Business Solutions

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Chelsea White

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(28 reviews)
0
Send a Message to Chelsea

JT
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JAMES T.
Spokane, WA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/14/2021
verified customer Verified Customer
Category: Service
Warranty Work not resolved
Bought Brand new Expedition in January 2021. By May running boards keep not coming down when passenger door opens. Took expedition to Mike White Ford service department, they looked at it briefly by power washing off dust and running board still wouldn't come down. They then proceed to tell me that they needed to schedule repair to see just what the problem was, but the first opening would be in July of 2021 (Two whole months later) Long story short made appointment for July 12th, took expedition in and service department tells me there is nothing wrong with running boards. No codes and they came down just fine. Yesterday July 13th running boards would not come down three times. NOT one day after an issue that they physically saw was happening back in May of 2021. They only wanted to pass the buck by saying no codes coming up. I guess I will take my Brand 7 month old Expedition that only has 4,300 miles on it, over to Wendel Ford to have them fix my warranty problem and in future they will get all three of our vehicle service work and any other NEW auto purchases. Very disappointed to say the least.
Not Recommended
Employees worked with

AP
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ALAN P.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2020
verified customer Verified Customer
Category: Service
great people that get you in and out in a timely manner
Chelsea White did a great job of helping me get some chrome items replaced on my F250. She got involved early and kept up to date on the progress. When the process slowed she took the initiative to get what was needed to finish the job. Great Job
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/11/2020

Alan, thank you for the great review! We're so glad that Chelsea was able to get your F250 all sorted out for you! We'll be sure to pass along your kind words to her! It was our pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

RZ
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RANDY Z.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2020
verified customer Verified Customer
Category: Service
Customer Loyalty
Had service performed on my F150. Chelsea went above and beyond to schedule and perform the needed repairs. She is kind and patient and a valuable asset to your service team.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/10/2020

Randy, thank you for the excellent review! We're so glad that Chelsea was able to make sure your F150 was well taken care of. We'll be sure to pass along your kind words to Chelsea. It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

PM
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PAUL M.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2020
verified customer Verified Customer
Category: Service
Chelsea White's excellent customer service.
Chelsea made me feel like I was a priority. She was able to work around my schedule and all work was completed on schedule.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/01/2020

Paul, thank you for the excellent review! We're so glad that you felt like a priority and everything was handled smoothly. We'll be sure to pass along your kind words to Chelsea! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

RM
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RAY M.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2020
verified customer Verified Customer
Category: Service
I didn't get fixed
You said they can't fix it. It's just how Ford made it.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/17/2020

Ray, thank you for the honest review. We do our best to fix every issue that comes to us and sometimes, we can't. It's absolutely not what we enjoy telling people, but sometimes it's what we have to do. We appreciate you giving us the opportunity to try and hope that we can work together to find a different solution in the future.

Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2020
verified customer Verified Customer
Category: Service
The people are Awesome
Best dealership I’ve ever been to the people here are always awesome and very helpful
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/24/2020

Anonymous, thank you for the awesome review! We're very grateful for the compliment and think that our customers are the best people we've ever met (besides the customers that we haven't had the chance to serve yet!) We look forward to serving you again in the future! Thank you for choosing Mike White Ford!

Employees worked with

ZM
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ZACH M.
Joint Base Lewis Mc Chord, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2020
verified customer Verified Customer
Category: Service
Awesome service!
Chelsea was extremely helpful with the Fusion I had brought in! They gave a rental car while they fixed the problem I was having with my car. You guys were amazing!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/15/2020

Zach, thank you for the awesome rating! We'll be sure to pass along your kind words to Chelsea. We're so glad that we were able to make sure you were taken care of while we were working on your vehicle. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

KH
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KARLA H.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2019
verified customer Verified Customer
Category: Service
Customer Service
Chelsea and the team in the service department are top-notch. I trust what they tell me and that is very important!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/06/2019

Karla, thank you for the fantastic review! We will make sure to pass your kind words along to Chelsea and the rest of the department. We really appreciate and value your trust in us! That means the world to us! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Bonners Ferry, ID
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/29/2019
verified customer Verified Customer
Category: Service
service dept
I appreciate your getting me out from my Focus recall in half a day instead of all day like your schedule guy said. When I first got to your shop I was talking to the first young man to greet me when your service guy Tyler insisted that I had ordered an oil change for my Focus. I ordered no such thing. Tyler was trying to intimidate me into spending more money because I'm old. I bought a new Explorer in 1993, a new F150 in 2001, this new Focus in 2013. Part of the reason I bought a new GMC Terrain in 2015 was because of the way tom addis ford service people treated me. They were condescending and arrogant, just like Tyler.
Not Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/30/2019

Anonymous, we would like to apologize for this situation. We contacted those involved and it sounds like there was a miscommunication regarding what service was requested during your visit, for which we apologize. I can assure you that we do not try to have anyone spend any money in our service drive without a legitimate need, regardless of age. We're very sorry that you felt disrespected because that is the exact opposite of our goal. We're glad that we were able to complete your recall faster than anticipated. Thank you for choosing Mike White Ford.

