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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / CHERYL BUCK
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CHERYL BUCK

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(934 reviews)
100

Reviews of CHERYL BUCK

KM
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KELLY M.
Palm Coast, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent Dealership
Great service - fantastic waiting area - Excellent service reps!! I love going for my oil change always a pleasurable experience!!!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/15/2014 06:11 AM

Hi Kelly,

 

 Thank for the kind words and loyalty to Hyundai of St.Augustine.


We love having you come in as well.

 

Sincerely,

Service Team

Hyundai of St.Augustine

 

Employees worked with
CB
CHERYL BUCK
PF
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PAMELA F.
St. Augustine, FL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Hyundai of St Augustine
A great experience. From purchasing my Sonata to the service department, I have never been so well taken care of. Love my Sonata and all the staff. I usually find car dealerships very intimidating but this was a totally different experience for me.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/15/2014 06:09 AM

Hello Pamela,

 Welcome to our Hyundai of St. Augustine family. Thank you for the kind words and loyalty to our dealership.

Sincerely,
Service Team
Hyundai of St.Augustine

Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
SH
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STACEY H.
Saint Johns, FL
2011 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2014
verified customer Verified Customer
Category: Service
I want to send out a thank you to Joe King
Joe King, took the time to fix a problem. He believes that the company's reputation is important and he doesn't want to blemish it. My two children and I are Hyundai owners and our experience with this company has been great. It was a pleasure meeting you Mr. King and thank you so much for taking care of the problem.
Recommended
Employees worked with
CB
CHERYL BUCK
SH
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STACEY H.
Saint Johns, FL
2011 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2014
verified customer Verified Customer
Category: Service
I want to send out a thank you to Joe King
Joe King, took the time to fix a problem. He believes that the company's reputation is important and he doesn't want to blemish it. My two children and I are Hyundai owners and our experience with this company has been great. It was a pleasure meeting you Mr. King and thank you so much for taking care of the problem.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/10/2014
Service Type: Repair
Category: Service
Broke my steering wheel
I took my car in for repair of my steering wheel and now the horn doesn't work, they want to charge me for the damage they caused.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/10/2014 01:30 PM

Stacey,

 It was a pleasure meeting you. Thank you for allowing us to get your horn corrected. Please don't hesitate to contact me if you need anything or stop by to say hello on your next visit.

Best Regards,
Joe King
Service Director
Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
FT
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FLORA T.
2012 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/09/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly, helpful
Only problem I encountered was when I climbed into my freshly vacuumed and clean car, the steering wheel was jammed. The associate said that it is possible that someone grabbed the steering wheel when getting out of the driver's seat. She unblocked it, explaining what had happened.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/10/2014 05:45 AM

Flora,

 Thank you and yes, the steering locks are a burden at times. Please let me know how we can get to 5 stars on your next visit.

Sincerely,
Joe King
Service Director
Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
AC
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ALBERT C.
Palm Coast, FL
2013 Hyundai Elantra GT
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/02/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Service has failed me 3 time here
Sales if fine service is another story.
I don't know if I would recommend or not.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/03/2014 05:56 AM

Mr. Cordwell,

 

 Our sincere apologies for the amount of extra time it took on your repairs. Thank you for your feedback as it is the only way we can correct our processes. Please let me know if you would like to take me up on my offer.

Sincerely,
Joe King
Service Director
Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
PK
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PAUL K.
Palm Coast, FL
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service, at a fair price!
They do a great job, keep you informed, are polite and helpful and fair in their business dealings! The work has always been done right the first time!
Recommended
ANDREW M D. from Hyundai of St. Augustine responded on 08/09/2014 06:07 AM

Thank you for the kind words and candid feedback. We sincerely appreciate your loyalty to Hyundai of St. Augustine.

Best Regards,
Andrew DiFeo
Owner/GM
Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
LS
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LYNETTE S.
St. Augustine, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Efficient, Clean, & Friendly
Great people; they work quickly and are very friendly. They do a great job on my car, as well.
Recommended
ANDREW M D. from Hyundai of St. Augustine responded on 08/09/2014 06:07 AM

Thank you for the kind words and candid feedback.  We sincerely appreciate your loyalty to Hyundai of St. Augustine.

