CT

CHRISTINE TONELLI

McGrath City Hyundai

Overall Rating

4.5

(579 reviews)

40

Reviews of CHRISTINE TONELLI

Verified Customer

Chicago, IL

2016 Hyundai Tucson

ReScore Review™

03/10/2022

Verified Customer

9

Category: Service

Christina is always positive.

Christina In the service department. I can't remember her last name. every time I come she has a positive attitude. Always willing to help.

Original Review

03/07/2022

Service Type: Maintenance

5

Category: Service

Used to be great

It could be better. i’m just gonna blame it on COVID.

LEIF F. from McGrath City Hyundai responded on 03/08/2022 02:15 PM

Latasha, thank you so much for speaking with us! I am very happy that we were able to resolve everything for you. Never hesitiate to let us know about any issues at all, we're always here for you and we appreciate you very much. Thank you!

LEIF F. from McGrath City Hyundai responded on 03/08/2022 02:17 PM

Thank you so much for speaking with us! We are so happy that we were able to resolve everything for you! Please, never hesitate to reach out to us with any issues at all, we're here for you and we appreciate you very much. Thank you again!

Employees worked with

CHRISTINE TONELLI

MV

Maria V.

Chicago, IL

2019 Hyundai Santa Fe

ReScore Review™

03/03/2022

Verified Customer

10

Category: Service

OIL CHANGE

CHRISTINE WENT ABOVE AND BEYOND HELPING ME . VERY NICE AND PROFESSIONAL.

Original Review

03/02/2022

Service Type: Repair

4

Category: Service

OIL CHANGE

CHRISTINE WENT ABOVE AND BEYOND HELPING ME . VERY COURTEOUS AND PROFESSIONAL.

CHRIS C. from McGrath City Hyundai responded on 03/03/2022 08:25 AM

Thank you very much for taking the time to speak with me. I am glad we were able to discuss and resolve your concerns. I really appreciate all the kind words. I amalways here to help you with anything you need. I look forward to seeing you on your next service visit. Thank you again and have a great day.

Best regards,

Christine

Employees worked with

CHRISTINE TONELLI

CP

Cory P.

Chicago, IL

2016 Hyundai Elantra Gt

02/27/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Professional

Professional service overall. However, I did wait longer than expected for service to be complete.

CHRIS C. from McGrath City Hyundai responded on 02/28/2022 12:51 PM

I just wanted to say thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Thank you for the understanding in regards to our staffing levels, as well as, our current construction/remodel projects. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Chris

Employees worked with

CHRISTINE TONELLI

OM

Oscar M.

Elmwood Park, IL

2019 Hyundai Veloster N

02/22/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Christine Is the MVP of this establishment

It’s been a while since I’ve came in for service due to the weather and lack of driving. While pulling in I noticed Christine was working and thought “no way she would remember me from almost 6 months ago..” but sure enough she remembered my name, that I get fully synthetic oil, and that I opt out of the free car wash. My mind was blown that she’s that involved with her customers. While waiting she also checked in on me, made sure the tv was on a good channel and reminded me of the complimentary coffee. Christine is a staple of this place and every customer that deals with her should consider themselves lucky to have her. I hope that she’s there for all my future visits.

CHRIS C. from McGrath City Hyundai responded on 02/22/2022 03:35 PM

I just wanted to say thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Thank you for the understanding in regards to our staffing levels, as well as, our current construction/remodel projects. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Chris

Employees worked with

CHRISTINE TONELLI

JS

Juanita S.

Chicago, IL

2017 Hyundai Sonata

02/21/2022

Service Type: Repair

Verified Customer

8

Category: Service

M city

Great customer service made my visit comfortable

CHRIS C. from McGrath City Hyundai responded on 02/21/2022 04:33 PM

I just wanted to say thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Thank you for the understanding in regards to our staffing levels, as well as, our current current construction/remodel projects. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Chris

Employees worked with

CHRISTINE TONELLI

SK

Stacy K.

Chicago, IL

2018 Hyundai Sonata

02/18/2022

Service Type: Repair

Verified Customer

6

Category: Service

Cold waiting area. Cost is up there

Representative was excellent.

CHRIS C. from McGrath City Hyundai responded on 02/22/2022 02:04 PM

I just wanted to say thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. We are currently going through a construction/remodel projects which has been causing some issues with heating ,as well as, lighting and electrical. I am sure when the remodel is complete, tempature will no longer be an issue in our waiting room. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Chris

Employees worked with

CHRISTINE TONELLI

TC

Tim C.

Chicago, IL

2020 Hyundai Kona

02/01/2022

Service Type: Repair

Verified Customer

9

Category: Service

Excellent service

Had to drop off my car in a winter storm. Christine at the service desk made sure that I was able to get a Lyft. Would recommend

CHRIS C. from McGrath City Hyundai responded on 02/05/2022 02:15 PM

I just wanted to say thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Thank you for the understanding in regards to our staffing levels and we are currently working on the scheduling system for better spacing of appointments. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Chris

Employees worked with

CHRISTINE TONELLI

MW

Maurice W.

Chicago, IL

2015 Hyundai Genesis

01/07/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Hyundai dealership

I’d definitely return here and recommend this dealership to all my family and friends

ANA R. from McGrath City Hyundai responded on 01/10/2022 07:33 AM

Thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Ana Rivera
Client Relations Manager
AnaR@ mcgrathcity.com

Employees worked with

CHRISTINE TONELLI

RC

Richard C.

Bridgeview, IL

2014 Hyundai Sonata

12/21/2021

Service Type: Maintenance

Verified Customer

8

Category: Service

Christine should get a raise or a promotion :)

Christine is an excellent customer service person. Great job!

