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SureCritic / Hyundai Dealer / Murdock Hyundai Lindon / CAEL CALDWELL
CC

CAEL CALDWELL

Assistant Service Manager
Murdock Hyundai Lindon
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(350 reviews)
79

Reviews of CAEL CALDWELL

PN
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Peggy N.
American Fork, UT
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly,service is good
My concerns were - The main reason I Took my car in, did noT geT Taken care of . When I Try To sTarT my car , iT has an odd sound . IT does noT sTarT and Then Try again and iT finally STarTs. (SomeTimes finally sTarTing The 3rd Time ) IT is noT always hard To STarT buT , IT is geTTing worse . IT sounds like The sTarTer To me buT , your mechanic Though iT mighT be The baTTery. EiTher way , I wish They had fixed iT.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 04/17/2018 11:25 AM

Thank you for taking the time to leave us with your review! We really appreciate it. We are sorry to hear that your starter problem was not fixed. If you would like to leave your number below, your service advisor will be in contact with you and try to get to the bottom of the issue. Again we apologize for any inconvenience we may have caused you.

-Shawn Miller (Service Advisor)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
American Fork, UT
2016 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
Customer Service is always fantastic when I am at Murdock Hyundai, this time I was disappointed that it took 2 1/2 hours for a simple oil change and tire rotation.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 04/13/2018 10:31 AM

Thank you for taking the time to leave us with your review! We really appreciate it. We are sorry to hear that things were not finished in a timely manner. We will address that issue and be sure to be better for next time. We hope to see you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
RI
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Ruth I.
Orem, UT
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service!
Murdock always does a great job. The service is quick and they are always great to work with.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 04/13/2018 10:36 AM

Thanks for the awesome review! We really appreciate it. We hope to see you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
RH
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Robert H.
Orem, UT
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
I am always treated with dignity and respect by the people in the Murdock Hyundai service department evenwhen going in for prepaid oil changes,
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 04/09/2018 08:49 AM

Thank you for the awesome review! We really appreciate it and are happy to hear that you were pleased with your service. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
DH
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Dennis H.
Springville, UT
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and informative service reps.
The finished my car repairs in a timely manner.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 04/03/2018 10:20 AM

Thanks for the awesome review! We really appreciate it. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
SP
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Saulo P.
Orem, UT
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Friendly and quick.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 03/26/2018 10:20 AM

Thanks so much for the awesome review! We really appreciate it. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
DW
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Dennis W.
Lehi, UT
2015 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Shawn Miller and his service assistants always do a great job. Always friendly and helpful. Keep up the good work!
Whenever I bring my car in for servicing or to just get a car wash, I am greeted by friendly workers that seem to be happy and enjoying their work. I wish all businesses treated their customers in such a manner.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 03/26/2018 08:48 AM

Thank you for the awesome review! We are happy to hear about your positive experience at Murdock Hyundai in Lindon! We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
JJ
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Jack J.
Riverton, UT
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Management does their best for good service.
The mechanic that changed my oil forgot to tighten the oil plug. I found the problem two days later and took the car back. They replaced the missing oil and corrected the error. Management apologized, and told me they would be more careful in the future.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 03/26/2018 08:38 AM

Thank you for taking the time to leave us with a review! We really appreciate it. Again, we apologize for the oil leak. We assure you to be more careful in the future. We hope to see you again.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
ER
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Earl R.
Pleasant Grove, UT
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service Area
Service Department is as good as anyone could expect it to be Feel very comfortable bringing my car in for Service.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 03/23/2018 02:51 PM

Thank you so much for the 5 star review! We appreciate it so much. We look forward to you in again.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
CJ
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Connie J.
Provo, UT
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Lube and oil change
Everyone was not only Efficient and professional, but very kind.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 03/23/2018 02:54 PM