Employees worked with

JA
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JODY A.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2019
verified customer Verified Customer
Category: Service
tire swap
Chelsea and crew were awesome and my car was done ahead of schedule !
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/03/2019

I`m glad to hear Chelsea and the crew was able to get you in and out in no time! We understand how valuable your time is and we will always do what we can to make it quick. We appreciate you choosing Mike White Ford and look forward to seeing you again! 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

SC
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SHAUN C.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2019
verified customer Verified Customer
Category: Service
Great
Friendly, helpful service. Clean and comfortable facilities.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/26/2019

This is wonderful to hear Shaun! Thank you so much for taking the time to share your experience with us! We appreciate you choosing Mike White Ford and look forward to your next visit! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

Verified Customer
Liberty Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2019
verified customer Verified Customer
Category: Service
Attention To DETAIL
I really appreciated their attention to detail on my added on diagnosis & repair to the main repair of the alternator. I have been getting repairs/diagnoses for years at various Ford Service centers and other mechanics and no one solved the various dash light issues. Mike White Ford and Chelsea in Service showed real ethics and helped me tremendously.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/19/2019

Thank you so much for this glowing review! We are very proud of the team we have in our Service Department! It's great to hear that their knowledge and collaboration really show through to you. We appreciate you choosing Mike White Ford and look forward to seeing you again. 
 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

VG
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VERNON G.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2019
verified customer Verified Customer
Category: Service
F450
Outstanding service work and cover all the details
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/12/2019

We are pleased to hear that our service is meeting your expectations, Vernon! Thank you for taking the time to share your thoughts with us. We look forward to your next service visit and appreciate you choosing Mike White Ford. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

GT
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GARY T.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2019
verified customer Verified Customer
Category: Service
Service
I am very satisfied with the service I received
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/05/2019


This is what we like to hear! Thank you for the 5 star rating and review Gary. We appreciate your choice in Mike White Ford and hope to see you in again in the future! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

NS
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NICHOLAS S.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2019
verified customer Verified Customer
Category: Service
Awesome customer service.
Ryan did an awesome job helping us find a vehicle that not only fit us but helped us get a deal that fit our budget.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/09/2019

Thank you Nicholas, for this 5 star review about Ryan and our dealership! We are so happy to hear that Ryan was able to to find you the perfect fit! We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

DP
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DOUG P.
Cocolalla, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2019
verified customer Verified Customer
Category: Service
Good people
Got things done fast and reasonable.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 01/30/2019

Hello Doug, thank you so much for taking the time write this great review about our dealership. It`s pleasant to hear that we could get everything done in a timely manner. We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 
Internet Marketing Manager 
mgregson@mikewhitefordcda.com 
(208)-667-3510
Employees worked with

SA
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SEAN A.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2019
verified customer Verified Customer
Category: Service
Excellent Customer Service
I live in Spokane and decided to make the drive to this Ford dealership in Coeur d'Alene after reading the reviews. I’m glad I did because the customer service and the physical service performed on my vehicle was excellent across the board. Great feeling and very high morale at this dealership.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 01/30/2019

Thank you so much Sean for this wonderful review and recommendation! We are so glad you came in after reading our reviews! We try to make everyone feel welcome and take care of you vehicle as if it was our own! We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 
Internet Marketing Manager 
mgregson@mikewhitefordcda.com 
(208)-667-3510
Employees worked with

JL
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JEFFREY L.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2019
verified customer Verified Customer
Category: Service
Service Department
I am very satisfied with the service dept at Mike White Ford. Great team , friendly and courteous people. I want to thank Chelsea White again for all her help , kindness and friendship .
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 01/17/2019

Thank you so much Jeffrey, for this glowing review! I can not tell you how much this means to the Mike White Family and Chelsea! We appreciate you choosing Mike White Ford and look forward to seeing you again.  

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with

LS
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LARRY S.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2019
verified customer Verified Customer
Category: Service
Service with a smile!
Realized that I was due for a service on my F-150 pickup so just drove in expecting to make an appointment. Chelsea the assistant manager arranged to get me in immediately. Service completed in just over an hour! I love this place!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 01/03/2019

Wow Larry, thank you so much for this wonderful review about our service department and Chelsea! It`s great to hear that she could help you with all of your needs, she is truly amazing and so are you. We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with

JL
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JANIS L.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2018
verified customer Verified Customer
Category: Service
Your requested opinion
Chelsea White was extremely knowledgeable and thorough. She is professional with a personal touch.
The prompt shuttle was appreciated.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/28/2018

Thank you so much for these kind words Janis. It`s great to hear Chelsea gave you such a wonderful experience! She is absolutely amazing and a wonderful part of our team! We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with
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