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CHRIS COCHRAN

Tameron Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(258 reviews)
86

Reviews of CHRIS COCHRAN

Verified Customer
Birmingham, AL
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Santa Fe Hyundai
My check engine light came on while I was driving my kids to school. I drove to Tameron , was told the charge would be $140.OO diagnostic charge and they would call be to tell me the damages. I got a rental and drove away. Two days later received a call and told I needed an engine replacement and Tameron would do it a no charge. No diagnostic fee, no engine replacement cost. Drove away happy. I will always but my cars from Tameron.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/27/2020 12:46 PM

Thank you for the five star survey Peter.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
CC
CHRIS COCHRAN
Verified Customer
Bessemer, AL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Customer Service!
Car repairs completed as quick as possble. Serviceman was very caring and committed to providing excellent service. No better place to have your car repairs completed.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/19/2020 05:58 AM

Thank you for the wonderfrul survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
CC
CHRIS COCHRAN
LH
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Lorraine H.
Birmingham, AL
2013 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2020
verified customerVerified Customer
Category: Service
GREAT EXPERIENCE
Mr Austin is very professional, personable and pleasure to work with.
Recommended
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
LH
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Lorraine H.
Birmingham, AL
2013 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2020
verified customerVerified Customer
Category: Service
GREAT EXPERIENCE
Mr Austin is very professional, personable and pleasure to work with.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/12/2020
Service Type: Maintenance
Category: Service
Blown
Acceptable
Recommended
MATTHEW A. from Tameron Hyundai responded on 02/12/2020 03:27 PM

Thank you for your business and feedback. I have always appreciated you and your wife as customers and look forward to helping you with your car needs in the future. Thank you for taking the time to perform a rescore of your survey. Please feel free to call me if there is anything you need.

Thanks,
Matt Austin
Assistant Service Manager
205-314-0311

MATTHEW A. from Tameron Hyundai responded on 02/13/2020 05:27 AM

Thanks for taking the time to re-score your survey. We appreciate your business and look forward to being able to help you in the future.

Thanks,
Matt Austin
Assistant Service Manager

Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
Verified Customer
Birmingham, AL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Car service
Needed work all completed under warranty. Rental car provided until work was done. Excellent service!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/05/2020 07:35 AM

Thank you for the survey .

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
Verified Customer
Mountain Brook, AL
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Love my Hyundai
Great service
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 01/24/2020 07:58 AM

Thank you for the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
CC
CHRIS COCHRAN
AB
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Arthur B.
Birmingham, AL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Prompt service!
I always get great service on my Genesis at Tameron.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 01/14/2020 12:58 PM

Thank you for the survey Arthur.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
Verified Customer
Birmingham, AL
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great service
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 01/07/2020 06:14 AM

Thank you.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
CC
CHRIS COCHRAN
TC
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Tarsha C.
Pelham, AL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
VIP customer service
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 01/07/2020 06:13 AM

Thank you for the survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
CC
CHRIS COCHRAN
MH
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Matthew H.
Warrior, AL
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Timely service
Impressed with the timely manner in which everything was handled.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 12/18/2019 06:45 AM

Thank you for the survey Matthew.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
CC
CHRIS COCHRAN
DM
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David M.
Birmingham, AL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service done well in a timely fashion
Excellent efficient professional service and the waiting area is great with fresh coffee and chicken biscuits
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 12/10/2019 03:01 PM

Thank you for the wonderful survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
CC
CHRIS COCHRAN
Verified Customer
Birmingham, AL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick oil change with a great waiting area
Took our 2019 Santa Fe in for it's first service at 6,000 miles which I believe is an oil change and a quick inspection. The first service is free and provides a good indicator of what to expect from the servicing department. The staff were friendly. I was checked in and then led to a comfortable waiting area. There was complementary water and coffee as well as some chicken biscuits. They had a shuttle bus driver to get people to work if their car was going to be in all day however I was only there a maximum of 30 minutes and did not require it. All in all - a professional service.
Recommended
MATTHEW A. from Tameron Hyundai responded on 12/10/2019 02:32 PM

Thank you so much for your kind words and your 5 star survey. Customer Satisfaction is our main goal here at Tameron Hyundai. I am happy to continue to give you excellent service in the future. We appreciate your business and your extremely kind words.

Thanks,
Matthew Austin
Assistant Service Manager

Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
Verified Customer
Birmingham, AL
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very satisfied
Staff are courteous and professional. Work done in a timely manner with a full written report itemizing labor, cost, etc.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 11/16/2019 07:39 AM

Thank you for choosing Tameron Hyundai for your service needs.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
SL
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Sara L.
Columbiana, AL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service expensive but needed.
Had to pay a lot more than I expected but repairs needed to be done as well warranty work. I want my wife to drive a car in great condition and safe.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 11/08/2019 12:07 PM

Thank you for the five star survey Sara.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
FI
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Fernanda Regina I.
Pelham, AL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Amazing Experience
Amazing friendly staff!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 11/06/2019 05:56 AM

Thank you for the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
CC
CHRIS COCHRAN
Verified Customer
Sylacauga, AL
2017 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The staff
ok
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 10/31/2019 08:50 AM

Thank you for the feedback. We tried reaching you so we could better understand your last service visit with us. 

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
CC
CHRIS COCHRAN
Verified Customer
Mountain Brook, AL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great fast service
Always great friendly service.
Recommended
MICHAEL S E., SERVICE ADVISOR from Tameron Hyundai responded on 10/29/2019 10:42 AM

Thanks Mr. Dudeck for the BEAUTIFUL FIVE STAR SURVEY!!!!!
Thanks,
Michael Elrod
Service Advisor
Tameron Hyundai

Employees worked with
CC
CHRIS COCHRAN
BS
gravatar
Barbara S.
Bessemer, AL
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2019
verified customerVerified Customer
Category: Service
Never had a problem before I choose to forgive and forget
Thank you for reaching out to me I understand that sometimes things go wrong you’ve always given good service and I appreciate your service I choose to continue to do business with you and your team
Recommended
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
BS
gravatar
Barbara S.
Bessemer, AL
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2019
verified customerVerified Customer
Category: Service
Never had a problem before I choose to forgive and forget
Thank you for reaching out to me I understand that sometimes things go wrong you’ve always given good service and I appreciate your service I choose to continue to do business with you and your team
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/24/2019
Service Type: Repair
Category: Service
Treat everyone the same and tell the truth
Service this time around was poor and it shouldn’t have been shuttle service needs to dropped or replaced
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 09/25/2019 05:44 AM

Mrs Starks

We apologize for the poor shuttle service. We have tried contacting you several times to better understand what occurred. We strive to provide five star service , so your feedback is greatly appreciated. 

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
SF
gravatar
Sherry F.
Pleasant Grove, AL
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great!!!!!
I had gone to the Hyundai dealer in Jasper to have my vehicle serviced and was very upset about the way I was treated and talked to. I called Tameron and talked to Matt and received the A+ service. I will continue to take the drive and get everything done at Tameron. Thanks Matt for everything! You are Awesome and so is the team at Tameron!!!!
Recommended
MATTHEW A. from Tameron Hyundai responded on 09/03/2019 05:51 AM

Thank you for the very kind words Sherry. I am happy we were able to help you. Please let me know if there is anything I can do for you. We are happy to have you as part of the Tameron Family.

Thanks,
Matt Austin
Assistant Service Manager

Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
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