Thanks for the awesome review! We really appreciate it. We are so happy to hear that you were pleased with you experience here. We look forward to seeing you in again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
LT
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Lorraine T.
Orem, UT
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Safety Features Reset
My 2018 Sonata was not giving signals for approaching vehicles or persons when backing up. Also, the Land Keep Assist system was OFF. I and my husband both tried to reset the systems, but could not. I drove it to Murdock Hyundai for service. Because I didn't want to stay at the dealership while the car was being serviced, I asked to be driven home. Surprisingly, I was taken home by a very nice Uber driver, who had a new Sonata, which he bought at Murdock. My car's safety features, which were not working properly reset and returned to me in a few hours. The car had also been given an all around inspection and a car wash. Great Service.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 03/23/2018 02:29 PM

Thank you for the review! We really appreciate it. We are happy to hear that you were pleased with your service. We hope to see you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
GH
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Gary H.
Pleasant Grove, UT
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Sales and services are outstanding
Great, knowledgeable, caring employees that go the extra miles to see we are satisfied. We thoroughly enjoyed our 2013 Santa Fe and upgraded to the 2015 Santa Fe with all the bells and whistles. We like that one so well we bought a 2015 Elantra GT last week. Love the refreshments while we wait for servicing. Thanks for all you dod to make our association worry free. NO REGRETS!!!
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 03/23/2018 09:45 AM

Thanks for the awesome review! I really appreciate it. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
LH
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Lisa H.
Orem, UT
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Murdock Hyundai and Simplify
I needed my emissions and registration renewed. I didn’t need to schedule and I drove in and told them my needs and they took my vin number and did my inspection and emissions and registration for me. It was en easy experience and they have a Coke Freestyle Machine so I had my favorite drink while I waited in a clean waiting area.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 03/23/2018 09:01 AM

Thanks for the awesome review! We really appreciate it. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
MM
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Monica M.
Santaquin, UT
2014 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Murdock Hyundai is great!
Been going to Murdock Hyundai Lindon for almost 3 years now. Good service
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 03/16/2018 01:19 PM

Thanks for the review! We are sorry to hear that your coupon was not applied. We understand hope that could be frustrating and we apologize for that. We will address that issue to our service team. We hope to see you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
PF
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Patrica F.
Herriman, UT
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
I was greeted at the door! Comfortable waiting room with Friendly people! Drinks popcorn and other snacks! I really overall, love the way I’m in, and out, and very pleased with your work! It’s a place I enjoy coming to! Good experiences buying my car and coming back for different services! Thanks so much!
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 03/16/2018 01:49 PM

Thanks for the awesome review! We really appreciate it. We look forward to seeing you in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
American Fork, UT
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Murdock Hyundai
I like the extended hours.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 03/13/2018 09:19 AM

Thanks for the 5 star review! We appreciate it and are glad to hear of your positive experience in our service department. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
DP
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Douglas P.
Provo, UT
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Dependable and efficient
Getting a car is an expensive endeavor so getting your money's worth is critical. So far I've always felt like Murdock Hyundai has my back by protecting my investment with them. I love my car and feel so supported by this dealer. I'm glad to recommend them to anyone.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 03/13/2018 09:16 AM

Thanks for the awesome review! We really appreciate it. We are happy to hear about your positive experience with Murdock Hyundai in Lindon. We hope to see you again!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
LR
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Lina R.
Provo, UT
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome
Great job
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 03/09/2018 12:21 PM

Thanks for the awesome review! We really appreciate it. We are so happy to hear that you were pleased with your service. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Orem, UT
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Timely
I was pressed for time the day my car was serviced. They were very conscientious and got me in and out.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 03/09/2018 10:36 AM

Thanks for the 5 star review! We really appreciate it. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
ST
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Stacey T.
Lehi, UT
2015 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Half day long oil change
I took my car in for a simple oil change and they said it would take about 45 minutes which was fine with me. I waited almost 2 hours until i finally threw a little ruckus and then they said another 20 minutes or so. My car came out almost immediately after that so not sure what was going on but it was tooooo long for an oil change.
Not Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 03/09/2018 08:43 AM

Thank you for leaving us with your review and expressing your concerns. We are sorry to hear that your service wasn't completed in the time frame that you were quoted. We understand how frustrating that can be. We will address this issue in future training and be better on completing services in a timely manner. We hope to see you again in the future!
-Shawn Miller (Service Miller)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
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