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SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
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CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

SB
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Sarah B.
Menifee, CA
2012 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Will not be back!
They mis-diagnosed (couldn't find any issue!) an air conditioning problem on a previous occasion along with another Hyundai in Orange County (in shop twice for same problem since we bought the car!) and now all of the sudden it was diagnosed as a bigger problem and needing $1200 (at least) in repairs and of course 13,000 outside of the warranty and Hyundai Corp or Hyundai of Temecula won't budge and help with the repair that should have been fixed in 2014 when we bought it or in 2015 again when we took it in to this Hyundai for the SAME problem!
Not Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2012 Hyundai Azera
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Habitually disappointing
rushed, superficial, no meaningful interaction with service advisor, low air pressure in tires the very next day (and not from a flat) despite their 'multisysytem check', didn't get the promised call-back from service advisor, pretty similar to what I experienced there previously
Not Recommended
Sandra P W. from Temecula Hyundai responded on 07/12/2017 10:28 AM

Thank-you for your reiview and your feedback. We apologize that your recent service was unsatisfactory as we do appriciate your business.

Employees worked with
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CARLOS VELASCO
Service Manager
KM
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Karl M.
Murrieta, CA
2012 Hyundai Azera
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/30/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Didnt fix issue
Claiming that the noise I hear is normal. The noise was not there when I bought the car and has gotten worse. Charged me $135 to diagnosis this. Problem with passenger seat sensor and I have been told 2 stories about this issue. $1600 for parts alone and currently the air bags don't work in my car. I have bought 5 cars here and am very disappointed.
Not Recommended
Sandra P W. from Temecula Hyundai responded on 03/31/2017 08:46 AM

Karl,

I know it is frustrating to hear that a part is not covered under warranty at 88k miles and then to hear how much it was was shocking. I do understand why you are upset. 
As far as the noise I also understand, I have the same vehicle and if you would like to come in I would be glad to have you listen to mine also.


Sincerely,

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Wildomar, CA
2014 Hyundai Accent
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
No communication
Not Recommended
Sandra P W. from Temecula Hyundai responded on 02/07/2017 02:21 PM

I can not apologize enough for our lack of communication. It is not the type of service we pride ourself on.
Thank-you for your feedback and again accept my sincere apologies.

Employees worked with
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CARLOS VELASCO
Service Manager
NT
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Neal T.
Canyon Lake, CA
2015 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/03/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quit a few new people
They need give accurate information
Recommended
Sandra P W. from Temecula Hyundai responded on 11/04/2016 08:06 AM

Neal,
I do apologize , we do work on an appointment basis and try to get cars through as quickly as we can.
Please let me know next time you are in and I will make sure you get through quicker.

Employees worked with
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CARLOS VELASCO
Service Manager
KP
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Kimberly P.
Temecula, CA
2012 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/04/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not owning a situation
I bought my car with only 4 moles on it, that were from me test driving it and shortly after my steering light came on. I took ut in multiple times and was told it was fixed untile the third time, they told me they needed to replace my steering column. After they replaced it my steering wheel was crooked and I brought it back, they said they fixed it. I drove it off the lot and it was not fixed, so I turned around had a tec deive with me and showed them the issue. He then took it back in and i guess temporarily fixed it. I say temporarily because when I went.baxk for my 20,000 mile service I received my car back with a crooked steering wheel, they told my i needed to get an alignment. (Did not own the situation after I told them this happend last time, so I had to spend money on an alignment) again temp fix. I came in for my 60,000 miles and agin after this service my wheel was not straight. I work and am unable to keep leaving work early to have them do what should have been done correct the first time. So I drove with a crooked steering wheel until I needed my next service, an oil change. I brought it in and let them know about my frustrations with my steering wheel and they again said it had nothing to do with them replacing my steering wheel but they would look at it. To my surprise (said in a sarcastic voice) I am still driving everyday on a dangerous road with a steering wheel. I use to own an acura and decided to trade it in for a Hyundai Sonata because of all the good things I have heard about the company and the car. My next car will not be a Hyundai because of the service I received and the frustration of driving with a crooked steering wheel. If the steering column would have not been replaced would and worked how it should have when I bought it would have been nice. But now I have an unsafe car that I am driving. Thank you Hyundai!
Not Recommended
Sandra P W. from Temecula Hyundai responded on 08/05/2016 04:55 PM

Kimberly,

I have left you a message so we could go over the issues you are having.
Please feel free to contact me when you can.