Best Regards,
Andrew DiFeo
Owner/GM
Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
PF
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PATRICIA F.
Jacksonville, FL
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
warranty repair
Cheryl got my car in the next day
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/03/2014 06:20 AM

Thank you for your kind words and loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
SH
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SCOTT H.
Orange Park, FL
2010 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recent service visit
I go way out of my way (close to an hour) to take my car to Hyundai of St Augustine (which is also where i purchased the vehicle from) just because they are always very helpful, friendly and accommodating.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/23/2014 05:11 AM

Thank you for the kind words and we appreciate your loyalty to Hyundai of St. Augustine. Our Service team enjoys hearing how they are doing.

Sincerely,
Service Team
Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
JK
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JOSEPH K.
St. Augustine, FL
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
service dept
excellent service and friendly professional staff
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/10/2014 05:01 AM

We thank you for the kind words and loyalty to Hyundai of St. Augustine. Our team enjoys the praise and strives to make sure your service experience is top notch.

Sincerely,
Service Team
Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
HC
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HOLLY C.
Palatka, FL
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
paying attention to detail
Great job!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/03/2014 05:01 AM

Thank you for your kind words and loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
TT
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TRAVIS T.
St. Augustine, FL
2008 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
THE BEST THERE IS, PERIOD!
Fast, courteous, even showing me service (cabin filter) that did not need replacing. Car dealers just don't do that...except St. Augustine Hyundai. Joe King, Sheryl, Debbie and all the mechanics are top flight. I just did their survey and my only lament was not being able to give them 11's. It's just above and beyond service.
And yes, I'm buying another Hyundai. Car is great, but the service is even better.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/30/2014 06:06 AM

Our service team appreciates the kind words and candid feedback. It is truely a pleasure having you in our Hyundai of St. Augustine family.

Sincerely,
Service Team
Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
BJ
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BEATRICE J.
Jacksonville Beach, FL
2013 Hyundai Elantra GT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service visit
We arrived timely for visit - Service took only
about 30 minutes. In the interval, we looked
at mid-size and took a trial ride.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/30/2014 06:02 AM

We thank you for the kind words and loyalty to Hyundai of St. Augustine.

 

Sincerely,

Service Team

Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
LS
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LLOYD S.
Orange Park, FL
2013 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/16/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
scheduling an appointment
I went on line to schedule routine maintenance on my 2013 Santa Fe. I was surprised when I received an email stating they couldn't give me a quote on a new vehicle without knowing the make and model of my vehicle. Confused I tried calling them on the phone (twice) to make the appointment and and twice I was connected to new sales. Finally after contacting them online again I live chated with Becca and got an appointment and confirmed the work I needed done. The sales dept was great when we bought the vehicle, but the service dept needs some work.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/16/2014 09:21 AM

Thank you for the candid feedback. I apologize for the on line chat and scheduler trouble and appreciate you bringing this to my attention so I may get it corrected.

Sincerely,
Joe King
Service Director
Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
JC
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JOHN C.
Ponte Vedra Beach, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Comeback.
Something was wrong with my appointment. I was scheduled before service opened. They recovered nicely but they did not wash the car. I guess system was down??? They offered for me to come back, which was customer friendly, but I live 30 miles away. Too far for a car wash only.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/16/2014 06:05 AM

Thank you for the kind words and candid feedback. We are terribly sorry for the inconvenience of not being able to wash your vehicle at the time of your visit.

Sincerely,
Service Team
Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
PH
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PATRICK H.
St. Augustine, FL
2014 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Best Service Department in Town
Friendly and courteous service from making the appointment to picking up your car. Review the charges thoroughly and explain in detail what service was performed.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/11/2014 06:20 AM

Thank you for the kind words and loyalty to Hyundai of St. Augustine. Our service team appreciates reading how they are doing.

Sincerely,
Service Team
Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
DH
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DAVID H.
Ponte Vedra Beach, FL
2010 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast
Very fast service for oil change, tire rotation & car wash. Under 1 hour.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/10/2014 05:06 AM

Thank you for your kind words and we appreciate your loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
JJ
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JOSEPH J.
St. Augustine, FL
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
As good as it gets
This dealership is top notch for both service and sales. It's the best I've experienced in the whole area.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/04/2014 06:42 AM

Mr, Johnson,

 Thank you for your kind words and loyalty to Hyundai of St Augustine. Our staff appreciates the feedback.

Sincerley,
Service and Sales
Hyundai of St Augustine

Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
JO
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JESUS O.
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Customer Sevice from the Service Team
As always, the service team at Hyundai of St. Augustine came thru for me and my family. AGAIN! Thank You !!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/22/2014 04:48 AM

Thank you for the kind words and we appreciate your loyalty to Hyundai of St Augustine.

Sincerely,
Hyundai of St Augustine
Service Team

Employees worked with
CB
CHERYL BUCK
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