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SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
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CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

Verified Customer
Oceanside, CA
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service!
Exceptional and fast quality service!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/05/2021 08:11 AM

Thank you for the fantastic 5 star review. We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
KT
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Kevin T.
San Jacinto, CA
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
TEMECULA HYUNDAI IS AN EXCEPTIONAL AUTO DEALERSHIP !!!!
James Cruegar- internet sales mgr., Carlos Velasco-service mgr., Chris Ramirez- finance rep.,and BRAD CANNON- GEN. MGR. ....are truly outstanding representatives of what auto dealership employees shoud be...personable, competent, trustworthy, respectable, and fun to interract with !!!!!...im driving my 4th Hyundai Sonata since 2013....the first 2013 was leased at Gosch Hyundai in Hemet, Ca. near where i live in San Jacinto, Ca....in fact, i worked there in sales at the time.the next three...2016, 2019, and my new 2021 Sonatas were all leased from Temecula Hyundai since i retired from the car business in 2014 after 24 years in auto sales. I KNOW WHAT A GREAT AUTO DEALERSHIP IS because of my experience in the business. Based on my experience, the only dealership that comes close to Temecula Hyundai is Selman Chevrolet in Orange, Ca....where i worked for seven years, before moving to Las Vegas, Nv. to sell, and eventually moved to service, for Fletcher Jones Superstore on Decater Ave, selling Chevrolet, Mitsubishi, and Hyundai. I love my 2021 glowing yellow Sonata SEL PLUS !!!!!, and every other Sonata ive leased in the past !!!!! HYUNDAI IS GREAT VALUE FOR ONES' MONEY !!!!!!!!!
Recommended
Travis K., Service Advisor from Temecula Hyundai responded on 04/30/2021 12:06 PM

THANK YOU FOR THE GREAT DETAILED REVIEW OF OUR FAMILY HERE AT TEMECULA HYUNDAI! SEE YOU NEXT SERVICE! ENJOY YOUR NEW RIDE!

Travis Kuhn
Service advisor
951-699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
SV
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Shannon V.
Temecula, CA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
This is my home dealership, it is easy to make a appointment ,if you are waiting for your vehicle they have internet ,TV, and snacks for the little ones ..or they can get you a ride home ...They do there best to get you in and out ..
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/23/2021 11:12 AM

Thank you for the fantastic 5 star review. We appreciate you coming in to see us. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
TA
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Troy A.
Temecula, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
product, price & SERVICE
I purchase my first Hyundai in 2011 ...primarily because of their (at that time) updated stylings (although I knew about their 10 year warranty, etc). 10 years later, and a few thousand miles over warranty, my car (for reasons unrelated to my care and service of the car) needed a new motor. Hyundai (and the Temecula shop) came through, replacing the motor (and providing a rental car) at no expense.

REFRESHING!

Thank you,
Troy
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/22/2021 11:27 AM

Thank you for the great 5 star review. We appreciate you coming in to have your vehicle serviced with us. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
EC
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Elizabeth C.
Temecula, CA
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/15/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very good
Pick up and delivery was great all services done. Such an easy way to have a good service done
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/19/2021 04:53 PM

Thank you for the feed back on your last service. We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
AT
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April T.
Anza, CA
2011 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2021
verified customerVerified Customer
Category: Service
The follow up w the original problem
I guess the pressure switch 181 recall didn’t have anything to do with losing oil in my engine!
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
MP
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Manuel P.
Winchester, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
excellent service
Easy scheduling of appointments online. Friendly and courteous employees. Clean waiting area a well as restrooms.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/02/2021 11:41 AM

Thank you for the great 5 star review. We appreciate you coming in to have your vehicle serviced with us.  