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2011 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/25/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
It's all about Quality NOT quantity
Just a suggestion...don't be so quick to get to the next customer, correct the issues of the existing customer before moving on.
Not Recommended
Sandra P W. from Temecula Hyundai responded on 06/26/2016 01:14 PM

I am sorry that this happened, this is not the type of service we give. I know it is easy to get caught up when we are busy, but again this is not how we want our customers to feel.
If there is still a starting issue , please feel free to contact me and I will get it resolved right away.
We do appriciate your business.

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Murrieta, CA
2013 Hyundai Accent
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/06/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Pricey. Technicians not helpful.
Pricey. Staff should help female customers when it comes to maintenance. Its like no question, no answer type of thing.
Not Recommended
Sandra P W. from Temecula Hyundai responded on 06/09/2016 11:12 AM

Aurea,

I have left a message for you and would love the opportunity to speak with you.
I have gone over your recent service visit and spoken to your advisor. Everything that was recommened to you was what the vehicle needed and your were given a $20.00 discount for that service.
I do take this feedback seriously and would like to speak with you to clear this up.
Sincerly,
Sandra Wingate

Employees worked with
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CARLOS VELASCO
Service Manager
JT
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JOHN T.
Murrieta, CA
2019 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/04/2023
verified customerVerified Customer
4
Category: Service
Follow up from prior survey and latest experience at Service Center
Came in at pre-scheduled, pre-arranged time Monday for fix of idle switch, a problem that didn't exist until I had my car repaired here last week which included a new battery.
This was the 2nd time I came in to have this issue fixed (earlier survey describes the prequel).
When I came in I was helped by the woman that is always there, the one with BDS(?) acronym on the title of her name tag (forget her name, but she is ALWAYS in a hurry and I have never seen her smile). I asked her what the BDS stood for when she was checking me in at the counter, she said she really didn't know. I get the feeling that while I sense experience, she doesn't really like dealing with people; and I am referring to my collective experience at the service center which includes prior visits. She did help me right away, which I appreciated as I don't think I've experienced that before from the service counter because there is usually a wait just to get someone to acknowledge me. She asked what the problem is with the car but she immediately went walking around the car videoing it while I am answering her as to why I am there, so I had to walk around the car following her because she otherwise wasn't going to hear me. Seemed rude, not willing to pay attention to me for 10 seconds to hear why I am there or look at me when I am answering her question and instead is run around to the other side of the car. When done circling she asked if I know who was helping me before and I said "yes, Carlos". She said she would let Carlos know and that was the last interaction with her. They did get my car pulled in right away, which I thought was a good sign. I then waited at least 5 minutes standing around at the counter for Carlos or someone to speak with me after that, and during that period I got a call from the general manager about the previous survey I responded to that set off this return repair. Gold star move, I thought. Much appreciated. Takes a lot of the sting out of the situation when you know that management actually cares about the customer service. After a few minutes I was helped by a smiling gentleman who seemed eager to get me started, I do not know his name I think he was bald. He had me sign paperwork and asked if I was going to wait, or if a ride needs to be arranged, or what. I said, "well...how long will it take for a potential fix?" He said "30 min, 60 min, or could be more just hard to say until they can assess it which may take 20 minutes or more". I asked if I can just wait to find out what they asses then, then go from there as far as a ride or what and he said okay. He added that he would let me know when they have done the assesment. He didn't; I waited for what was exactly 45 minutes after that in the waiting area and was about to get up and ask when I was told my car is ready. During the time I waited a woman came out and offered everyone a snack and water. I took advantage, I told her though that I can get up and get the water myself but she insisted on getting it for me. Wow. Such different service inside the waiting area than what I experience at the service center 67% of the time. Despite not getting notified of the assessment I was happy that the car was ready and figured that based on the service here, that they actually went right into fixing the problem and too busy to let me know what the assessment was probably because they weren't instructed to do that (just guessing). It's always busy here, I understand how that goes. The pattern of highs and lows with the service though is unlike anything I have experienced elsewhere, that's why I take the time to respond to this, and the opportunity to do that and know the manager pays attention to these surveys is much appreciated. I bought my car here.
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Aguanga, CA
2013 SONATA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/26/2022
verified customerVerified Customer
8
Category: Service
Communication
Better communication of the status of the vehicle. Especially when the service is a quick one.
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Moreno Valley, CA
2011 Hyundai Elantra Touring
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2021
verified customerVerified Customer
Category: Service
Regular maintenance
Just had a required factory maintenance recently and went to search the web for available nearest Hyundai car service since my car were only handled and taken care of service dealer since i bought it to keep its maintenance record updated. Found one in Temecula and glad for the service rendered. Keeping my car be safely running in good and stable condition. Thanks a lot.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/22/2021
Service Type: Maintenance
Category: Service
Place is accessible though not a spacious one
So far so good. My first time to do service maintenance in Temecula and see how far my car could keep it up. I used to have it in Corona Hyundai before.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/23/2021 12:53 PM

