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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / DANNY PEREZ TORRES
DT

DANNY PEREZ TORRES

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(577 reviews)
81

Reviews of DANNY PEREZ TORRES

Verified Customer
Neptune Beach, FL
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2019
verified customer Verified Customer
Category: Service
Great Customer Service
St. Augustine Hyundai makes every effort to keep their customers very satisfied
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/12/2019
Service Type: Repair
Category: Service
Friendly staff
Sales department and service department are courteous and friendly
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 11/13/2019 05:20 AM

Thank you for sharing your service experience with us and bringing this to our attention. Danny will be reaching out to you shortly. 

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.
Employees worked with
DT
DANNY PEREZ TORRES
Verified Customer
St. Augustine, FL
2014 Hyundai Veloster
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/16/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Overloaded service dept
Service staff were excellent - but they need not to be overloaded.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/17/2019 06:50 AM


 We greatly appreciate you taking the time to share your service experience feedback with us and bringing this to our attention. Our sincere apologies for the level of service you received on your last visit. While management ultimately accepts the responsibility for improving processes and policies, it is the service consultants that manage their own scheduling and work flow. We understand at times, it is a very demanding struggle when just one rusted bolt or emergency breakdown (during a hurricane) can throw off everyone's scheduling. We are committed to exceeding your expectations and sincerely value you and your time. Danny will be following up with you shortly. 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
PB
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Pamela B.
Ponte Vedra, FL
2014 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2019
verified customer Verified Customer
Category: Service
Great service department
Can always count on great service at this dealership. They really care about their clients.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/16/2019
Service Type: Maintenance
Category: Service
Disappointed in length of time to perform service
It took too long for a simple oil change and walk around check
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 08/16/2019 12:48 PM

I am sorry for thr inconvience 
Danny your Service Advisor will be following
up with you. 
Employees worked with
DT
DANNY PEREZ TORRES
MA
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Michael A.
Ponte Vedra, FL
2017 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/31/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Review
I am going to indicate “no” below as you force me to do so. In truth I cannot say yes or no until the tire leak is fixed.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/01/2019 05:43 AM


 Thank you for sharing your service experience with us. Our apologies for any inconvenience this may have caused. Slow tire leaks are very difficult to find at times and again, we are sorry that the valve stem did not correct the problem. Danny, your service consultant will be following up with you. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
Verified Customer
Columbia, CT
2013 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/09/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
n/a
n/a
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/09/2019 06:22 AM


 We appreciate you taking the time to share your service experience with us. Our apologies for being short staffed due to unforeseen illnesses. We have added personnel to help in speeding our processes. Danny will be following up with you shortly.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
SR
STEVE RISLEY
Verified Customer
Saint Augustine, FL
2017 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/28/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Took too long
Had a 9 a.m. appt, no reason to be backed up. Took nearly two hours for basic service.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/29/2018 05:42 AM


 Thank you for taking the time to share your service experience with us. Our sincere apologies for the extra amount of time needed to complete your services. Danny, your service consultant will be following up with you.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
Verified Customer
Jacksonville, FL
2017 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/13/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
OK, not great
see commentary in questionnaire.. no need to rewrite it all is there?dddddd
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/13/2018 01:50 PM


 Thank you for sharing your service experience with us. Our apologies for the uncharacteristic level of service you received. Danny, your service consultant will be following up with you.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
Verified Customer
Land O Lakes, FL
2018 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/07/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
it no no loigfrgv
etfchgeyjj
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/07/2018 06:01 AM

Thank you for sharing your service experience with us. We take a tremendous amount of pride in providing an excellent service experience and our apologies for not earning a 5 star. Danny, your service consultant will be reaching out to you.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
AR
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Adam R.
Jacksonville, FL
2016 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2018
verified customer Verified Customer
Category: Service
Follow up on Service
Had a quirky issue with front seats in my 2016 Genesis. They were able to fix driver seat on the first time and ordered passenger seat rail to get it fixed in near future. Appreciated their follow up to get the passenger seat fixed as well.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/03/2018
Service Type: Repair
Category: Service
Acceptable service
Have a genesis and needed to leave for extended service got a loaner which was Tucson not a Genesis. Not car selection when I take my other car to Cadillac dealership. They always provide a better car than we have. Car still not fixed awaiting follow up service call six days later
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/05/2018 05:18 AM


 Thank you for sharing your service experience with us. Our sincere apologies for not following up with you, we ordered a part for you and are awaiting an ETA due to the holiday. Danny, will be reaching out to you shortly.
 

