eckert Hyundai responded on 03/05/2021 09:57 AM

Thank you so much for the rescore. We will continue our improvements and hope you will be more satisfied at your next visist.
Sincerely,
Stacy Bonneau

Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
Verified Customer
Denton, TX
2012 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2021
verified customer Verified Customer
Category: Service
Thank you!
I appreciate the new service manager calling me to apologize and try to make things better. I have purchased many cars here in the past and am willing to give another chance. Thank you for reaching out and caring to correct this problem.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/17/2021
Service Type: Maintenance
Category: Service
Used to be a great place
This used to be a great place, honest and dependable, but not any more. My last visit to the service department was the most unprofessional and uncaring experience and I will not return.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/17/2021 10:58 AM

Ms. Willard,
  I do apoligize about your transmission failure, the reason the quotes where different was you got quoted new, reman, and used, as you requested. I am sorry we could not come to an agreement and i do understand and respect your opinion. I myself have been here for last 8 Years and i want to make things right, please feel free to reach out to me when you are available.

Don Wheeler
Fixed Operation Manager
940-243-6208
DYLAN H. from Eckert Hyundai responded on 02/20/2021 06:09 AM

Thank you for speaking with me about this matter.  We strive for exellent service everytime and look foward to seeing you again.

DYLAN H. from Eckert Hyundai responded on 03/08/2021 05:30 AM

Thank you very much for the positive review.  We look forward to seeing you.

Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
Verified Customer
Krum, TX
2014 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2020
verified customer Verified Customer
Category: Service
Thank you for Listening
What a great place to deal with, thank you for going above and beyond. Thank you Hyundai for having such a great Dealer
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/01/2020
Service Type: Repair
Category: Service
Great help
My ac is working perfect now thank you.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/01/2020 07:13 AM

Thank you for the great comments but anything less than a 5-star rating is a complete fail in Hyundais eyes. Is there any thing we could have done better.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DH
DYLAN HULME
Verified Customer
Krum, TX
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2020
verified customer Verified Customer
Category: Service
I am so sorry
You guys are the Best Period.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/14/2020
Service Type: Maintenance
Category: Service
They took good care of my car.
Thank you for your help
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/14/2020 11:51 AM

What happened Ma'am? I thoght all went well.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
Verified Customer
Spring Branch, TX
2019 Hyundai Veloster
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2019
verified customer Verified Customer
Category: Service
Billy was awesome
Billy was the service adviser and he went above and beyond for me and my car! Everyone was super friendly
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/12/2019
Service Type: Maintenance
Category: Service
Meh
.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 12/12/2019 12:07 PM

Sorry about that let me know what happened? Feel free to reach out to me. I would love to find out what happened

Don Wheeler
Fixed Operation Manager
940-243-6208
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 12/12/2019 12:13 PM

Thank you for your understanding Ma'am

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
Verified Customer
Krum, TX
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2018
verified customer Verified Customer
Category: Service
Thanks Guys
They are the best!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/20/2018
Service Type: Maintenance
Category: Service
Thanks Guys
i will give five stars when they make my payments
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/20/2018 03:15 PM

Sorry cant do that.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
JR
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Jarrod R.
Flower Mound, TX
2014 Hyundai Sonata Hyb
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2018
verified customer Verified Customer
Category: Service
Problems solved
I had some minor issues with the service that was performed on my vehicle, once I notify management the issues were resolved quickly.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/19/2018
Service Type: Maintenance
Category: Service
Not topping off Fluids
The last two times I have the service tech did not top off my fluids, in particular the washer fluid. I know it’s a minor thing but really frustrating to fill it yourself after you have paid to have it done.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/19/2018 10:09 AM

Mr. Rogers,

   First i would like to apologize,  you are 100% correct, it will be addressed immediately. Your next service will be on us, that is unexcetable.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
Verified Customer
Bedford, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Extremely professional, knowledgeable, and friendly staff!
Extremely professional, knowledgeable, and friendly staff!! Always a great experience.
DYLAN H. from Eckert Hyundai responded on 04/06/2022 05:51 AM

Thank you for the 5 star review.  We look forward to seeing you again soon.

Employees worked with
BP
BILLY POPE
Verified Customer
Denton, TX
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent!
Eckert Hyundai have always offered excellent service when purchasing a vehicle with on- going service and maintenance.
DYLAN H. from Eckert Hyundai responded on 03/31/2022 05:50 AM

Thank you for the 5 star review.

Employees worked with
BP
BILLY POPE
MP
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Martha P.
Pilot Point, TX
2012 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
verified customer Verified Customer
10
Category: Service
Service Manager is the best ?????
The situation is solved with the car. The service manager is one of the best customer service people I have seen in the last few years and dealing with situations like this. Dylan is professional, he’s courteous, he listens to the client, there was no doubt in his mind what I was saying was truthful I feel like he needs to be rewarded in someway for raising the bar in a situation like this. Give him an on the spot award, give him a raise, give him a gift card to go out to eat whatever he is an asset to your company and he needs to be rewarded
Employees worked with
BP
BILLY POPE
LM
gravatar
Lori M.
Coppell, TX
2017 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent experience, as always
I appreciate Eckert for taking care of my car’s maintenance. I don’t ever feel swindled or slighted. I asked for a service I thought I needed and was told they would look at my car in the shop, prior to quoting additional services. That is admirable! They have built a brand you can trust. Thank you all!
DYLAN H. from Eckert Hyundai responded on 03/18/2022 06:21 AM

Thank you for the 5 star review, and for the kind words.

Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
TB
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Thomas B.
Corinth, TX
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
service and sales at Eckert Hyundai and Genesis of Denton
they are just very exceptional every time I've been to service there .
DYLAN H. from Eckert Hyundai responded on 03/11/2022 11:31 AM

Thank you for the 5 star review 

Employees worked with
BP
BILLY POPE
RC
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Rogers C.
Denton, TX
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service is Exceptional!
We owned at least 5 Hyundai’s, for the quality and the exceptional service department.
DYLAN H. from Eckert Hyundai responded on 03/09/2022 08:54 AM

Thank you for the 5 star review.

Employees worked with
BP
BILLY POPE
AH
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Alexandria H.
Denton, TX
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service
First time taking my car here, and will be back from now on. Was super easy and decently quick as I needed to wait there.
DYLAN H. from Eckert Hyundai responded on 03/04/2022 06:07 AM

Thank you for the 5 star review.

Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
DS
gravatar
Denise S.
Corinth, TX
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service
I love my Santa Fe Hyundai! Eckert always takes great care of me, from an oil change to a cosmetic repair of a door handle. I appreciate their commitment to excellence.
DYLAN H. from Eckert Hyundai responded on 02/23/2022 06:01 AM

Thank you for the 5 star review.

Employees worked with
BP
BILLY POPE
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