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Menifee, CA
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2021
verified customerVerified Customer
Category: Service
Satisfied customer
This is the second vehicle we have bought from Temecula Hyundai and we are very happy with both cars.
I had a complaint regarding a recent service visit and was subsequently contacted by Carlos in the service department. Thanks to Carlos‘s health and that of his service team my complaint has been satisfied and I am very happy direct command Temecula Hyundai sales and service to my friends and family.
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
ML
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Michelle L.
Temecula, CA
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome customer service
I always have great service when I go! And I absolutely love the valet service!
I have a lease and it’s coming due and I will definitely go back to Temecula Hyundai!
Thank you!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/18/2021 07:47 AM

Thank you for the raving review. We appreciate you coming in to have your vehicle serviced with us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Menifee, CA
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2021
verified customerVerified Customer
Category: Service
Satisfied customer
This is the second vehicle we have bought from Temecula Hyundai and we are very happy with both cars.
I had a complaint regarding a recent service visit and was subsequently contacted by Carlos in the service department. Thanks to Carlos‘s health and that of his service team my complaint has been satisfied and I am very happy direct command Temecula Hyundai sales and service to my friends and family.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/12/2021
Service Type: Maintenance
Category: Service
X
X
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/13/2021 09:36 AM

I am so sorry to hear about the disappointment with the hood adjustment.  I will be in touch Monday to see what we can do to resolve the issue with the hood adjustment.  






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Fallbrook, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service dept
Good service department
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/11/2021 02:35 PM

Thank you so very much for the great 5 star review. We appreciate you coming in to see us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
NA
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Nancy A.
Menifee, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Serice
Carlos Velasco was my service representative and he was fantastic communications, on time service, reporting the status of the repair. I was very pleased and happy
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/03/2021 01:54 PM

Thank you so very much for the great 5 star review. I hope you have a wonderful day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
EA
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Edgar A.
Murrieta, CA
2006 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
GREAT SERVICE
GREAT SERVICE THANK YOU CARLOS
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/02/2021 07:22 AM

Thank you for 5 star review. Hope you have a fantastic day. Thank you for coming in to see us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Moreno Valley, CA
2011 Hyundai Elantra Touring
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2021
verified customerVerified Customer
Category: Service
Regular maintenance
Just had a required factory maintenance recently and went to search the web for available nearest Hyundai car service since my car were only handled and taken care of service dealer since i bought it to keep its maintenance record updated. Found one in Temecula and glad for the service rendered. Keeping my car be safely running in good and stable condition. Thanks a lot.
Recommended
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Moreno Valley, CA
2011 Hyundai Elantra Touring
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2021
verified customerVerified Customer
Category: Service
Regular maintenance
Just had a required factory maintenance recently and went to search the web for available nearest Hyundai car service since my car were only handled and taken care of service dealer since i bought it to keep its maintenance record updated. Found one in Temecula and glad for the service rendered. Keeping my car be safely running in good and stable condition. Thanks a lot.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/22/2021
Service Type: Maintenance
Category: Service
Place is accessible though not a spacious one
So far so good. My first time to do service maintenance in Temecula and see how far my car could keep it up. I used to have it in Corona Hyundai before.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/23/2021 12:53 PM

Thank you for the returned survey. I have called to see if I can chat in regards to the repairs made but was not able to reach you. Please give me a call back when you have a chance as I would like to talk to you. Thank you and hope you have a great day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
LH
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Lawrence H.
Menifee, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional Service
Temecula service department is always courteous, professional, and prompt In servicing my vehicle. During the pandemic the lounge seating was separated to allow for social distancing. I felt very safe during my two hour visit.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/15/2021 06:03 PM

Thank you for the great 5 star review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Lake Elsinore, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service and Work done in a timely manner.
Love that everyone is nice and everything promise gets delivered!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/27/2021 02:15 PM

Thank you for the great 5 star review. Hope you have a great day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
JA
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John A.
Winchester, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
5 Star Service
My Christmas card from dealership had a coupon..I Used it on my next visit and had a read small bill to pay! Thank you
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/04/2021 04:06 PM

Thank you so very much for the great 5 star review. We appreciate you coming in to see us. 





                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
NM
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Nicholas M.
Temecula, CA
2020 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Car buying process
Easy and fast
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 12/28/2020 11:05 AM

Thank you for the great 5 star review. We hope you have a great Holiday. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
LS
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Linda S.
Temecula, CA
2019 Hyundai Ioniq Electric
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Routine maintenance
Easy and fast service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 12/21/2020 10:42 AM

Thank you for the great 5 star review. We appreciate you coming in to see us for service. Happy Holidays. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
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