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SureCritic / Hyundai Dealer / Murdock Hyundai Lindon / CAEL CALDWELL
CC

CAEL CALDWELL

Assistant Service Manager
Murdock Hyundai Lindon
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(350 reviews)
79

Reviews of CAEL CALDWELL

Verified Customer
Pleasant Grove, UT
2015 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Good. On time
Ready when expected
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 08/21/2018 10:32 AM

Thanks for the 5 star review! We really appreciate your feedback. We are so happy to hear that you were pleased with your service, and that your car was finished in a timely manner. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Provo, UT
2016 Hyundai Santa Fe
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/20/2018
verified customerVerified Customer
Category: Service
Thanks for getting back
I appreciate the response and I hope things will improve. Overall I like the dealership. I would still like to see reservations available through Blue Link as this could speed things up. Thanks guys!
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/20/2018
Service Type: Maintenance
Category: Service
Could be better
They need to bring back reservations for oil changes. Oil changes take 1-2 hours or more. They should ask if you want a car wash. They do a bad job and often mess up my already clean car. It also adds to the time you wait.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 08/20/2018 12:28 PM

Thank you for taking the time to leave us with your review! We really appreciate it. We are sorry to hear that you received a poor car wash and that your oil change took longer then expected. We understand how frustrating that can be. We will address those issues in future training and we look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
TB
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Todd B.
Pleasant Grove, UT
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Servie
The Murdock family is top notch in everything they do.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 08/17/2018 12:02 PM

Todd,
Thank you so much for responding to this survey! We're happy to hear that you hold Murdock to a high standard! We're excited to see you back here when the time comes!

-Shawn Miller

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
LH
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Lynn H.
Lehi, UT
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Wait time is sometimes a little long.
Wait for service does take some time but it is always worth the trip. Great ppl that work there and friendly! They wash my car, fix my car, updating me on my car, just a great place to get service!! Luke is awesome! Super nice! I can see him being manager one day.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 08/17/2018 12:13 PM

Lynn,
Thank you so much for responding to this survey! We're so happy to hear that our services and our staff helped you have an enjoyable experience! We're excited to see you back here when the time comes.

-Shawn Milller

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
JB
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Jeff B.
Cedar Hills, UT
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great!
My family has an Elantra and a Santa Fe and we would service them anywhere else! Honest, fair and always pleasant!
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 08/14/2018 12:55 PM

Thanks for taking the time to leave us with your response. We really appreciate it. We are happy to hear that you were pleased with your service. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
LW
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Linda W.
Payson, UT
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2018
verified customerVerified Customer
Category: Service
Good Service
THe oil change and tire rotation was fine.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/13/2018
Service Type: Maintenance
Category: Service
Sevice very good?car wash very Poor
Tire rotation and oil change were good. My car still had bugs and dirt after the car wash.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 08/13/2018 01:45 PM

Hello Linda, I want to thank you first for your business and for responding, I apologize for any frustration we have caused from our auto car wash. I would like to talk to you about the car wash if that would be ok with you. Again thank you for being our guest. Please respond with  a number that I may contact you or you could contact me at 801-361-5795. Thank you

Shawn Miller
Parts and Service Director

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Payson, UT
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great job!
My experience was great and timely as always!!
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 08/07/2018 10:31 AM

Thanks for the 5 star review. We really appreciate it! We are so happy to hear that you were pleased with your service. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

SHAWN M. from Murdock Hyundai Lindon responded on 08/08/2018 11:46 AM

Thank you for taking the time to leave us with your review. We really appreciate it. We are so happy to hear that you were pleased with your service. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Springville, UT
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
In and out fast
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 08/06/2018 03:38 PM

Thanks for the 5 star review! We really appreciate it. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
UT
2017 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil cap not replaced after oil change
This led to needing two follow-up visits to clean the oil off the engine, engine compartment, and undercarriage (splash guard). After the first follow-up visit, there was still oil pooled on the undercarriage. Only some areas of the engine were wiped clean, but many areas in the engine compartment still had oil spots and oil/dust that were not wiped clean. Even after the second visit, which finally resulted in a clean undercarriage, there was still oil on the car hood and several other areas that I wiped off in front of service personnel. Definitely was not a good experience and the recovery execution was poor.
Not Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 08/06/2018 01:21 PM

