CP

Cole Patterson

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.8

(773 reviews)

80

Reviews of Cole Patterson

SR

SHANE R.

Athol, ID

Ford Expedition

06/09/2021

Verified Customer

Category: Service

Great service!

Mike White Ford Service department is so great! They are well staffed, organized, attentive, and not over-crowded. They are efficient and I have found them honest, so far.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/16/2021 02:56 PM

Shane, thank you for the kind review! We're so glad that you've had such good experiences with our team! We hope to continue to build trust with you! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

DH

DYLAN H.

Hayden, ID

Ford Super Duty F-250 SRW

06/09/2021

Verified Customer

Category: Service

Great Service, beautiful facility

The staff is very knowledgeable and kind, the facility is amazing and the service was quick!!!

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/16/2021 02:56 PM

Dylan, thank you for the great review! We're so glad that you enjoyed your experience, our facilities and our staff! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

SE

STEVEN E.

Rathdrum, ID

Ford F350

06/09/2021

Verified Customer

Category: Service

Service

Service was outstanding my truck was ready when they said it would be

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/09/2021 03:18 PM

Steven, thank you for the outstanding review! We're so glad that we were able to take care of your truck as promised and get you safely back on the road! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

JH

JOHN H.

Spirit Lake, ID

Ford Super Duty F-350 SRW

06/06/2021

Verified Customer

Category: Service

Service Department and New Truck Discussion

As usual, the people in the service department were very friendly and explained everything to me after a routine service on my F350. I also had the opportunity to meet with Rob in the Sales department. We had talked on the phone a couple weeks prior about new F250 & F350 availability. He has the best product knowledge of any truck sales person I’ve ever met. I can’t afford the cost of a new truck right now, but when I can, I’ll be calling Rob. Great experience!

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/09/2021 03:13 PM

John, thank you for the great review! We're so glad that your service experience went so well and that you enjoyed talking with Rob! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

LT

LISA T.

Coeur D'Alene, ID

06/04/2021

Verified Customer

Category: Service

New tires

I was very happy with the service I received and everyone was very friendly.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/09/2021 03:06 PM

Lisa, thank you for the kind review! Congratulations on the new tires! We're so glad that you were happy with your service! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

BM

BETTY M.

Post Falls, ID

Chevrolet Malibu

06/03/2021

Verified Customer

Category: Service

Great service, attention to detail

Everyone is so friendly and nice. The facility was very clean. My car was serviced within the time limit that I was told. I will definitely go back.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/09/2021 03:04 PM

Betty, thank you for the great review! We're so glad that you enjoyed your interactions with our team and had a smooth service experience! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

DK

DAMON K.

Athol, ID

06/02/2021

Verified Customer

Category: Service

Good, reliable and professional service

I set up the appointment on line. They were ready for me when I arrived with all of the information and we didn't have to repeat it. My pickup's oil was changed and a new cabin filter were installed in less time than estimated. The staff is friendly, professional and provides solid advice.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/09/2021 03:02 PM

Damon, thank you for the 5 star review. We're so glad that your appointment went so smoothly and quickly! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

VG

VERNON G.

Post Falls, ID

Ford F450

05/29/2021

Verified Customer

Category: Service

The people

Outstanding people make the difference

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/08/2021 12:32 PM

Vern, thank you for the 5 star review! We're so glad that you have had such great experiences with our team. Our customers make us what we are! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

JR

JOHN R.

Hayden, ID

Ford F250

05/27/2021

Verified Customer

Category: Service

Cole was Excellent

Cole was thorough unlike Tyler who shoveled me off to cole last time without briefing me that I was getting a new service attendent so the wrong oil was installed,.
Then Tyler agued with me because his computer said 15/40 was the correct oil even though I has requested 10/30 for the winter at the previous oil change.
AI was charged for changing the oil.
It is NOT my fault your computer is wrong & Tyler shoveled me off. Tyler could not explain why my manual differed from his computer but insisted on billing me until I proved & he confirmed 10/30 was the correct oil--Tyler never followed up. I called Ford and they confirmed the manual was to be followed. I also googled and in fact 10/30 is reccommended as a better oil more pervasively.
I have owned the turck for 20 years since new and the feedback from service tecks at your dealership in Sandpoint & others is that 10/30 is best for the winter.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/28/2021 12:11 PM

John, thank you for taking the time to speak with Ed, our service director, on the phone. We hope to have the opportunity to serve you again in the future.

Employees worked with

Service Advisor

DF

DIANE F.

