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SureCritic / Hyundai Dealer / St. Charles Hyundai / BRAD THOMASON
BT

BRAD THOMASON

St. Charles Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(485 reviews)
74

Reviews of BRAD THOMASON

ML
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Melvin L.
St. Louis, MO
2021 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/22/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Good
Everything was good
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
LT
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Linda T.
Florissant, MO
2021 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
verified customerVerified Customer
10
Category: Service
Great work
They always get the the work done
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/18/2022
Service Type: Maintenance
10
Category: Service
Great job as always
As always you did a great job
Brad D. from St. Charles Hyundai responded on 01/31/2022 08:07 AM

Thank you for the survey on your recent service, glad we could speak and resolve any issue from your appoitment in the service department. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
Verified Customer
Swansea, IL
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2021
verified customerVerified Customer
Category: Service
Great Team!!!
Great team!
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/14/2021
Service Type: Repair
Category: Service
Great Team!!!
Great team effort on Sat 4/10. There was less staff there for services, but the team did a great job of filling in for the gaps that wasn't there. I commend the 2 Check In & Out staff members (not sure his/her name) & Brad the mechanic who primarily takes care of all my work done on my vehicle. I hope management knows how awesome of a team you have working for you.
Recommended
JOSHUA H. from St. Charles Hyundai responded on 04/14/2021 10:19 AM

Thank you for taking the time on the phone today and understanding that we were short staffed and we are working on that. We look forward to all of your future business with us.  Thank you again for rescoring the survey for me because this is my personal report card.

thanks
Chris Lipe
Service advisor 
(636)278-9139

Employees worked with
CL
CHRISTOPHER LIPE
BT
BRAD THOMASON
Verified Customer
O Fallon, MO
2016 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Adequate
Services requested were performed. Cost of oil change was high. I wouldn’t have it done here without a discount coupon
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 09/01/2020 02:37 PM

Thank you for the completion of the survey.

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
LK
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Liz K.
Saint Peters, MO
2000 Hyundai Tiburon
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/11/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
More than expected
I have an older car, but in good condition, and I had a lot of maintenance work done. To my surprise, the mechanic that worked on my car fixed the radio/cd player without me even mentioning it. In the past, I had asked about it, but was told we don't work on the stereo system. It would skip in and out and between the radio and cd player. I think it may have had a loose connection that this mechanic found and fixed. It was a nice surprise to listen to the radio on my way home. Thank you.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 07/13/2020 09:45 AM

Thank you for the feed back and nice comment. I Appoligize that your recent visit wasn't a 5 star visit. We hope to make you next visit a 5 star visit.  We sincerely appreciate your business.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
BT
BRAD THOMASON
LL
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Linda L.
Athens, IL
2017 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Service
I always receive very good service at St Charles Hyundai.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 10/07/2019 06:11 AM

Thank you for the survey let us know how to earn that fifth star and we hope to see you real soon for your next maintanance appointment!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
Verified Customer
Wentzville, MO
2015 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very nice dealership
Took care of the problem and work with us on warranty
Recommended
Brad D. from St. Charles Hyundai responded on 09/10/2019 05:41 AM

Thank you for the great survey on your recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
HH
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Harold H.
Saint Charles, MO
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/23/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great facility and friendly employees
Great facility and friendly employees
Recommended
Bob R. from St. Charles Hyundai responded on 07/24/2019 05:00 AM

Thank you for your great review !we are also going to resolve the communication concern so you do not wait any longer than needed ,thank you

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
BT
BRAD THOMASON
Verified Customer
Wentzville, MO
2019 Hyundai Veloster
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/14/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly service
Was bad that I had to tell them 3 times about my extra protection plan I bought from them to get it covered. But it all went well and very quickly done.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 06/15/2019 05:41 AM

Thank you for taking the time to review our dealership. We appoligize for the issue on finding your extended protection plan. We hope to make your next visit a five star visit.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
BT
BRAD THOMASON
DN
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Deleep N.
Chesterfield, MO
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Recommend-Good
In over all, it’s good.
But I need to mention a point here..since I had a problem with my trunk ..while I was booking an appointment I had difficulty to choose correct option since it was not clear at all. It would be better if there is any specific options for repairs/ Services.