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/05/2018 01:58 PM

Thank you for taking the time to speak with Danny today. We appreciate and value you as a guest of St Augustine Hyundai.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
KA
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Kathleen A.
St. Augustine, FL
2017 Hyundai Santa Fe S
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/27/2018
verified customer Verified Customer
Category: Service
Good Job
I enjoy my service experience at Hyundai of St. Augustine. From check in to check out the service team does a good job getting your car done.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/24/2018
Service Type: Maintenance
Category: Service
Felt like a bastard child!
Read previous comments.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/25/2018 01:45 PM

Thank you for bringing this to our attention. Our deepest apologies for the uncharacteristic level of service you received. We are very proud of our  reputation on providing the best customer service and clearly we dropped the ball. We will be reaching out to you to see if we can't make this right and take the necessary steps to prevent this from happening again.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
Verified Customer
Saint Augustine, FL
2017 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/02/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Not St A Hyundai's best performance
Had to tell the person scheduling the appointment that they probably needed more than 2 hours for a 30K mile service. Then got quoted one price when checking the car in for service and charged a higher price when checking out. The person checking me out tells me, no, it's always been the higher price for the 30K service, only to come back 10 minutes later to say the person checking me in was using an old rate sheet. So apparently it hasn't "always been" the higher price. Did she think I was lying?
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/02/2018 02:35 PM

Thank you for sharing your service experience with us. Our sincere apologies for the miscommunication between the service consultants. Danny, will be reaching out to you. We appreciate you bringing this to our attention so we may get this concern corrected.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
Verified Customer
Satsuma, FL
2007 Hyundai Entourage
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/10/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
routine service and estimate of performance problem
routine service is good; a second opinion is recommended for expensive and extensive repairs
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/12/2018 01:47 PM


 Thank you for sharing your service experience with us. Danny, your service advisor will be reaching out to you.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
Verified Customer
Longwood, FL
2013 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/06/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
Nond
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/07/2018 08:26 AM

Thank you for sharing your service experience with us. While we strive to provide an excellent service experience to all of our wonderful guests, it looks like we missed the mark. Our sincere apologies and Danny, your service consultant will be following up with you.


It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
Verified Customer
Ponte Vedra, FL
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2018
verified customer Verified Customer
Category: Service
Good Customer Service
Will continue to take my care for service here. Everyone was easy to work with. A lilttle miss communication at first that was quickly resolved.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/18/2018
Service Type: Repair
Category: Service
Acceptable Service
Everything was fine, except I brought 3 coupons they sent me and could only use one. I drive 20 plus miles to get my car serviced there. They can at least honor all the coupons for parts and oil change at one time.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/18/2018 02:12 PM


 Thank you for sharing your service experience with us and taking the time to speak with Danny today. We appreciate you bringing this to our attention and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
Verified Customer
Orlando, FL
2022 Hyundai Veloster N
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/08/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Oil change
I was greeted by friendly and knowledgeable staff which were upfront about waiting for my oil change. I double checked my oil after leaving and it was at the correct level. They also gave my vehicle a quick vacuum which I appreciate. I turned down the car wash, however I really appreciate them asking in advance instead of washing it without telling me. Make an appointment and you should have a great experience. I’d love to make this my primary dealership for all of my service but it’s almost 2 hours away from me.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/11/2022 06:22 AM

 We appreciate you taking the time to share your feedback and kind words with us. Our service team is committed to keeping you safe and exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
RM
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Ramon M.
St. Augustine, FL
2017 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/13/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Redemption
I scheduled a parts recall service appointment and they didn't have the part available. They did find the part the next available day and called me in and squeezed me in and changed the part. They also filled up my gas tank for my inconvenience. Definitely made me happy because they went out of their way to fix the situation.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/13/2021 08:46 AM

 Thank you for taking the time to share your service experience with us. We are committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
PW
gravatar
Patricia W.
St. Augustine, FL
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2021
verified customer Verified Customer
Category: Service
Great service
They really do everything to make their customers happy.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/25/2021
Service Type: Repair
Category: Service
Customer care
The really do everything they can to make their customers happy.
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 06/25/2021 05:26 AM

Thank you for your feed back we greatly appreciate the kind words. 
Danny your Service Advisor will be reaching out to you today.

Thank you for helping us be #1 in Customer Service 

Sincerely,

Service Team at Hyundai of St. Augustine

Employees worked with
DT
DANNY PEREZ TORRES
MB
MARK BOSWELL
Verified Customer
St. Augustine, FL
2015 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/09/2021
verified customer Verified Customer
Category: Service
Resolved issue
There was an issue with my vehicle and Danny went above and beyond to get the issue resolved. I'm one Happy customer.
Recommended
Employees worked with
DT
DANNY PEREZ TORRES
Verified Customer
Saint Augustine, FL
2019 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/23/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
latest review
seats uncomfortable in waiting room
outside waiting area was noisy and hot
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/23/2020 08:08 AM

 Thank you for sharing your service experience with us. Our sincere apologies as the extra measures we are taking to keep everyone safe is taking a little longer than previously. We are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
Verified Customer
Saint Augustine, FL
2019 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Shine
Nice environment in waiting room. Drinks? Snacks, tv, wireless provided. Staff friendliness & help. Comfort to sit & read nice magazines. Rest, comfort & smile.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/22/2020 02:50 PM

 Thank you for sharing your service experience with us. We are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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