Thank you for the returned survey. I have called to see if I can chat in regards to the repairs made but was not able to reach you. Please give me a call back when you have a chance as I would like to talk to you. Thank you and hope you have a great day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Wildomar, CA
2015 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly staff
Could be quicker.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/28/2020 07:06 AM

I am so very sorry that we have failed to go over your paperwork upon taking off. I will make sure to have a conversation with my staff and cashiers that they need to make sure and go over paperwork very thoroughly. I am very sorry for the inconvenience. We have started to go paperless and I will look and see if we have emailed you a copy of the M.P.I ( multi point inspection) . 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2016 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
N/A
N/A
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/28/2019 09:21 AM

I am so sorry for not getting  back to you sooner. I have been out of the office for the last couple of days. I have had a conversation with the technician working on your vehicle and will for sure try and keep a eye on the tire pressure in the future. Please feel free to come by and i can adjust the pressure, or if it works better we can pick the vehicle up and set tire pressure. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
MF
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Michael F.
Hemet, CA
2015 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
No Comment
No Comment
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/21/2019 12:58 PM

I am very sorry about the time it took to service your vehicle. We all know that the parts for this repair were on a national backorder and we advise all customers that we unfortunately need to keep vehicles for at lest a couple of week when the vehicle is dropped off. We are at the mercy of Hyundai's parts department and delivering parts to us as soon as possible. I again apologize for any inconvenience we may have caused due to the recall on your vehicle. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
MM
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Marcia M.
Temecula, CA
2017 Hyundai Santa Fe S
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/22/2019
verified customerVerified Customer
Category: Service
Dealership is fine
My trust in what was supposed to be done and actually done is not there. I usually like to watch while car is being worked on but customers are not allowed in shop which I understand. That is why I try to do most of my repairs and maintenance myself. Speaking of which, while I was working on the car 2 days ago, I discovered that all of the tires were inflated to 38 lbs. Info on car states 34 lbs is what it should be. Also it was missing one of the valve caps. Even though this is minor it just reinforces why I don’t like taking my car in to be worked on. I am one that keeps close watch on things like air pressure. Was interesting that they claimed that they told me about the air filters( which they didn’t and from what I could tell were never looked at) and said nothing about oil changes or plugs that I have done and they have no record of in the computer. I do have all receipts and everything logged in the book in glovebox. Probably would not go out of my way to recommend, but I do like the car
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
MM
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Marcia M.
Temecula, CA
2017 Hyundai Santa Fe S
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/22/2019
verified customerVerified Customer
Category: Service
Dealership is fine
My trust in what was supposed to be done and actually done is not there. I usually like to watch while car is being worked on but customers are not allowed in shop which I understand. That is why I try to do most of my repairs and maintenance myself. Speaking of which, while I was working on the car 2 days ago, I discovered that all of the tires were inflated to 38 lbs. Info on car states 34 lbs is what it should be. Also it was missing one of the valve caps. Even though this is minor it just reinforces why I don’t like taking my car in to be worked on. I am one that keeps close watch on things like air pressure. Was interesting that they claimed that they told me about the air filters( which they didn’t and from what I could tell were never looked at) and said nothing about oil changes or plugs that I have done and they have no record of in the computer. I do have all receipts and everything logged in the book in glovebox. Probably would not go out of my way to recommend, but I do like the car