Thank you for taking the time to leave us with your review! We really appreciate it. We are sorry to hear that your oil spots were not taken care of and that it was such a hassle to get them taken care of correctly. We understand how frustrating that can be. We will definitely address those issues in future training and be sure to be better in the future. Again, we're so sorry for any inconvenience we may have caused you. We hope to see you again!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
LB
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Linda B.
Spanish Fork, UT
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
I took my car in for an oil change and found that I had a couple of recalls that needed to be fixed. In addition, the service agent checked the air filters and we discovered that they also needed to be replaced. I appreciated the attention to detail given by the service agent.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 08/03/2018 11:28 AM

Thanks for the amazing review. We really appreciate it. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
JT
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John T.
American Fork, UT
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always Great Service
Even when they have to give you bad news, they always have solution.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 08/03/2018 10:49 AM

Thank you for taking the time to leave us with your review. We really appreciate it. We are happy to hear that you were pleased with your service here. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager) 

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Provo, UT
2015 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great company, service needs improvement
Lots of room for improvement. Time took twice as long as quoted. I responded to their text saying to respond if anything is needed, I asked for a car wash. It was never acknowledged and the car was not washed. The service writer never delivered my car, or told me where to find it. He had the receptionist hand me the keys and paper. Very disappointing. I love Murdock Hyundai, their sales are great, their staff is wonderful. Their service department has really let me down the last few times, which is disappointing because I love the company.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 08/03/2018 10:28 AM

Thank you for taking the time to leave us with your review. We really appreciate it. We are sorry to hear that you were dissapointed with your service. We will address those issues in our future training and we hope to see you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Provo, UT
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Service was good and prompt.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 08/03/2018 10:47 AM

Thanks for the 5 star review! We really appreciate it. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
BA
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Bobbie A.
Provo, UT
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service
Also very friendly people
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 07/30/2018 11:52 AM

Thanks for the 5 star review! We really appreciate it. We are happy to hear that you were pleased with your service. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
DD
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Douglas D.
Mona, UT
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil Change and car wash
always a pleasure to work with Murdock Hyundai
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 07/30/2018 11:50 AM

Thank you for taking the time to leave us with a response. We really appreciate it. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
KO
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Keara O.
Pleasant Grove, UT
2013 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very Honest
The service center was honest and fair, I’m glad I went here.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 07/27/2018 09:48 AM

Thank you for taking the time to leave us with a review. We really appreciate it. We are happy to hear that you were pleased with your service. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
DB
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Duane B.
Orem, UT
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They are quick and very helpful.
I’ve referred many people to Murdock.
They are always friendly and helpful.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 07/24/2018 03:15 PM

Thanks for the 5 star review. We really appreciate it. We look forward to seeing you again.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Orem, UT
2016 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Worst Hyundai service center ever
They didn't do the list of things I asked them to, they were trying to charge $750 in labor costs for 30 minutes of work, and they kept my car for an entire day without notifying me of what was wrong so I was out a vehicle for a full day for no reason. The last time I brought my car was for a tire replacement and they took over 90 minutes to get this done. 90 minutes to change one tire.
Not Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 07/27/2018 09:32 AM

Thank you for taking the time to leave us with your response. We really appreciate it. We are sorry to hear that your service was not completed in a timely manner and that you felt the service was so overpriced. We understand how frustrating that is. We will look into the situation and definitely address it in future training. Again, we apologize for any inconvenience we may have caused you. We hope to see you again in the future!

-Shawn Miller (Service Manager) 

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
JP
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James P.
Pleasant Grove, UT
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Murdock Hyundai of Lindon is awesome!
Service is always done in a timely manner!
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 07/23/2018 02:15 PM

Thank you so much for the incredible review! We are so happy to hear that you were pleased with your review. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
UT
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesoe
It was nice. There was tv and all the pop you can drink and popcorn. It was a better experience than past experiences. Although I waited 3 hours, but I did have few things done, it didn’t ruin my experience.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 07/23/2018 12:31 PM

Thank you for taking the time to leave us with your response! We really appreciate it. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
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