Thanks
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 11/28/2018 06:51 AM

Thank you for the feedback. We hope to have our online scheduling resolved in the near future


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
BT
BRAD THOMASON
DF
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Darrell F.
O Fallon, MO
2017 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Undercarriage repair
Caught a big rock under the front wheel and blew out a piece of the undercarriage shield. Delay on first trip to get it checked out got me a discount on the part. Nice save by Brad. Part ordered. Didn't get a call that it came in, so after 10 days called and was told part was in. Scheduled install same day and no issues.
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 10/26/2018 02:55 PM

Thanks for the review and look foward to earning a 5 star review on your next visit!

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
JH
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Janell H.
Saint Peters, MO
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Appointment, but my car is dirty!
In for an LOF & Tire Rotate, they waived the tire rotate fee because it went a little over on the promised time (which always makes me on edge like they’re trying to hide something) then they never washed my car. I was shocked.
Recommended
Brad D. from St. Charles Hyundai responded on 10/02/2018 06:29 AM

Thank you for the great survey on your recent service. We do apologize for not washing the vehicle and will be sure to note to wash the vehicle next service! We hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
SB
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Scott B.
Saint Charles, MO
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Ok
Recommended
Brad D. from St. Charles Hyundai responded on 08/16/2018 02:33 PM

Thank you for the survey on your recent service with our dealership. We will be in touch shorty regarding the concerns with the cabin filter and blower motor. Thank you again and we hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
LK
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Liz K.
Saint Peters, MO
2000 Hyundai Tiburon
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
The place had a nice atmosphere. They did what I needed done.
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 07/31/2018 09:02 AM

Thanks for your feedback about the recent service to your Tiburon . We look forward to your next visit so we can make it a 5 star experience.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BT
BRAD THOMASON
Verified Customer
Collierville, TN
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service
good job
Recommended
Brad D. from St. Charles Hyundai responded on 07/03/2018 05:31 AM

Thank you for the very kind review on your recent service with our dealership! We hope to see you soon.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
GS
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George S.
Saint Charles, MO
2018 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
xx
xx
Recommended
KYLE W., Express Service Advisor from St. Charles Hyundai responded on 06/27/2018 12:13 PM

Thank you for the feedback! We do appreciate the good survey. Now with synthetic oil you can only drive up to 7,500 miles per hyundai or there can be potentially warranty coverage issues. which is why there is not a increase in mileage. when using conventional we recommend only going 3,750 miles. We do hope to see you again and earn that 5th star! 

St Chares Hyundai Service,

Kyle Woodworth

Express Service Advisor 
St Charles Hyundai
636-441-4481
Employees worked with
BT
BRAD THOMASON
Verified Customer
Saint Charles, MO
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Survey
X
Recommended
Brad D. from St. Charles Hyundai responded on 03/21/2018 05:05 AM

Thank you for the great survey on your recent service with our dealership. Let us know how we can make your next trip here a five star experience!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
JP
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Judith P.
Saint Peters, MO
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
I got more service than I had asked for and in less time than I expected. Very professional and friendly people.
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 03/15/2018 06:14 AM

Its always our goal to exceed your expectations. Let us know how we can make your next visit a 5 star experience!

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BT
BRAD THOMASON
CP
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Cynthia P.
Dardenne Prairie, MO
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
OK
Nothing special
Not Recommended
Brad D. from St. Charles Hyundai responded on 02/27/2018 05:42 AM

Thank you for the survey on your recent service trip to our dealership. Be sure to let us know how we can make your next trip to our dealership a five star experience! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
EB
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Evelyn B.
Wright City, MO
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Smile
It was great until I went to pay, the first lady who came to the window was rude and never smiled. The lady who finished the transaction was great.
Recommended
Brad D. from St. Charles Hyundai responded on 02/27/2018 05:42 AM

We do apologize for any inconvenience you may have had at our cashier window we will for sure look into correcting the problem for future visits. Thank you for taking the time to fill out the survey on your recent service with our dealership. We hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
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