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SureCritic / Hyundai Dealer / Rairdon's Hyundai of Bellingham / CODY M LANGE
CL

CODY M LANGE

Rairdon's Hyundai of Bellingham
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(266 reviews)
86

Reviews of CODY M LANGE

EM
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Edward M.
Blaine, WA
2017 Hyundai Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
People are great, service facility and waiting room is poor. New car sales are in a very old manufactured bldg
Not Recommended
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
CL
CODY M LANGE
CB
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Charmain B.
Bellingham, WA
2012 Hyundai Veloster
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/21/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Pissed me off
Okay
Not Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 12/27/2018 07:17 AM

“ It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future. “

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
CL
CODY M LANGE
AP
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April P.
Mount Vernon, WA
2016 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/30/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Online Scheduling Useless
Do not attempt to schedule online. They will not get any information other than the time of the appointment. This has occurred twice. Annoying!
Not Recommended
KEVIN J H., Service Advisor from Rairdon's Hyundai of Bellingham responded on 01/30/2018 09:03 AM

I apologize for the difficulty with scheduling online. The reason I called was in order to get information and try to figure out why this is happening. If you can give me a call at your earliest convience I would appreciate it.

Kevin Heerspink
Rairdon's Hyundai of Bellingham
Service Advisor
Phone: (360)738-8000
Employees worked with
CL
CODY M LANGE
CM
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Christian M.
Bellingham, WA
2012 Hyundai Elantra To
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/13/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
i want to see my car being worked on
where is the car going when being worked on and who is working on my car
Not Recommended
Employees worked with
CL
CODY M LANGE
MV
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Megan V.
Ferndale, WA
2012 Hyundai Accent
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/26/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excessive Cost
Rairdon's has a reputation for poor customer service and being a rip off. I was impressed with the customer service I experienced as I had low expectations but as for the service there was no above and beyond just a standard inspection and one air filter changed for $400. Can get this elsewhere for a fraction of the cost and would even wash the car.
Not Recommended
Mario C L. from Rairdon's Hyundai of Bellingham responded on 06/26/2017 11:38 AM

megan,

   i am deeply sorry you did not have a satisfactory experience at your last visit. i have looked into what was done at your last visit and feel there might have been some miscomunication on your invoice. please contact us as soon as possible so that we may resolve the issue and prevent any failures to communicate on our end in the future. thank you for taking the timne to provide us with feedback.

sincerely

Mario Lopez
Service Advisor
(360)738-8000
Mlopez@rairdon.com
Employees worked with
CL
CODY M LANGE
JK
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Jason K.
Bellingham, WA
2007 Hyundai Accent
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/04/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
New customer service guy sucks
The new customor service guy is pretty clueless. Before the new guy, it was decent.
Not Recommended
Mario C L. from Rairdon's Hyundai of Bellingham responded on 06/05/2017 09:01 AM

Jason,

   My apologies for any inconvenience during your last visit.if there is anything i can do in the future to make your experience a more satisfactory one please let me know.

sincerely,

Mario Lopez
Service Advisor
(360)738-8000
Mlopez@rairdon.com
Employees worked with
CL
CODY M LANGE
SR
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Sallie R.
Ferndale, WA
2013 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/25/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Do no trust
This dealership I feel overcharges & does not make it's customers feel welcome. I will never be back.
Not Recommended
Mario C L. from Rairdon's Hyundai of Bellingham responded on 01/26/2017 07:29 AM

Sallie, 

   I am very sorry you did not have a pleasant experience at your last visit. I have reviewed the invoice from your visit and would be more then happy to go over your charges with you. please give me a call at your earliest convenience and hopefully we can resolve this matter. 

sincerely,

Mario Lopez
Service Advisor
(360)738-8000
Mlopez@rairdon.com
Employees worked with
CL
CODY M LANGE
Verified Customer
Bellingham, WA
2009 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/17/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Nothing special
Service was ok, but nothing outstanding. Bring back the on-site car wash.
Not Recommended
Mario C L. from Rairdon's Hyundai of Bellingham responded on 09/20/2016 07:42 AM

Ms. Balvin,

   Im sorry to hear that your experience was less then satisfactory. if there is anything i can do in the future to help you have a better experience please let me know and i will try to go above and beyond to make sure that it is a smooth, easy and pleasurable experience for you.

