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SureCritic / Hyundai Dealer / Murdock Hyundai Lindon / CAEL CALDWELL
CC

CAEL CALDWELL

Assistant Service Manager
Murdock Hyundai Lindon
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(350 reviews)
79

Reviews of CAEL CALDWELL

Verified Customer
Lehi, UT
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
.
You’re welcome Shawn
Recommended
SHAUNA D. from Murdock Hyundai Lindon responded on 02/13/2020 10:51 AM

I'm glad you had a good experience last time you came in! We are always anxious to give you the very best service. Thank you for your feedback, we look forward to serving you again soon!

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Mapleton, UT
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
10/10
As always service was amazing!! Cael did wonder and was so informative!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 02/07/2020 07:39 PM

Thank you for your feedback! I'm glad you were happy with your last experience with us. We are always making sure we provide only the best service for every customer that comes in. We look forward to serving you again in the future for all of your car service needs.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Pleasant Grove, UT
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service
I have received incredible service and overall car care from Murdock Hyundai and even more specifically from Cael Caldwell. He has gone the extra mile every time I come in; making sure my car stays in excellent condition.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 02/07/2020 07:40 PM

Thank you for your feedback! I'm glad you were happy with your last experience with us. We are always making sure we provide only the best service for every customer that comes in. We look forward to serving you again in the future for all of your car service needs.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
CC
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Cael C.
Orem, UT
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Best service ever!
The people are awesome from the Service Advisor (hot) to the popcorn kettle (even hotter ouch! ;) murdock service team is on fire! Keep it up!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 02/05/2020 03:43 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Spanish Fork, UT
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great work awesome people
Great service visit
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 01/25/2020 04:12 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
ES
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Emily S.
Mapleton, UT
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Amazing
It is so nice to come to Murdock and know that techs like Cael are looking out for you. Where you know the aren't trying to sell you something you don't need. Great customer service!!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 01/11/2020 02:09 PM

Dear Emily,

I'm glad you had a good experience last time you came in, and that Cael took care of you! We are always anxious to give you the very best service. Thank you for your feedback, we look forward to serving you again soon!

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
RS
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R S.
Mapleton, UT
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
5 Stars
Great service
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 01/10/2020 02:40 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
UT
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very helpful
Great place and very helpful.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 01/03/2020 05:24 PM

Thank you for your feedback! I'm glad you were happy with your last experience with us. We are always making sure we provide only the best service for every customer that comes in. We look forward to serving you again in the future for all of your car service needs.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Vineyard, UT
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great technician
This last time my service was wonderful! My technician was very capable and great. He noticed one of tires pressure was low, and found a nail. He fixed my tire for free! He was also very fast in my service.
Not Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 12/31/2019 02:21 PM

Dear Guest,

I'm glad you had a good experience last time you came in! We are always anxious to give you the very best service. Thank you for your feedback, we look forward to serving you again soon!

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Payson, UT
2017 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
FRIENDLY SERVICE
My 2017 Sonata Hybrid was the biggest car buying mistake I've made since that Edsel. In the last 60 days since replacing the transmission the car as failed to start 18 times, been towed to three different dealerships. The car as lost 2/3 rds of its value in 3 years. But the service was FRIENDLY to tell me nothing is wrong.
Not Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 12/31/2019 08:49 AM

Dear Guest,

I am sorry to hear about the issues with your vehicle. It can be very difficult for us to diagnose and fix an issue if we are not able to duplicate it. If you would like to investigate your vehicle further, you can reach out to Hyundai Consumer Affairs at 1-800-633-5151 and they can help you create a case to get the problems fixed for good. Thank you for your feedback.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
DS
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Danny S.
Spanish Fork, UT
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Need no appointment for most things
Always treat like we are a valued customer
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 12/07/2019 01:45 PM

Thank you for your feedback! I'm glad you were happy with your last experience with us. We are always making sure we provide only the best service for every customer that comes in. We look forward to serving you again in the future for all of your car service needs.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
CC
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Cael C.
Orem, UT
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Best Advisor EVER!
Cael was such a huge help all the way from start to finish, he was efficient and even got me out way faster than promised! Go and see him for any service needs!!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 11/29/2019 05:53 PM

Dear Guest,
Thank you so much for your response to our survey!  We are always glad to hear that you had a good experience with us here at the dealership.  We look forward to helping out again in the future!
-Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
JP
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Joseph P.
Lyman, WY
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Mick from Wyoming
Very good service and using the lift service was great also!!
Recommended
SHAUNA D. from Murdock Hyundai Lindon responded on 11/29/2019 10:57 AM

I'm glad you had a good experience last time you came in! We are always anxious to give you the very best service. Thank you for your feedback, we look forward to serving you again soon!

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Mapleton, UT
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Fast action
Told me approximately how long it would take, but was done quicker which I appreciate
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 11/22/2019 09:14 AM

I'm glad you had a good experience last time you came in! We are always anxious to give you the very best service. Thank you for your feedback, we look forward to serving you again soon!

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
JR
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Joanne R.
Lindon, UT
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good service
Good visit
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 11/20/2019 05:44 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
CW
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Cindy W.
Payson, UT
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Wow
Scheduled a basic maintenance and took my vehicle to the dealership the night before and early am appt. by 7am they were texting me with updates and by 8am it was done !
Do appreciated the care I received and the updates they provided
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 11/18/2019 06:56 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Lehi, UT
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
.
.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 11/18/2019 06:54 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
SD
gravatar
Stevan D.
Orem, UT
2017 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quick and Easy
Murdock got me in and out for my emission inspection. Waiting in their client room with complimentary popcorn and sodas almost makes you wish they'd take their time with the car while I enjoy a nice break. Always pleasant, fair, and caring for their clients.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 11/18/2019 06:54 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
VB
gravatar
Verdell B.
Orem, UT
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast, efficient service.
I like how I am treated there.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 11/13/2019 04:45 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
RC
gravatar
Robert C.
Nephi, UT
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
Customer service is at an all time high and they are fantastic to work with
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 10/25/2019 07:11 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
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