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SureCritic / Hyundai Dealer / Murdock Hyundai Lindon / CAEL CALDWELL
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CAEL CALDWELL

Assistant Service Manager
Murdock Hyundai Lindon
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(350 reviews)
79

Reviews of CAEL CALDWELL

LR
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Lloyd R.
Manti, UT
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
excellent as usual
love how we are treated at Murdock Hyundai in Lindon
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 10/23/2019 09:13 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
BB
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Bryce B.
Orem, UT
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2019
verified customer Verified Customer
Category: Service
Service Writer Cael was awesome, everything else is was poor.
The only reason I'm giving 5 stars is because it effects Cael, the only person who did what was asked.

Cael my Service Writer was awesome. The person who cleaned my car went through my center console pulling out my cell phone cable to charge or listen to their phone. I never leave my cable out when using it and it was left strung out. Greasy feet on the door jam of my car. I've asked the last 4 or 5 times for this to not happen and it still happens. Murdoch has offered to detail my car, I don't want it detailed I want the greasy foot to stay off my door jam.

I will take any paid maintenance on my car to Ken Garf, pretty much done with Murdoch. If Blake Murdoch received his car like I received mine he wold be very upset.

Thanks again Cael for your efforts.
Not Recommended
Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
TH
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Tye H.
Ruth, NV
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great people to deal with
Always friendly and professional, in fact we bought a new Palisade that same day!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 10/19/2019 08:08 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
CC
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Cael C.
Orem, UT
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service visit!
Love the people at murdock and love my car!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 10/19/2019 08:08 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Orem, UT
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
NA
Good service team
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 10/12/2019 02:11 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
TC
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Tierra C.
Saratoga Springs, UT
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent
I love how fast and efficient the team at Murdock is. They are so friendly and never make me feel silly for asking questions about my car or the service.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 09/28/2019 03:14 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
CS
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Cristopher S.
Highland, UT
2011 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great explanation of recommended work
I was really impressed with my last visit to Murdock Hyundai Lindon. I brought my 2011 Sonata hybrid in for the factory scheduled 105K service. (Car is still running great!) They inspected everything and then sent me a text with a link for me to review a detailed explanation of recommended work at 105K for this model. Wow! It was so easy to review everything so I could understand the recommended work and see the price for each item. I took my time reviewing each item, and then there was a check box for me to select the items I approved.

I have always appreciated the patience of the service advisors at Murdock Hyundai explaining recommended work, but this makes it easier than ever! Thanks!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 09/25/2019 04:19 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
LG
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Ladean G.
Lehi, UT
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Customer Service
Cail
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 09/23/2019 07:13 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Lehi, UT
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service department.
My service experience was great. It was done in under an hour.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 09/20/2019 07:36 PM

Dear Guest, 

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We are thrilled to hear that your trip to Murdock Hyundai was timely. We appreciate your business and value your trust in us.

--Shawn Miller
Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
AH
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Anthony H.
Orem, UT
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Love love love Murdock Hyundai!
Everyone we worked with was so professional and attentive!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 09/17/2019 07:04 PM

Dear Guest,
Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
RM
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Robert M.
UT
2018 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Caring personnel
The staff make sure customers are well taken care of!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 09/20/2019 07:34 PM

Dear Robert, 

Thanks for taking the time to write a review! We do our best each day to make every guest's visit a 5 Star experience. We are thrilled to hear that our staff took care of you! We appreciate your business and value your trust in us.

--Shawn Miller
Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
RC
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Robert C.
Nephi, UT
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service is great and the servi e advisor Cael is very knowledgeable and pleasant to work with
Murdock Hyundai is truly a great place for shopping vehicles. The service staff and the sales staff are absolutely wonderful to work with.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 09/20/2019 07:27 PM

Dear Robert,

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We are glad Cael was able to do that for you. We appreciate your business and value your trust in us.

--Shawn Miller
Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
HB
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Harold B.
Eagle Mountain, UT
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service. Clean car wow
Always nice and clean . fast service respect customers
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 09/20/2019 07:26 PM

Dear Harold,

Thank you so much for the review! We strive each day to make every guest's visit the best it can be. We appreciate your business and value your trust in us.

--Shawn Miller
Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
LM
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Lawrence M.
Springville, UT
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Murdock Hyundi Rockd
Whenever you go into Murdock Hyundai you feel like you’re dealing with people who really care about you and I willing to do anything to make sure you have a great experience.
If I have one complaint it’s that sometimes things take a little longer that I would like them too. ALl You know you can’t do better than Murdock Hyundai
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 09/20/2019 07:17 PM

Dear Lawrence, 

Thanks for taking the time to give us a review! We try our best  to make every guest's visit the best experience it can be. We appreciate your business and value your trust in us. 

--Shawn Miller
Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
AP
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Arthur P.
Vernal, UT
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Easy people very nice
Great place
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 09/20/2019 07:15 PM

Dear Arthur,

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller
Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
BS
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Blaine S.
Highland, UT
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service is great. Relaxing atmosphere with personal care
The Hyundai service department is dedicated to timely service and answers all concerns and quesions.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 09/04/2019 07:42 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Highland, UT
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Amazing car service
Hyundai of Lindon always takes care of us and does a great job.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 09/04/2019 07:44 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
JL
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Jory L.
American Fork, UT
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The service
Love Hyundai!!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/28/2019 12:06 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
UT
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Friendly people willing to help.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/28/2019 12:07 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
KU
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Kaytlynn U.
Orem, UT
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Best place to wait
They provide a tv, free popcorn and various drinks while you wait. Best place to wait for my car to be serviced.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/26/2019 06:06 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
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