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SureCritic / Hyundai Dealer / Murdock Hyundai Lindon / CAEL CALDWELL
CC

CAEL CALDWELL

Assistant Service Manager
Murdock Hyundai Lindon
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(350 reviews)
79

Reviews of CAEL CALDWELL

SA
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Shyam A.
Saratoga Springs, UT
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service is good
Your sales people need some more training. I bought my car in 2017 and then brought my daughter in 2018 to buy a car. I was told that I could sign up for “ friends” and my and I would get $200. However I was also told that I could do it in a few days and we would still get the $200.. well the Hyundai refused to pay saying that we should have signed up before my daughter bought a car. Well , we did have 3+ hours while we were negotiating and could have done it right then. So I am out of $200 and your company will not compensate me. Your fault yet. Hope you can see why I an upset. As far recommendation, I would say yes because of your service so far
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 05/07/2018 08:48 AM

We are sorry to hear about your experience with our sales department. We understand how frustrating that would be. We will address this issue in future training and be sure it doesn't happen in the future. We apologize for any inconvenience we may have caused you. We hope to see you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
PB
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Pauline B.
Orem, UT
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly service
They remember me and treat me like a friend.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 05/04/2018 10:27 AM

Thanks for taking the time to leave us with your review! We really appreciate it. We look forward to seeing you again in the future. 

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
MS
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Marlin S.
Lindon, UT
2014 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/27/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Invoice Pricing for service is Confusing and all over the place
I was talked into doing Fuel Injection and Throttle Body Service for 30,000 miles. While the service was completed, the price was confusing. Refer to invoice 6219364/1. The cost was more than quoted and the invoice pricing is all over the place. None of it makes any sense. For a $160 service I was charged $207.50 with a coupon bringing the price back down to $174.17. The invoice 1st page Quoted $160. The second page quoted $ a total of $110.33 for Labor and $73.00 for parts. I would suggest from now on giving the quote in writing before service is rendered.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 04/27/2018 02:41 PM

Thank you for taking the time to leave us with your review! We really appreciate it. We are sorry to hear that your billing wasn't what you expected it to be. If you would leave your number below we'd be happy to give you a call back and discuss your concerns. We hope to see you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Santaquin, UT
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
NA
NA
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 04/27/2018 09:32 AM

Thanks for taking the time to leave us with your review! We really appreciate it. We'd love to know what we could do to be deserving of a 5 star review. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
KO
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Karen O.
Springville, UT
2017 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Long wait
Need to let people know how long it will be
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 04/26/2018 01:41 PM

We are sorry for the long wait time you had to suffer through. We agree communication is key. I will be going over this with my servce writers and hope to get this problem under control.

Thank you

Shawn Miller
Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
American Fork, UT
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great overall
Overall great experience but they were paid to fix a brake light and by the time I got home and was able to look at it it was not working.
Not Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 04/26/2018 01:43 PM

We are sorry for the incovience. We hope there is a not a bigger issue and that is why your light keeps buring out. We will have someone give you a call today so we can get this figured out for you.

Thanks

Shawn Miller
Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
JT
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John T.
American Fork, UT
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
RIght Service, Right Attitude, every time.
I know when I take my car into Murdock Hyundai Lindon everything is going to be taken care of. They have always treated me right and I can't imagine going anywhere else.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 04/24/2018 01:57 PM

Thank you for the awesome review! We really appreciate it. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
JM
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John M.
Orem, UT
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Cael was excellent
Cael was excellent
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 04/23/2018 02:59 PM

Thanks for the 5 star review! We really appreciate it. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Orem, UT
2018 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car service
I love my lifetime service I will get through Murdoch Hyundai!!!
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 04/23/2018 02:46 PM

Thank you for taking the time to leave us with your review! We really appreciate it. We are sorry to hear that there was a communication error. We will address that and be better in the future! We hope to see you again.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
PN
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Peggy N.
American Fork, UT
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly,service is good
My concerns were - The main reason I Took my car in, did noT geT Taken care of . When I Try To sTarT my car , iT has an odd sound . IT does noT sTarT and Then Try again and iT finally STarTs. (SomeTimes finally sTarTing The 3rd Time ) IT is noT always hard To STarT buT , IT is geTTing worse . IT sounds like The sTarTer To me buT , your mechanic Though iT mighT be The baTTery. EiTher way , I wish They had fixed iT.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 04/17/2018 11:25 AM

Thank you for taking the time to leave us with your review! We really appreciate it. We are sorry to hear that your starter problem was not fixed. If you would like to leave your number below, your service advisor will be in contact with you and try to get to the bottom of the issue. Again we apologize for any inconvenience we may have caused you.