ANA R. from McGrath City Hyundai responded on 12/21/2021 10:19 AM

Thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Ana Rivera
Client Relations Manager
AnaR@ mcgrathcity.com

Employees worked with

CHRISTINE TONELLI

Verified Customer

Elmwood Park, IL

2012 Hyundai Accent

12/13/2021

Service Type: Maintenance

Verified Customer

9

Category: Service

Thank You McGrath

Thank you, Christine! Good Service!

ANA R. from McGrath City Hyundai responded on 12/13/2021 01:50 PM

Thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Ana Rivera
Client Relations Manager
AnaR@mcgrathcity.com

Employees worked with

CHRISTINE TONELLI

BK

Barry K.

Chicago, IL

2018 Hyundai Elantra

12/10/2021

Service Type: Repair

Verified Customer

9

Category: Service

Great job

Great service

CONSTANCIA M. from McGrath City Hyundai responded on 12/10/2021 07:42 AM

My name is Ana, I am the clients relations manager here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I truly apologize for the long wait to be greeted, and I assure that next time our staff will be on it. We strive to be a 5 star dealer, and would appreciate if you could help us keep that status, by rescoring us on the survey. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-804-5016. I look forward to speaking with you soon.

Respectfully,

Client Relations Manager
AnaR@mcgrathcity.com

Ana Rivera

Employees worked with

CHRISTINE TONELLI

Verified Customer

Chicago, IL

2013 Hyundai Elantra Gt

12/07/2021

Service Type: Maintenance

Verified Customer

1

Category: Service

Excellent staff horrible organization

The car took hours longer than their estimation. They couldn’t find my part which means they are very disorganized, it took them one hour and a half just to do that. Their customer service is very good however and it was their only saving Grace

CONSTANCIA M. from McGrath City Hyundai responded on 12/08/2021 10:18 AM

My name is Ana, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,
Ana Rivera
Mcgrath City Hyundai
anar@mcgrathcity.com

Employees worked with

CHRISTINE TONELLI

Verified Customer

Chicago, IL

2019 Hyundai Kona

11/12/2021

Service Type: Repair

Verified Customer

10

Category: Service

Service

The service are excellent very professional and friendly

CONSTANCIA M. from McGrath City Hyundai responded on 11/13/2021 01:35 PM

Thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with

CHRISTINE TONELLI

JS

Janet S.

Chicago, IL

2012 Hyundai Elantra

11/05/2021

Service Type: Repair

Verified Customer

10

Category: Service

Service

The staff has been serviced oriented even with in increase of business.

CONSTANCIA M. from McGrath City Hyundai responded on 11/08/2021 06:27 AM

Janet,
Thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with

CHRISTINE TONELLI

GJ

Gregory J.

Chicago, IL

2018 Hyundai Tucson

11/01/2021

Service Type: Repair

Verified Customer

10

Category: Service

Christine in Service

I have been going here for years, and can't always have a good experience with Christine T in service. She is attentive, gets back to me in a timely fashion, and is very with the pricing for any service for you vehicle.
I highly recommend Christine and this dealership if you want good service and a fair price.

CONSTANCIA M. from McGrath City Hyundai responded on 11/02/2021 11:17 AM

Gregory,
Thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with

CHRISTINE TONELLI

PK

Patrick K.

Chicago, IL

2018 Hyundai Sonata

10/05/2021

Service Type: Repair

Verified Customer

0

Category: Service

Horrible Communication!!

Service Dept does not keep you informed as to what is going on with your vehicle. I understood that they were very busy, I just wanted to be updated on the status of my vehicle. Was never told that it would take over 2 weeks to get my car done. Every time I called, I was on hold over 30 min to talk to someone who could not answer any of my questions, was told I would get a call back from my service rep (which never happened).

CONSTANCIA M. from McGrath City Hyundai responded on 10/07/2021 03:17 PM

Patrick,
My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-804-5016. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employees worked with

CHRISTINE TONELLI

Verified Customer

Elmwood Park, IL

2019 Hyundai Santa Fe

10/05/2021

Service Type: Maintenance

Verified Customer

5

Category: Service

Be prepared to wait

My wait time for a standard oil change was 2.5 hours.

CONSTANCIA M. from McGrath City Hyundai responded on 10/05/2021 02:00 PM

My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employees worked with

CHRISTINE TONELLI

CD

Clarence D.

Chicago, IL

2018 Hyundai Sonata

09/28/2021

Service Type: Repair

Verified Customer

7

Category: Service

Lovely Staff but lacks Technicians

The need for service technicians is at an all time high at this place. They are quick once the actually look at a vehicle. Lot of cars that needed to be worked on. Waited 8 days for a 1 day job.

CONSTANCIA M. from McGrath City Hyundai responded on 09/29/2021 05:39 AM

Clarence,

Thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,
Donna Vician
Customer Service Team Member
dvician@ mcgrathcity.com

Employees worked with

CHRISTINE TONELLI

Verified Customer

Chicago, IL

2018 Hyundai Elantra

09/20/2021

Service Type: Maintenance

Verified Customer

5

Category: Service

Time-consuming

Plan to spend your whole day dealing with them even if your appointment is the first one of the day.

CONSTANCIA M. from McGrath City Hyundai responded on 09/22/2021 09:42 AM

My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-804-5016. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employees worked with

CHRISTINE TONELLI

KS

Krystyna S.

Elk Grove Village, IL

2014 Hyundai Elantra Gt

09/15/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Always friendly, always helpful.

They take care of my cars for many years.

CONSTANCIA M. from McGrath City Hyundai responded on 09/15/2021 07:51 AM

Krystyna,

Thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with

CHRISTINE TONELLI

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