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CHRISTINE TONELLI

McGrath City Hyundai
Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(579 reviews)
40

Reviews of CHRISTINE TONELLI

DT
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Darlene T.
Elmwood Park, IL
2014 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2020
verified customer Verified Customer
Category: Service
Great people working there
McGraff takes care of my recent problems
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/13/2020
Service Type: Maintenance
Category: Service
SERVICING
all costs not explained, seat belt alarm not working properly , glove compartment dirty,,
Not Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 03/14/2020 06:19 AM

Hello Esteban, 

My name is Christopher, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5052. I look forward to speaking with you soon.

Respectfully,

Christopher M. Hoelbl
Customer Specialist
McGrath City Hyundai
choelbl@mcgrathcity.com
773-804-5052

Employees worked with
CT
CHRISTINE TONELLI
EG
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Earlester G.
Chicago, IL
2014 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/04/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Needs improvement
I love the Dealership in general its who check me in sometimes they have no knowledge of what's going on
Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 12/04/2019 02:01 PM

Hello Earlester,

My name is Christopher, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5052. I look forward to speaking with you soon.

Respectfully,

Christopher M. Hoelbl
Customer Specialist
McGrath City Hyundai
choelbl@mcgrathcity.com
773-804-5052

Employees worked with
CT
CHRISTINE TONELLI
HG
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Horacio G.
Chicago, IL
2015 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/22/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
2 hours for Oil Change??????????
This is incredible. Made an appointment for oil change for 07:50 a.m.. They return my car at 10:00 a.m. 2 hours and they have Oil Change Express.
Not Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 11/22/2019 11:33 AM

Hello Horacio, 

My name is Christopher, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5052. I look forward to speaking with you soon.

Respectfully,

Christopher M. Hoelbl
Customer Specialist
McGrath City Hyundai
choelbl@mcgrathcity.com
773-804-5052

Employees worked with
CT
CHRISTINE TONELLI
MH
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Milton H.
Bellwood, IL
2013 Hyundai Azera
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/13/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
GREAT Service Reps. Fddie V. and Ms. Chris Tennilly (excuse name spelling) ?????????????? Especially Mr. Eddie V.....
??????????????????????????????????????????????
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/18/2019 05:28 PM

Hello Milton,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Employees worked with
CT
CHRISTINE TONELLI
AS
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Adam S.
Chicago, IL
2015 Hyundai Santa Fe Sport
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/05/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
adam s.
service I received for my oil change on 8-1-2019 was 5 star.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/07/2019 07:24 AM

Hello Adam,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Elmwood Park, IL
2015 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/23/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Vehicle Service is good/customer service not where it should be
I've never had an issue with the actual service that's being done to my vehicle, the reason for the 3 star rating is due to the lack of customer service. I was promised my vehicle would be serviced within 90 minutes, when it was getting close to 2 hours, I contacted the service department via text message and they never responded. When I asked at the counter if my vehicle was done, I was just told no, that they were just taking longer, no apology was extended and I wasn't given a new promised time until I pressed for it. I went in for an oil change, there are multiple options for oil changes in close proximity to the dealership. So I expect them to treat customers as if their business is important to them because there are many other options.
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/23/2019 01:45 PM

Hello Jennifer,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Employees worked with
CT
CHRISTINE TONELLI
TC
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Tawanna C.
Chicago, IL
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/06/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Recall part for engine
.
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/08/2019 07:15 AM

Hello Tawanna,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Employees worked with
CT
CHRISTINE TONELLI
WL
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Willie L.
Forest Park, IL
2012 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2019
verified customer Verified Customer
Category: Service
excellent service
service good from christine
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/05/2019
Service Type: Repair
Category: Service
rating service lady very good mrs.christine
nice pe0ple work in service department
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/08/2019 07:15 AM

Hello Willie,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2011 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/24/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Inattentive Staff
Super average service. I spent a full Saturday there, and then had to drop my car off again on a weekday. Both days I wasn't given updates about my car throughout the day until the service was complete. Basic communication would've greatly improved my experience. Also, the staff came across lazy and inattentive. I'm new to Chicago, so I defaulted to taking my car to a dealer because I didn't want to do research for a different option. They didn't give me any reason to go back.
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/25/2019 09:17 AM

Hello Ben,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2016 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/25/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Could be better
Didn’t get my fluids topped off
Didn’t get my car wash when there was car washes being done
Didn’t get my radio knob checked
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/26/2019 07:07 AM

Hello Rene,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
AB
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Aaron B.
Oak Park, IL
2018 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/20/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Standard Experience
Everyone comes here out of necessity and it is shown by the available amenities. You won't be wow'd but you probably won't be upset either. The wifi works well so it is easy to slouch in a chair on your phone for the duration of you visit or watch one of the two TVs. Working space is limited if you had plans of being productive. The coffee has caffeine in it and is not the worst; if you're planning a longer maintenance I recommend bringing a snack, there are no vending machines or food available.
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/22/2019 06:18 AM

Hello Aaron,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Oak Park, IL
2011 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2018
verified customer Verified Customer
Category: Service
Recall
The service was excellent!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/23/2018
Service Type: Repair
Category: Service
The service clerks
All Good!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/26/2018 10:04 AM

Hello Clifford,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
IC
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Isis C.
Chicago, IL
2013 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/09/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Service review
See previous comments regarding Christine. Please note my overall score should not reflect the service provided by Christine as I personally rated her a four.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 11/10/2018 07:01 AM

Hello Isis,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2011 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/03/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
No Parking
No Parking and not convenient location
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 11/05/2018 06:06 AM

Hello Mr. Payne,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2018 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/23/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Long wait for Oil Change
Long wait for oil change but firendly staff and knowing it was done correctly = piece of mind
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/23/2018 12:49 PM

Hello Nicole,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
AS
gravatar
Antoni S.
Chicago, IL
2015 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/12/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Good
Great
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/15/2018 07:26 AM

Hello Anthony,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2013 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/24/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Unacceptable
Good thing I have family who live around the area other wise I would have been waiting in the waiting room for 6 hours when told my car would be complete in 3.5 hours.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/25/2018 08:04 AM

Hello,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathnetwork.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
TF
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Terry F.
Elmwood Park, IL
2008 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/21/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Still hesitant
I said previously what needed to be said
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/21/2018 08:11 AM

Good morning Terry,

I have verifyed that your part has arrived, please contact me when your are free. You can reach me at 773-889-9090 (select opt. 5, ask for Lori) or via email Lgiotta@mcgrathcity.com I would like to speak to you about your last visit. Thank you

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/21/2018 09:42 AM

See you on Saturday Terry! 

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/30/2018 02:06 PM

Hi Terry,

Hope all is well, thank you giving us a second chance! Both Christine and I would like to thank you again for all the wonderful comments on saturday. please be sure to fill out our rescore review. 

Loredana Giotta
Customer Success Manager 
McGrath City Hyundai 
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Melrose Park, IL
2018 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/18/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Nice but slow.
Service staff are pleasant but it took over 90 minutes to get the oil changed in my car, even with an appointment. It was my first time there. I hope it gets better!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/20/2018 07:19 AM

Hello Sophie,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathnetwork.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2012 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/30/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Okay but no one went out of their way
Service is good. Car was not clean after being told service had been completed. This location is hot or miss on customer service. Some people great, others not. I just caught the wing colleague
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/31/2018 07:15 AM

Hello,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
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