Coeur D'Alene, ID

05/27/2021

Verified Customer

Category: Service

Explorer

I have taken both my 2007 Explorer and my 2020 Edge to Mike White and Tom Addis for years. Always treated wonderfully.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/28/2021 12:13 PM

Diane, thank you for the 5 star review! We're so grateful that you continue to choose us as your service provider! We're so glad that you feel treated so well! It is always a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Rathdrum, ID

05/25/2021

Verified Customer

Category: Service

Always a pleasant experience

From customer service to service mechanics...always pleasant, efficient.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/27/2021 02:17 PM

Anonymous, thank you for the great review! We're so glad that you had a great experience and that it sounds like it wasn't the first great experience! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

CB

CRYSTAL B.

Post Falls, ID

05/25/2021

Verified Customer

Category: Service

Oil change

Efficient, courteous, professional, reasonable priced,

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/27/2021 02:15 PM

Crystal, thank you for the 5 star review! Efficient, courteous, professional and reasonable are all some of our most important goals! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

RB

RICK B.

Hayden, ID

05/24/2021

Verified Customer

Category: Service

Always very nice and efficient

Always very nice and efficient

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/25/2021 03:21 PM

Rick, thank you for the 5 star review! We're so glad that you find our team to be nice and efficient! That's always our goal! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

RS

ROBERT S.

Osburn, ID

05/20/2021

Verified Customer

Category: Service

Excellent Service

Quick thorough service with very personable people.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/24/2021 01:23 PM

Robert, thank you for the excellent review! We're so glad that you had such a pleasant experience and enjoyed meeting our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Bayview, ID

05/20/2021

Verified Customer

Category: Service

Waiting for future stars to shine!

Cole and others where nice to deal with no problem there. Please read my work and service report so that you understand why I am a little uneasy and waiting for the future warranty work if needed. We purchased this 2014 Escape with under 20,000 miles and so thought a warranty would be a good idea. The added work done was not on warranty and I understand that I just find the lug nut replacement to be a bit strange but understand it can happen. The reason I am nervous is no fault of yours but is because of a Dealership we used years ago that seemed always to have added work needed that usually costs must more than we had planned on. We finally quit dealing with them and our cost of car repair reduced significantly. We find it so wonderful to become confident in the honesty of business operations and look forward to that happening with Mike White Ford of CDA.

Please to not share this with the public it is only for your understanding of us as a Warranty and Service customer. Thank you The Bares'

Recommended

Employees worked with

Service Advisor

LS

LIZZY S.

Coeur D Alene, ID

05/17/2021

Verified Customer

Category: Service

Great Service

Called in for a last minute oil change before a quick road trip and they squeezed me in and took great care of my truck. They were incredibly kind and considerate. Could not recommend their services more.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/18/2021 01:22 PM

Lizzy, thank you for the great review! We're so glad that we were able to squeeze in your oil change and make sure that your truck was in tip top condition before your trip! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

RO

RYAN O.

Coeur D Alene, ID

05/17/2021

Verified Customer

Category: Service

Very friendly staff

Had to wait 2+ weeks to get in for a service appointment but they were quick, efficient, and a pleasure to deal with once I did.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/18/2021 01:21 PM

Ryan, thank you for the great review! We're sorry that there was a delay in getting your appointment, but rest assured we're working on finding additional technicians to help speed up our time tables! We're very glad that you had a great experience! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

RR

ROBIN R.

Portland, OR

05/14/2021

Verified Customer

Category: Service

Revels

We travel a lot and This location is one of our favorites. Cole especially is so great.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/14/2021 03:09 PM

Robin, thank you for the 5 star review! We're so glad that we're one of your favorite stops! You're always welcome! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future! Safe travels!

Employees worked with

Service Advisor

SR

STEVEN R.

Dalton Gardens, ID

05/10/2021

Verified Customer

Category: Service

Excellent customer service.

Cole and Tyler in the service department are professional and excellent representatives for Mike White Ford. Every time I bring my vehicle to the dealership for service or repair I have a positive experience.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/10/2021 04:57 PM

Steven, thank you for the excellent review! We'll be sure to pass along your kind words to both Cole and Tyler. We're so glad that you have had a series of positive experiences! We promise to work hard to make sure that all future experiences are pleasant as well! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

Verified Customer

Hayden, ID

05/10/2021

Verified Customer

Category: Service

2021 Ford Bronco Sport

Tyler was fantastic!

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/10/2021 04:04 PM

Anonymous, congratulations on the new 2021 Bronco Sport! We're so excited for the adventures that you will have with it! We'll be sure to pass along your kind words to Tyler! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Displaying Review 41 - 60 of 773 in total

The following reviews are either pending verification, not currently recommended, or have been flagged for violation of our Review Policy.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.