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SureCritic / Hyundai Dealer / Murdock Hyundai Lindon / BENJAMIN J RODGERS
BR

BENJAMIN J RODGERS

Assistant Service Manager
Murdock Hyundai Lindon
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(79 reviews)
72

Reviews of BENJAMIN J RODGERS

Verified Customer
East Carbon, UT
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2021
verified customer Verified Customer
Category: Service
I am happy with the conversation that I had with the service manager
When I was talking to the service manager he took my feelings into consideration and that he was willing to take care of it
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/19/2021
Service Type: Repair
Category: Service
No it dose not make a good place
No
Not Recommended
BENJAMIN J R. from Murdock Hyundai Lindon responded on 05/20/2021 07:00 PM

Thanks for your feedback, we will be reaching out to you shortly.

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
Verified Customer
Cedar Fort, UT
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Amazing employees!
I always receive exceptional customer service from Murdock Hyundai in Lindon! Ben, my service advisor, is a great person and takes really good care of his customers!
Recommended
BRIDGER H. from Murdock Hyundai Lindon responded on 04/17/2021 06:46 AM
Thank you for your great review! 5 star service is our standard practice and we are very glad to hear that we were able to deliver that standard to you. We hope to see you for all your future vehicle needs!

Shawn Miller, Service Manager
Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
SR
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Steven R.
Provo, UT
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
From purchase to service
Bought our car here, service our car here - One of the only dealerships I trust and enjoy working with
Recommended
KARI M. from Murdock Hyundai Lindon responded on 03/30/2021 02:26 PM

Thanks for the awesome review! We are so glad that you trust us for all of your vehicle's needs. We strive to provide a 5 star experience every time you come in. We look forward to working with you in the future!

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
EJ
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Emily J.
UT
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Best Hyundai place!
We love this Hyundai dealership. We get our Santa Fe serviced here. We also bought a Ford Focus here and had great service. I always recommend our friends and family check here if they are in the market for a car!

Nick rose helped us with my husbands car and it was a breeze of an experience.

Ben In the service department was so nice and got us in and out in under and hour.
Recommended
BRIDGER H. from Murdock Hyundai Lindon responded on 03/23/2021 05:26 PM

Thank you so much for your positive review! We are always so happy to hear when you have a good experience. Thank you for choosing Murdock! We look forward to seeing you for all of your servicing and maintenance needs. 

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
KM
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Kolby M.
Pleasant Grove, UT
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Their Customer Service Quality
We have loved every encounter with Murdock Hyundai in Lindon. They are the chick-fil-a of Car Dealerships!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 03/16/2021 06:36 PM

Thank you so much for your positive review! We are always so happy to hear when you have a good experience. Thank you for choosing Murdock! We look forward to seeing you for all of your servicing and maintenance needs. 

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
BT
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Britney T.
American Fork, UT
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service and great repairs!
Ben was fantastic with keeping me abreast of my vehicle’s needs. Will definitely come back.
Recommended
KARI M. from Murdock Hyundai Lindon responded on 03/05/2021 10:14 AM

Thank you so much for your positive review! We are always so happy to hear when you have a good experience. Thank you for choosing Murdock! We look forward to seeing you for all of your servicing and maintenance needs. 

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
Verified Customer
Provo, UT
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quick, efficient, and cheap!
I always come to Murdock. Literally always. I know they’ll be respectful of me, my time, and my concerns. The service advisors are always so kind and personable. I never feel pressured or worried about my car when I work with Murdock
Recommended
KARI M. from Murdock Hyundai Lindon responded on 02/16/2021 02:42 PM

Thank you so much for your positive review! We are always so happy to hear when you have a good experience. Thank you for choosing Murdock! We look forward to seeing you for all of your servicing and maintenance needs. 

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
MK
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Mike K.
Saratoga Springs, UT
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil Change
Took my vehicle in to get its routine oil change, it was quick and painless. My vehicle was done before I knew it, ahead of my quoted time.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 02/08/2021 03:34 PM

Thank you for your great review! 5 star service is our standard practice and we are very glad to hear that we were able to deliver that standard to you. We hope to see you for all your future vehicle needs!

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
KP
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Kathleen P.
Lehi, UT
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Top notch all the way
Every single time I am at Murdock Hyundai in Linden, everyone is extremely friendly-Even those that are not servicing my vehicle! They are a great family owned business!!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 02/06/2021 09:07 AM

Thank you for your great review! 5 star service is our standard practice and we are very glad to hear that we were able to deliver that standard to you. We hope to see you for all your future vehicle needs!

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
JE
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Justine E.
Genola, UT
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
EXCELLENT service and staff!
They went above and beyond and washed my car for me when I didn’t request it! THAT is excellent service and the people are all so nice and professional!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 02/06/2021 09:07 AM

Thank you so much for your positive review! We are always so happy to hear when you have a good experience. Thank you for choosing Murdock! We look forward to seeing you for all of your servicing and maintenance needs. 