-Shawn Miller (Service Advisor)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
American Fork, UT
2016 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
Customer Service is always fantastic when I am at Murdock Hyundai, this time I was disappointed that it took 2 1/2 hours for a simple oil change and tire rotation.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 04/13/2018 10:31 AM

Thank you for taking the time to leave us with your review! We really appreciate it. We are sorry to hear that things were not finished in a timely manner. We will address that issue and be sure to be better for next time. We hope to see you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
RI
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Ruth I.
Orem, UT
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service!
Murdock always does a great job. The service is quick and they are always great to work with.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 04/13/2018 10:36 AM

Thanks for the awesome review! We really appreciate it. We hope to see you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
RH
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Robert H.
Orem, UT
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
I am always treated with dignity and respect by the people in the Murdock Hyundai service department evenwhen going in for prepaid oil changes,
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 04/09/2018 08:49 AM

Thank you for the awesome review! We really appreciate it and are happy to hear that you were pleased with your service. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
DH
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Dennis H.
Springville, UT
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and informative service reps.
The finished my car repairs in a timely manner.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 04/03/2018 10:20 AM

Thanks for the awesome review! We really appreciate it. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
SP
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Saulo P.
Orem, UT
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Friendly and quick.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 03/26/2018 10:20 AM

Thanks so much for the awesome review! We really appreciate it. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
DW
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Dennis W.
Lehi, UT
2015 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Shawn Miller and his service assistants always do a great job. Always friendly and helpful. Keep up the good work!
Whenever I bring my car in for servicing or to just get a car wash, I am greeted by friendly workers that seem to be happy and enjoying their work. I wish all businesses treated their customers in such a manner.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 03/26/2018 08:48 AM

Thank you for the awesome review! We are happy to hear about your positive experience at Murdock Hyundai in Lindon! We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
JJ
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Jack J.
Riverton, UT
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Management does their best for good service.
The mechanic that changed my oil forgot to tighten the oil plug. I found the problem two days later and took the car back. They replaced the missing oil and corrected the error. Management apologized, and told me they would be more careful in the future.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 03/26/2018 08:38 AM

Thank you for taking the time to leave us with a review! We really appreciate it. Again, we apologize for the oil leak. We assure you to be more careful in the future. We hope to see you again.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
ER
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Earl R.
Pleasant Grove, UT
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service Area
Service Department is as good as anyone could expect it to be Feel very comfortable bringing my car in for Service.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 03/23/2018 02:51 PM

Thank you so much for the 5 star review! We appreciate it so much. We look forward to you in again.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
CJ
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Connie J.
Provo, UT
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Lube and oil change
Everyone was not only Efficient and professional, but very kind.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 03/23/2018 02:54 PM

Thanks for the awesome review! We really appreciate it. We are so happy to hear that you were pleased with you experience here. We look forward to seeing you in again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
LT
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Lorraine T.
Orem, UT
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Safety Features Reset
My 2018 Sonata was not giving signals for approaching vehicles or persons when backing up. Also, the Land Keep Assist system was OFF. I and my husband both tried to reset the systems, but could not. I drove it to Murdock Hyundai for service. Because I didn't want to stay at the dealership while the car was being serviced, I asked to be driven home. Surprisingly, I was taken home by a very nice Uber driver, who had a new Sonata, which he bought at Murdock. My car's safety features, which were not working properly reset and returned to me in a few hours. The car had also been given an all around inspection and a car wash. Great Service.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 03/23/2018 02:29 PM

Thank you for the review! We really appreciate it. We are happy to hear that you were pleased with your service. We hope to see you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
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