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/14/2019
Service Type: Repair
Category: Service
Dealership is fine
See my comments in the survey
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/17/2019 08:09 AM

I am so sorry for the confusion, after looking into this last visit it appears that the multi point inspection was put on the incorrect vehicle. I truly apologize for the inconvenience. I completely understand your frustration and hope that you can forgive us for the mistake made. If there is anything I can do for you in the future please let me know. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
CARLOS V., Service Manager from Temecula Hyundai responded on 05/01/2019 11:43 AM






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2001 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Definitely Fell Short
The service writer was short and lacked customer service skills. I have had two poor experiences with this dealership and service writer specifically. I like going to the dealership because I thought the quality of the service and repairs would be better than an independent shop. But it looks like it will be the same and I can save myself a lot of money.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/04/2019 07:20 AM

I am so sorry to hear that you feel this way about your last experience. As far as a "loaner vehicle" unfortunately we do not have any loaner vehicles available. The only option for a car to drive would be a rental at a discounted rate. I know its not always easy when something happens to a vehicle unexpectedly and also not having the parts available did set us back 3 days. I am very sorry that this occurred on your last visit. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
SB
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Susan B.
Temecula, CA
2012 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2019
verified customerVerified Customer
Category: Service
Everyone seems to want to make everything right and they keep checking to make sure.
Appreciate all you have done. Didn’t fully understand the situation until my son-in-law explained everything to me.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/13/2019
Service Type: Repair
Category: Service
Not
Poor handling of what is covered under a warranty!
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/14/2019 08:46 AM

Mrs. Boyce,   

I'm sorry that you feel that we tried to take advantage of you because you are a woman. That is not the case at all. We advised on repairing issues on your vehicle that were caused by rodents in which your son saw the evidence of debris and rodent droppings in your vehicle. We as a store took care of the repairs on your vehicle with no charges to you. Unfortunately your warranty would not cover a repair of this nature. I hope the vehicle is working as designed since the repairs that were made. Hope you have a great day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
CARLOS V., Service Manager from Temecula Hyundai responded on 01/24/2019 07:35 AM

Thank you so very much for coming in to have your vehicle serviced with us. We appreciate your business.

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Lake Elsinore, CA
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Gggg
Maybe
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/14/2019 08:49 AM

I'm so sorry you are still experiencing idle issues with the vehicle. Please feel free to contact me and we can see about taking care of the idle concern. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
JM
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Joseph M.
Menifee, CA
2018 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
service on a car with less than 100 miles
interpersonal relations could have been much better
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/10/2018 02:16 PM

I am so sorry to hear about your experience with out service department. I would like to get in touch with you to discuss the event in more detail. I have tried to contact you via telephone and would like to speak to you in regards to the last service. Thank you so much and hope to hear from you soon. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
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