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SureCritic / Hyundai Dealer / Murdock Hyundai Lindon / CAEL CALDWELL
CC

CAEL CALDWELL

Assistant Service Manager
Murdock Hyundai Lindon
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(350 reviews)
79

Reviews of CAEL CALDWELL

LM
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Lawrence M.
Springville, UT
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Murdock Hyundi Rockd
Whenever you go into Murdock Hyundai you feel like you’re dealing with people who really care about you and I willing to do anything to make sure you have a great experience.
If I have one complaint it’s that sometimes things take a little longer that I would like them too. ALl You know you can’t do better than Murdock Hyundai
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 09/20/2019 07:17 PM

Dear Lawrence, 

Thanks for taking the time to give us a review! We try our best  to make every guest's visit the best experience it can be. We appreciate your business and value your trust in us. 

--Shawn Miller
Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
AP
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Arthur P.
Vernal, UT
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Easy people very nice
Great place
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 09/20/2019 07:15 PM

Dear Arthur,

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller
Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
RH
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Randy H.
Orem, UT
2017 Hyundai Elantra
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/14/2019
verified customerVerified Customer
Category: Service
Review concerns
They listened to my concerns. Said they will work on addressing communication and time commitment.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/04/2019
Service Type: Maintenance
Category: Service
Slow service
They’re friendly, but the service was very slow. I don’t know if it was the day or not, but it was very slow. The text message was sent to me, but when I texted back, know one ever responded back.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 09/05/2019 08:07 AM

Thank you for taking the time to review our service department. I’m sorry you did not have a 5 Star experience on your recent visit. Please allow one of our service advisors to contact you in the next few days to see what we can do to make things right for you as well as what additional details we can implement in our training to avoid similar issues in the future. We appreciate your business and your honest feedback.

--Shawn Miller
Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
BS
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Blaine S.
Highland, UT
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service is great. Relaxing atmosphere with personal care
The Hyundai service department is dedicated to timely service and answers all concerns and quesions.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 09/04/2019 07:42 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Highland, UT
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Amazing car service
Hyundai of Lindon always takes care of us and does a great job.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 09/04/2019 07:44 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
JL
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Jory L.
American Fork, UT
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service
Love Hyundai!!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/28/2019 12:06 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
UT
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Friendly people willing to help.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/28/2019 12:07 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
UT
2019 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
First maintenance visit
Kind of a let down...all though the services were performed well...the car wash was bad..exterior was still dirty in places and windows not cleaned and no vacuuming.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/28/2019 12:07 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
KU
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Kaytlynn U.
Orem, UT
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best place to wait
They provide a tv, free popcorn and various drinks while you wait. Best place to wait for my car to be serviced.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/26/2019 06:06 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
MG
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Mike G.
Fairview, UT
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service is fast. Not a long wait.
Oil change is less expensive than others.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/26/2019 06:06 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

SERVICE C. from Murdock Hyundai Lindon responded on 08/26/2019 06:06 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Vineyard, UT
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Helpful staff!
Cael helped me & he was absolutely great through the whole process. So were the service staff and the checkout staff.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/26/2019 06:09 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
BC
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Brenda C.
Lindon, UT
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Purchased tire after blow out
Service guy got tire ready in less than 30 minutes...much appreciated.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/26/2019 06:09 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
LM
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Lawrence M.
Springville, UT
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Always Most Excellent
I do not remember who my service man was but he was excellent and as always they come to you on every issue and discuss it with you there is no pushing or super sales type of behavior. They fix what is broken and that is all and they always wash your car afterwards it’s a great car dealership
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/26/2019 06:09 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Springville, UT
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good
Thank you
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/21/2019 07:25 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
CJ
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Cydnee J.
Elmo, UT
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
.
.
Not Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/13/2019 02:47 PM

Thank you for taking the time to review our service department. I’m sorry you did not have a terrific 5 Star experience on your recent visit. Please allow one of our service advisors to contact you in the next few days to see what we can do to make things right for you as well as what additional details we can implement in our training to avoid similar issues in the future. We appreciate your business and your honest feedback.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
RB
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Russell B.
Orem, UT
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
We Love Murdoch Hyundai of Lindon
We love Cael and Brete, they’re our favorite! We always hope that they’re there when we bring in our Elantra or Santa Fe for service. They both take care of us extremely well. With that being said with all sincerity; all the Service Advisors we have had have been wonderful and we appreciate all that they have done to take care of us and our vehicles, which are an essential part of life. Cael and Brete are definitely our favorites though, and we hope that you appreciate how amazing they are? The Customer Waiting Room with all its amazing amenities is so awesome! We love it and appreciate it so much! It helps us feel that we’re valued customers of Murdoch Hyundai of Lindon. I also really appreciate the Service Department coupons that get mailed to me regularly. Thank you very much for our amazing vehicles that we love! Thank you very much for your Service Department and it’s wonderful workers that keep us as lifelong customers!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/13/2019 06:16 PM

Dear Guest,
Thank you so much for your great reponse to our survey!  We're always happy to hear that you had a positive experience with us and that we were able to provide friendly, efficient service.  We look forward to helping out again in the future!
-Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
RA
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Richard A.
Orem, UT
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very friendly
Friendly service took care of service quickly and well
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/13/2019 06:42 PM

Hi Richard,
Thank you for taking the time to answer some survey questions!  We're happy to hear that Cael took good care of you at your last visit.  We hope to help out again in the future!
-Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
BH
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Brendan H.
Orem, UT
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service department
This visit was fast and simple!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/13/2019 06:39 PM

Hi Brendan,
We're glad to hear that your last visit was quick and easy!  We look forward to helping out with your vehicle again in the future!
-Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
SA
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Stephanie A.
Pleasant Grove, UT
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Took care of me quickly. Thanks!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/08/2019 06:17 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager
Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
TC
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Tyler C.
Pleasant Grove, UT
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service center
I love the service center
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 07/29/2019 06:24 PM

Hi Tyler,
Thanks for your five star response to our survey!  We're always glad to hear that the service center is comfortable for our guests.  We look foward to your next visit!
-Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
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