Cole Patterson

Barbara, thank you for the good review! We're so glad that you had such a great experience! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Kimberley, thank you for the good review! We're so glad that you found our team to be both nice and attentive! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Kathleen, thank you for the great review! We're glad that you enjoyed our employees and the ease of making an appointment! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Anonymous, thank you for the good review. Our normal promise times for oil changes are one hour. We're sorry that we were unable to get your vehicle back to you within the hour time frame. We're going to take a look and see what happened and how we can improve in the future. Thank you for letting us know! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

James, thank you for the good review! We're sorry that you had difficulty finding the service entrance! Hopefully we were able to get that cleared up once you arrived! We're so glad that you had a great interaction with Cole! We'll be sure to pass along your kind words. It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Bettyann, thank you for the great review! We're so glad that you enjoyed the level of work. As of yesterday (July 9th), we are asking our employees to be masked, so we are working to minimize risk for both our guests and our employees. It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Rick, thank you for the compliment on the mechanical work. We appreciate your feedback on how your service experience felt. 9/10 times, the services writers may appear to be goofing off but are actually discussing difficult service situations. They tend to deal with stressful or complicated situations with humor and I can completely see how that could come off the wrong way. We have discussed the situation internally and made adjustments. Thank you for your feedback. We look forward to serving you again and showing you a better service experience. 

Bradley, thank you for the good review! We're glad that we are beginning to earn your trust and look forward to 100% confidence!  Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Marilyn, thank you for the great review! There are a variety of reasons why an oil change appointment can go longer than the hour estimate but there aren't any excuses for it. We apologize for the lack of communication and will make a note to visit this with our team. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Lyle, thank you for the great review! We're so glad that the service went well and thank you for the feedback on the sticker! That's very good information for us to know! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Laura, thank you for the kind review! We're so glad that you found the waiting area comfortable and you were able to get in for your appointment quickly. We apologize for the noise level - some days are more raucous than others with pages and we're sorry that it took anything away from your comfort. We'll look into turning down the volume in the showroom/waiting area. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Shelley, thank you for the great review! From your description, it sounds like you had a great experience with us. We're always striving to improve and would love to know how we could have made your 4 star experience into a 5 star experience! If you have the time, please send us an email at marketing@mikewhitefordcda.com and let us know! Thanks! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Anonymous, thank you for the great review! We'll make sure to pass your kind words along to Cole! We're always striving to learn how to improve experiences and would love to know how to turn your 4 star experience into a 5 star! Please reach out when you have a moment and let us know! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

James, thank you for the review. We have changed some of our normal procedures due to the Coronavirus pandemic. Out of respect for most of our customer wishes, we are trying to limit contact with our service guests unless they request assistance. Please do not take this as our being unfriendly or unwelcoming, as we love spending time with our customers. We're just trying to keep everyone safe in these complicated times. I will pass along your suggestion about cookies, as that isn't something that we did before but sounds like fun! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Dennis, thank you for the great review! We'll be sure to pass your kudos along to Cole. We're always looking to improve and would love to know what would have turned a 4 star experience into a 5 star one. Please reach out and let us know! Continuous improvement is our motto! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Roy, thank you for your honest review! We are so sorry about the spacing issue! It would appear that we have some rather petite employees who don't always leave enough room for normal sized people to get into vehicles. Thank you for bringing it to our attention so that we can work on it in the future! We're so sorry that your experience ended that way and rest assured, we are always happy to bring your vehicle to you! Thank you for choosing Mike White Ford! We look forward to serving you in a more comfortable way in the future!

Richard, thank you for the good review. We always strive to turn a 4 star experience into a 5 star. Please let us know what we can do in the future to make your good experience into a great one! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Anonymous, thank you for the good review. Although we're not happy to hear that your prior experiences with us weren't up to par, we're quite glad to hear that this experience went much better! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Cynthia, thank you for the good review! We're so glad that we were able to take care of your tires and batteries. However, we're so sorry that you didn't get your coupon for the car wash! I'm more than happy to send it to you in the mail! Please email me with your address to marketing@mikewhitefordcda.com and I'll get it in the mail to you straight away! Thanks for choosing Mike White Ford! We look forward to serving you again in the future!