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SureCritic / Hyundai Dealer / College Park Hyundai / DONNELL BROWN
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DONNELL BROWN

SERVICE CONSULTANT
College Park Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(303 reviews)
72

Reviews of DONNELL BROWN

Verified Customer
Greenbelt, MD
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2017
verified customer Verified Customer
Category: Service
Thankful to the team!
Service Manager Mr. Goldberg and his team has demonstrated excellent team work, professionalism , knowledge, and Great service recovery skills. I'm appreciative for there dedication and ability to turn my disappointment into assurance and satisfaction. Thank you for taking great care of my vehicle needs and customer concerns.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/24/2017
Service Type: Repair
Category: Service
Need to yield the best service and work to make it worth the wait
Service delivered not with the wait
Not Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 11/24/2017 07:35 AM

Please allow me to apologize that our team did not provide you with the level of service that you expect and more importantly deserve when doing business with us.  I am truly sorry for our poor performance.  Mike Goldberg, Our Service Manager will be in contact with you to work to regain your confidence in our ability to serve you.  Thank you for your feedback and for the opportunity to improve.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
AR
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Angela R.
Waldorf, MD
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Quality Service
I went in for an oil change and was more than satisfied! I will always bring my vehicle here for service and recommend you to do the same!
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 11/20/2017 11:44 AM

You are so kind - thank you!!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
LT
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Louise T.
Washington, DC
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/17/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
service
I was treated well and the service was great.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 11/18/2017 09:54 AM

Thank you very much for your review!!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Saint Leonard, MD
2016 Hyundai Veloster
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/16/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
At least they fixed the car...
They took care of the problem, but that's about it... The service was done at noon, hours before I came to pick up my vehicle at 2pm and yet I had to wait 15minutes for the service member to finish paperwork. He was unable to drive my car up front for me because it's a manual transmission so I had to wait for another member to bring it up. When I got the vehicle back, it was not washed which I thought was a complimentary service for getting my car repairs done at the dealership... I'm just glad that the service was free because there was a safety recall that I was never even told about until halfway through getting the service done.... Oh well, it could have been a better experience, but the important part is at least the problem seems to be fixed.
Not Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 11/16/2017 03:06 PM

Thank you for your feedback. We will be sure to use your feedback to improve.  Mike Goldberg our Service Manager contact you and work to re-gain your confidence in our ability to serve you.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Silver Spring, MD
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Professional TEAM
Appreciate the Hyundai Services Team for their professional hard work
Thank you guys
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 11/16/2017 03:10 PM

We really appreciate your review - thank you!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
BW
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Babbi W.
Washington, DC
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service
Really good experience at College Park Hyundai. My service came in under budget. The staff kept me informed of the progress of the work being done on my vehicle and they finished in a most timely manner. It was a pleasant morning and made my day.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 11/08/2017 04:30 PM

Thank you very much for your 5 star review!!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Hyattsville, MD
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great customer service.
Donnell always go above and beyond. He takes his time to explain the services needed.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 11/08/2017 11:36 AM

Your kind review of Donnell is really appreciated - thank you!!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Hyattsville, MD
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great
Yes highly.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 11/16/2017 03:10 PM

Thank you for your review

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Quality service
The service is great.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 11/08/2017 08:46 AM

Thank you very much for your review!!!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Benicia, CA
2011 Hyundai Sonata Hyb
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/03/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Hyundai Sonata
Good service, but time to get work done could be improved. Facility seems a bit too cramped as well.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 11/03/2017 03:58 PM

Thank you very much for your feedback.  Mike Goldberg, Service Manager will contact you to discuss your experience in more detail and work to provide you with our goal of 5 star service.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
MB
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Muriel B.
Silver Spring, MD
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
everyone is helpful
and they go out of their way to help you,
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 11/02/2017 05:04 AM

Thank you very much for your review!!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
WB
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WINSTON B.
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent, Responsive Service
The agent that assisted me was very courteous and explained every step of the service I was receiving to me. He is an asset to Hyundai.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 11/01/2017 06:29 AM

Your kind review of Donnell is really appreciated - thank you!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Washington, DC
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/29/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service
Good service but I always have to spend 2-3 hours before I can leave even with a appointment.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 10/30/2017 05:44 AM

Thank you for your review and feedback.  We are adding to our staff to make sure that we service your vehicle in a timely manner. 

