CHRISTOPHER BRUNK DEEN

Hi Mr. Bittner,
I am sorry you are upset with the labor charges on your recent service visit.  I am pulling your repair order and will revisist the charges.  Please call me tomorrow in the office as I would like to discuss this further with you.  The technician has left for the day but I will talk to him in the morning as to what the labor consisted of in your steering column. 
Thank you,

Mary Margaret Vann
General Manager
Parkway Hyundai
910.202.8706
mlatham@parkwayofwilmington.com

Good afternoon,


 Has there already been another appointment set up to review this new issue. Please let me know personally.

Casey Smith Service Manager

THE BUTTONS ON THE STEERING WHEEL SOUND LIKE A DIFFERENT ISSUE THAN WHAT WE FIXED AND AFTER CONFIRMING THE ISSUE THE REPAIR SHOULD BE COVERED UNDER A WARRANTY EXTENSION THAT HYUNDAI CAME OUT WITH FOR YOUR VEHICLE.  I WOULD LIKE TO GET ANOTHER APPT SCHEDULED SO WE CAN GET THAT ISSUE RESOLVED AS WELL.

Good afternoon,

  Thank you for the follow-up, as well as the 4 star review. I will be reviewing your notes, and going over this with my staff to adjust the terminology on the repair orders and customer copies.

Casey Smith-Service Manager

I just spoke with Chris about this incident this morning. He informed me the two of you spoke yesterday evening. We look forward to seeing you today and getting this issue resolved.
Wyatt-Service Advisor

Good morning,

  I wanted to reach out to you and appologize personally. This weighs on my shoulders due to not having enough coverage that day, as well as us being short on staff at the time. We are currently trying to correct this, and will have this repaired by the next time you return. Chris spoke with me about it, and this was totally my fault, and I am working to get another service technician due to some longer wait times. Thank you for the feedback and happy new year. We look forward to seeing you return, and will have this fixed so it is more of a positive experience the next time you return.

Casey Smiht- Service Manager

Good afternoon,

 I wanted to reach out to you about your vehicle. I have been out of town on business, and was wondering if you had some time to talk about your recent service visit. I will be returning to the office tomorrow, and would like to see if you have any time available to speak with me.

Thanks again, Casey Smith- Service Manager

Good morning,

 Thank you so much for starting out our morning with a 5 star review. Have a great week, and if you need anything please do not hesitate to reach out to us anytime.

Casey Smith- Service Manager

We wanted to reach out and say Thank You for the great feedback. We strive for a great experience, and it is nice hearing that everything went great.

Casey Smith- Service Manager

If you hvae time, please contact me at csmith@parkwayofwilmington.com, and I will see if we can calrify on your warranty information on the new tire . Thanks again for the great marks .

Good morning, I am sorry to hear about the communication error to when they sold you the contract and the vehicle. If you have some time in your schedule today , could you please contact me via email so that we can discuss this in greater detail and see if I can get this corrected for you . Thanks .
csmith@parkwayofwilmington.com

Thank you for your sharing your feedback with us.  It is very unfortutante to hear that the cruise control stopped working again.  My Service Advisor, Chris, told me that you contacted him during your trip and that you are going to let us know when you return so we can remedy this concern for you.  I'm very confident that this concern will be resolved when the car is returned to our facility.  We look forward to hearing from you.

Best Regards,
Phillina Jacobs
Service Manager

Hello,

Thank you for taking time out of your schedule to leave your feedback.  I apologize we didn't speak again, when I called you you were tied up at the moment and I was awaiting your call back as your requested to do.  I wasn't aware that you returned the call; I didn't recieve a voicemail. 

When I called you, I was going to inform you that we are not in the business of not properly maintaining our customers vehicles.  I have releaved the mechanic of his duties that performed the inital oil change.  The technician that performed the work on Saturday told me everything that he saw with your car;once again I do apologize for the intial technician overfilling the oil and didn't clean the belly pan under the car. I would like to speak with you again; please call or email me at your convience.

I look forward to hearing from you soon.

Regards,
Phillina Jacobs
Service Manager
pjacobs@parkwaysales-service.com

Hello Mr. Lang,

Replacing the battery in your car has not only reset your EPS light but it also has temporarily allowed your Electronic Power Steering to begin working again.  Replacing the battery cleared the codes in the EPS system.  Once the vehicle sees this fault again the EPS light will illuminate and the power steering will stop working. 

I hope this helps clear up the confusion on what repairs the vehicle needs.

Best Regards,

Phillina Jacobs

Service Manager 

Wow! thanks for the kind words and the trust in us. We will continue to work hard to make your experiences great.

Thank you for the 5 stars. We always appreciate positive feedback from out customers. Treating our customers to excellent service is always our priority!

Sorry your having issues with the brake noise. Please contact Chris Deen if it continues.