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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / CHERYL BUCK
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CHERYL BUCK

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(934 reviews)
100

Reviews of CHERYL BUCK

SB
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SPENCER B.
2009 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2013
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hyundai of St. Augustine
Friendliness, cleanliness, courtesy, expertise
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/23/2013 01:30 PM

Thank you for the kind words. We appreciate you taking the time to let us know how we are doing and we sincerely appreciate your loyalty to Hyundai of St Augustine.

 

Sincerely,

Joe King

Employees worked with
CB
CHERYL BUCK
LH
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LISA H.
St. Augustine, FL
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent service department.
I took my car into dealership for a few recall items to be taken care of. The service department is outstanding . Knowledgable and friendly staff. !!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/15/2013 08:38 AM

Lisa Hartley,

 Thank you for the kind words and for visiting our dealership. Welcome to our Hyundai of St Augustine Family.

Sincerely,
Joe King
Service Director

Employees worked with
CB
CHERYL BUCK
MG
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MOLLY G.
St. Augustine, FL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
Everyone is helpful and knowledgeable.
Great place to go for quality workmanship and reliability.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/11/2013 08:11 AM

Thank you for the kind words. We sincerely appreciate you and your loyalty. As always, it was a pleasure to see you. If I may ever be of assistance, please feel free to contact me.

Best Regards,
Joe King
Service Director
Hyundai of St Augustine

Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
EC
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EUGENE C.
Jacksonville, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
Actually listened and addressed my concerns.
There are 3 dealers in the Jax area. Orange Park failed to properly install a software update that required having my new car towed twice. Key Hyundai ignored my insistance that there was a suspension or steering issue that caused my tires to wear excessively at 26000 miles. The Tire Kingdom mechanic told me what was wrong and St. Augustine Hyundai fixed it for me. They ordered the part i needed after I described the problem over the phone. The part was in the morning after I dropped off my car and ready the same day.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/02/2013 02:36 PM

Mr. Clifford,

 Thank you for the kind words and we are always happy to help. I am glad we were able to get your vehicle corrected for you.

Best Regards,
Joe King
Service Director
Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
WF
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WILLIAM F.
St. Augustine, FL
2013 Hyundai Veloster
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/01/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
Following instructions
The reason I only gave three stars is due to the inability to follow instructions. The quality of work and professionalism of the service adviser is great. I just asked for the windows to be not rolled down due to the windows being tinted the day before. The first thing the maintenance personnel did was roll the windows down. All other visits have been great work, very professional and time efficient. It just so happens that this time, that wasn't the case.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/02/2013 05:48 AM

Thank you for your candid feedback. I am terribly sorry to hear about the communication breakdown between the advisor and technician. Thank you for bringing this to my attention, I shall make sure to discuss this with our team. If I may ever be of assistance to you, please don't hesitate to ask.

 

Best Regards,

Joe King

Service Director

Hyundai of St Augustine

Employees worked with
CB
CHERYL BUCK
FD
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FRANCES D.
St. Augustine, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2013
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Outstanding customer service!
Wonderful experience! Great place to purchase a car!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/27/2013 07:00 AM

I am glad to hear you had a wonderful experience. Thank you for the praise and your loyalty to Hyundai of St Augustine.

 

Best Regards,

Joe King

Service Director

Employees worked with
CB
CHERYL BUCK
SD
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SERGIO D.
Palm Coast, FL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
The people
Again the people make it
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/16/2013 07:00 AM

Thank you for the kind words and loyalty to our
dealership. Our staff takes alot of pride in our company motto "Excellent Service from Excellent People".

Best Regards,
Joe King
Service Director

Employees worked with
CB
CHERYL BUCK
KD
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KENNETH D.
Palm Coast, FL
2009 Hyundai Azera
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/03/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
Service Dept Worst Ever Experienced
Last 5 (FIVE) service/repair visits to this dealership the problem was not fixed correctly the 1st time and/or exacerbated by what they did. I will never return there.
Not Recommended
ANDREW M D. from Hyundai of St. Augustine responded on 09/03/2013 08:53 AM

Mr. Difiore,  

Our sincere apologies and we appreciate you bringing this to our attention.   Your experience is uncharacteristic of the work performed by our technicians, and we apologize that mistakes were made on your vehicle. 

We recognize that we are not perfect, and it is only through candid feedback like yours that you have provided that we may use this information to improve our organization.

Best Regrds,
Andrew DiFeo  (C/O Joe King, Service Director)
Owner/GM
Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
AO
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ANNETTE O.
St. Augustine, FL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2013
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil Change Completed At Appointment Time
Immediately upon arrival at my appointment time, the service staff quickly conducted a walk-around inspection and moved my car to the maintenance area for the oil change and routine inspection. Shortly, my car was returned to me washed and ready to go.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/03/2013 05:51 AM

Thank you for the kind words. We are always looking for ways to improve and our new Car Care Express Services has been a wonderful improvement. Thank you for your continued loyalty.

Employees worked with
CB
CHERYL BUCK
RM
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RAYMOND M.
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
attentativeness
Great service and atitude.
Recommended
ANDREW M D. from Hyundai of St. Augustine responded on 07/24/2013 06:58 PM
Thank you for the kind words and candid feedback. We sincerely appreciate your loyalty to Hyundai of St. Augustine. Best Regards, Andrew DiFeo, Owner/GM
Employees worked with
CB
CHERYL BUCK
RA
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RICHARD A.
Flagler Beach, FL
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
Value and Service
We traveled further than a more local Hyundai dealer to purchase our Tucson at Hyundai of St. Augustine. The reason was value. We have had our 1st 2 service appointments and were very satisfied. I felt that the service rep went over and above on our most recent visit.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/17/2013 05:12 AM
Mr. Augustus, Thank you for the kind words and loyalty to our dealership. We take alot of pride in exceeding our guests expectations. Best Regards, Joe King Hyundai of St Augustine Service Director
Employees worked with
CB
CHERYL BUCK
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