sincerely,

Mario Lopez
Service Advisor
(360)738-8000
Mlopez@rairdon.com
Employees worked with
CL
CODY M LANGE
Verified Customer
Bellingham, WA
2012 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/01/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Do you really care about the customer?
From the waiting room, to the grease on door sill, steering wheel and shift lever and window controls, to the lack of follow-up on recall that will now cost me $200 for part and labor because my car is 23 days out of full warrenty - I would not recommend Bellingham, But consider driving to Hyundai of Burlington.
Not Recommended
Mario C L. from Rairdon's Hyundai of Bellingham responded on 09/02/2016 07:44 AM

Mr. Lissner,

    I apologize that you had a negative experience here at rairdon's and would like to make an offer to resolve the issue. If you would still like to get the Blower motor for your fan fixed i would be happy to cover the labor portion of the bill. if that might interest you please give me a call at (360)738-8000.

sincerely,

Mario Lopez
Service Advisor
(360)738-8000
Mlopez@rairdon.com

Employees worked with
CL
CODY M LANGE
TA
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Teresa A.
Ferndale, WA
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Rairdon's The BEST FOR MY HYUNDAI!
It's easy to service your car even after you've purchased it!
They gently remind you of services needed.
Very polite and clean place to wait as well as a bottle of water and to watch the news comfortably!!
Recommended
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
CL
CODY M LANGE
JM
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John M.
Lynden, WA
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2021
verified customer Verified Customer
Category: Service
Kevin is the best!
I'm glad I got an opportunity to rescore my survey. If I had known that my rating reflected poorly on Kevin, I never would have given such a low score. I have to say, though, that my very, very low opinion of your service reservation site and the call center staff has not changed. No customer should ever have to waste a full day trying to book their car into service. It's exceptionally poor customer service!
Recommended
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
CL
CODY M LANGE
JM
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John M.
Lynden, WA
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2021
verified customer Verified Customer
Category: Service
Kevin is the best!
I'm glad I got an opportunity to rescore my survey. If I had known that my rating reflected poorly on Kevin, I never would have given such a low score. I have to say, though, that my very, very low opinion of your service reservation site and the call center staff has not changed. No customer should ever have to waste a full day trying to book their car into service. It's exceptionally poor customer service!
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/17/2021
Service Type: Maintenance
Category: Service
Kevin is the best!
Much as I like my Sonata, I have to say that Kevin Heerspink is the biggest asset Rairdon's Hyundai has. He is knowledgeable, helpful, friendly, courteous, and considerate. It is always a pleasure to deal with Kevin directly.
Recommended
KEVIN J H., Service Advisor from Rairdon's Hyundai of Bellingham responded on 06/18/2021 08:40 AM

Thanks for taking the time to fill out the survey and talking to me this morning. We are always striving to improve and I apologize for the difficulty in scheduling. 

Kevin Heerspink
Rairdon's Hyundai of Bellingham
Service Advisor
Phone: (360)738-8000
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
CL
CODY M LANGE
TF
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Tracy F.
Blaine, WA
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Respectful of women
I am a woman and whenever I have been at Rairdon‘s, all the workers treat me with respect and actually listen to what I have to say. I don’t get the typical male responses of belittling or demeaning me because I am female. It’s really refreshing and their work is outstanding!
Recommended
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
CL
CODY M LANGE
MS
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Meva S.
Blaine, WA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great
Greattttttt
Recommended
Employees worked with
CL
CODY M LANGE
KP
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Kathryn P.
Bellingham, WA
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Santa Fe Repair on 11/09/2020
Was very unhappy to have to spend almost $700.00 on a repair on a vehicle with less than 41,000 miles. Seems like premature wear.
Recommended
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
CL
CODY M LANGE
SR
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Steve R.
Lynden, WA
2020 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/27/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Fine
Need explanation of the recall and clean/wipe down car afterwards
Recommended
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
CL
CODY M LANGE
JH
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Jerry H.
Lynden, WA
2006 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
friendly and prompt service
Service from drive up to drive out is always attentive and delivered as promised. Thanks Kevin and the Hyundai service team.
Recommended
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
CL
CODY M LANGE
PN
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Paul N.
Ferndale, WA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service in a timely fashion
took care of everything
Recommended
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
CL
CODY M LANGE
SM
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Sheldon M.
Bellingham, WA
2008 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
service
n/a
Recommended
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
CL
CODY M LANGE
CB
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Carol B.
Bellingham, WA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Like It All...
The young man who checks my car in each time I have service, is particularly helpful, kind, knowledgeable, funny. He’s perfect, really he is! I also love my car. It has been very reliable.
Recommended
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
CL
CODY M LANGE
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