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Springfield, MO
2012 Hyundai Tucson
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/13/2017
verified customer Verified Customer
Category: Service
Manager helped smooth over 4-hour wait situation
Following my 2-star review, the manager of College Park Hyundai called to apologize for the wait time and offer a credit to help make up for the lost time. I'm impressed with the follow-up and decision-making that seems to be happening behind the scenes to improve this location's customer service and management.
Recommended
Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Oil change / recall repair
Like the professional manner of the service staff. They explained the repaire in words I could under stand. I like this place!
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 10/13/2017 05:30 AM

And we like taking care of you...thank you so much for your review!!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Springfield, MO
2012 Hyundai Tucson
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/13/2017
verified customer Verified Customer
Category: Service
Manager helped smooth over 4-hour wait situation
Following my 2-star review, the manager of College Park Hyundai called to apologize for the wait time and offer a credit to help make up for the lost time. I'm impressed with the follow-up and decision-making that seems to be happening behind the scenes to improve this location's customer service and management.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/12/2017
Service Type: Repair
Category: Service
Unexpectedly took hours and hours
I went in for an oil change. Two and a half hours later, I was told I needed a simple tire patch. After four hours and 15 minutes, I finally had keys in hand. I was given a discount on my bill ... but I have no idea why you leave someone waiting in your waiting room without transportation for more than four hours for two simple, speedy tasks. I do usually have a fine experience with them, and the oil changes there usually take 60-90 minutes (also not speedy, but not this bad).
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 10/12/2017 12:49 PM

I am very sorry for the amount of time the repairs took during this visit.  Mike Goldberg, Service Manager will contact you to discuss your experience in more detail.  Thank you for your feedback and for the opportunity  to improve.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Columbia, MD
2013 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2017
verified customer Verified Customer
Category: Service
Responsive Customer Care
Mike Goldberg was very responsive to my concerns. Overall, very fine service. I will keep coming back for more.
Recommended
Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
EB
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Eric B.
Silver Spring, MD
2013 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/27/2017
verified customer Verified Customer
Category: Service
It was their own computer that went wrong come on guys
Good quality service in awesome Parts Department
Recommended
Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
EB
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Eric B.
Silver Spring, MD
2013 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/27/2017
verified customer Verified Customer
Category: Service
It was their own computer that went wrong come on guys
Good quality service in awesome Parts Department
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/22/2017
Service Type: Repair
Category: Service
It was their own computer that went wrong come on guys
Their own computer went wrong it was it was ridiculous come on guys it's your computer you need to maintain it or don't put it on my car next time I won't get a Hyundai
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 09/23/2017 08:05 AM

Please allow me to apologize that we did not provide you with our goal of 5 star service.  Mike Goldberg, Service Manager will be in contact with you to discuss your experience in more detail. We appreciate your feedback and for the opportunity to improve - thank you!

Employees worked with
avatar
DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Columbia, MD
2013 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2017
verified customer Verified Customer
Category: Service
Responsive Customer Care
Mike Goldberg was very responsive to my concerns. Overall, very fine service. I will keep coming back for more.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/12/2017
Service Type: Repair
Category: Service
Recent experience
I wish the billing counter would not hide the available discounts for services rendered. I had a 50% discount coupon delivered to my e-mail address half an hour after I had paid full price and already left the service shop.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 09/13/2017 05:17 AM

Thank you very much for you feedback.  Mike Goldberg, Service Manager will be in contact with you today to introduce himself and work to address and resolve your concerns.

Employees worked with
avatar
DONNELL BROWN
SERVICE CONSULTANT
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