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
Verified Customer
Cedar Hills, UT
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Very friendly, helpful staff. They don't pressure you.
Very helpful friendly staff; quick service appts... they don't pressure you, very informative
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 01/02/2021 06:17 AM

Thanks for the awesome review! We are so glad that you trust us for all of your vehicle's needs. We strive to provide a 5 star experience every time you come in. We look forward to working with you in the future!

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
Verified Customer
Orem, UT
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change
Was not pleased with patrons and staff members not wearing face masks.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 12/28/2020 09:18 AM

Dear Valued Guest,
I am very sorry to hear about your last experience with us. Masks are required for both employees and patrons in order to enter the building. I apologize that this standard was not enforced for the duration of your visit. I have let our staff know where we need to make improvements. Thank you for your feedback.

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
GM
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Gary M.
Pleasant Grove, UT
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2020
verified customer Verified Customer
Category: Service
Phone Call From Assistant Manager
I received a phone call from Ben, an assistant manager, regarding my recent visit to Murdock Hyundai of Lindon. I had given a 4-star review because the oil change had taken longer than I was told it would, and I didn't receive any updates until the work was complete. Ben assured me that they would address this in training with their service managers so it wouldn't happen again. I appreciated the follow-up.
Recommended
Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
Verified Customer
Provo, UT
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Wonderful service
Very helpful service and does not hide prices from you (tells you what they would like to do with your car and the pricing before they do anything)
Recommended
SHAUNA D. from Murdock Hyundai Lindon responded on 12/17/2020 08:04 AM

Thanks for the awesome review! We are so glad that you trust us for all of your vehicle's needs. We strive to provide a 5 star experience every time you come in. We look forward to working with you in the future!

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
Verified Customer
Eagle Mountain, UT
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Appointment was easy to schedule and fairly quick
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 11/05/2020 08:19 AM

I'm glad you had a good experience last time you came in! We are always anxious to give you the very best service. Thank you for your feedback, we look forward to serving you again soon!

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
Verified Customer
Herriman, UT
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Helped me out in a pinch
The service department here truly worked hard to help me out getting a quick (unexpected) fix on the spur of a moment in between two meetings that I had to keep. They literally threaded the needle and "made it happen". Give them a try and you won't be disappointed...!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 11/05/2020 08:17 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
GM
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Gary M.
Pleasant Grove, UT
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2020
verified customer Verified Customer
Category: Service
Phone Call From Assistant Manager
I received a phone call from Ben, an assistant manager, regarding my recent visit to Murdock Hyundai of Lindon. I had given a 4-star review because the oil change had taken longer than I was told it would, and I didn't receive any updates until the work was complete. Ben assured me that they would address this in training with their service managers so it wouldn't happen again. I appreciated the follow-up.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/26/2020
Service Type: Maintenance
Category: Service
Murdock Hyundai of Lindon Continues to Impress
I continue to be impressed by Murdock Hyundai of Lindon. They have a very attentive staff and a clean and comfortable facility. I did have a question about an aspect of my service package, so I asked the cashier. She took the time to research my question, and even provided me with additional documentation to make sure that the question/issue would never happen again.
Recommended
SHAUNA D. from Murdock Hyundai Lindon responded on 10/27/2020 07:55 PM

Thank you for taking the time to review our service department. I’m sorry you did not have a terrific 5 Star experience on your recent visit. Please allow one of our service advisors to contact you in the next few days to see what we can do to make things right for you as well as what additional details we can implement in our training to avoid similar issues in the future. We appreciate your business and your honest feedback.

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
BW
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Bob W.
Highland, UT
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quarterly Service Visit
Service writer was very helpful. Answered my questions when I asked for my service history. Not a lot of pressure to up sell, but did make recommendations that I agreed with. Exceeded expectations with estimated time of maintenance completion. While waiting in the customer lobby area, I was offered a complimentary beverage. Do to COVID the self serve snack area was closed.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 10/20/2020 03:23 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
CS
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Cameron S.
Pleasant Grove, UT
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/12/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Recall
I mentioned before in other parts of the survey that I felt rushed and unable to ask questions about my car and possibly fixing certain parts. Thankfully, I was able to ask afterward, but it was not the exceptional experience that everyone is wanting me to have. I also was unable to get responses during the actual service of my car, so I could not ask questions like it is claimed.
Not Recommended
SHAUNA D. from Murdock Hyundai Lindon responded on 10/14/2020 05:55 PM

Cameron,
I apologize for the issues that you experienced on your last visit. Our texting system is something that we have struggled with before and I do appreciate your comments on how we can improve for the future. We are anxious to service your vehicle whether you purchased it with us or not. I hope that you can give us a second chance to prove to you how much your business really means to us. Thank you for your feedback.

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
BB
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Brian B.
Mapleton, UT
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great
Always a great experience working with the service area people. I’m a fairly new owner and so far our experience has been great.
Recommended
SHAUNA D. from Murdock Hyundai Lindon responded on 10/09/2020 07:29 AM

Thank you for your feedback! I'm glad you were happy with your last experience with us. We are always making sure we provide only the best service for every customer that comes in. We look forward to serving you again in the future for all of your car service needs.

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
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