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SureCritic / Hyundai Dealer / College Park Hyundai / DONNELL BROWN
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DONNELL BROWN

SERVICE CONSULTANT
College Park Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(303 reviews)
72

Reviews of DONNELL BROWN

AH
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Alan H.
Silver Spring, MD
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Happy Customer
A professional client care experience coupled with friendly attention, detailed explanations to queries and a mechanical job well done.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 03/02/2018 11:36 AM

Your kind review is  really appreciated!!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
BT
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Barbara T.
Riverdale, MD
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Barbara thomas
Service was exceptional the concern for the customer was great thank you for not taking advantage Of elderly folk and giving us the advice we need to keep our car running more efficiently
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 02/27/2018 04:56 AM

We really appreciate your review!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
MW
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Maria W.
Silver Spring, MD
2015 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/26/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
inconvenient
see above
Not Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 02/26/2018 03:11 PM

Please allow me to apologize for our poor performance.  Mike Goldberg, Service Manager will be in contact with you to review how he will avoid this extended wait on your future visit.  Thank you.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
SH
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Sean H.
Hyattsville, MD
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Great customer service
Thanks so much for great custom service and all that you all have done!
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 02/23/2018 02:04 PM

Please know that it is our pleasure to assist you!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Takoma Park, MD
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/16/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Decent service
I got two recall repairs done free of charge & it didn't take too long. Online Scheduling was great as well. After the repairs the technician gave me a detailed list of items that should be taken care of at my next tuneup, which was helpful. He told me the estimated prices of each item, but didn't pressure me into having them done there.

The waiting area is very nice, though I wish they would mute the TV. While I was waiting for my car, I got a text from the sales department trying to sell me a new Hyundai, which I found very annoying and intrusive. I had one other experience with the sales department before I bought my Hyundai, and that wasn't good either. The service department is great, but the salespeople seem very smarmy and capitalistic, which is why I didn't buy my car from them.
Not Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 02/17/2018 11:04 AM

Thank you for your feedback.  I am very sorry about your poor experience with our sales team.  Mike Goldberg, Service Manager will be in contact to make sure that you are comfortable returning in the future for service.  We appreciate the opportunity to improve!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
SH
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Sherill H.
Bladensburg, MD
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Staff are friendly and professional
I'm pleased with my service
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 02/14/2018 12:55 PM

Your review is really appreciated!!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
BD
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Bernadette D.
Washington, DC
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service
I always receive great service from College Park Hyundai. They have always give me excellent care and service. They are very interested in your needs and go beyond the call of duty to see that your are happy. Their sales people are also very wonderful. I recommend College Park Hyundai.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 01/16/2018 06:00 AM

We really appreciate your review - thank you!!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
EB
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Eric B.
Silver Spring, MD
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Averaged
Averaged if you need a dealer you only have two choices this or Fitzgerald.

Next time I'll stay away from Hyundai
Not Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 01/13/2018 01:30 PM

Thank you for your feedback.  Mike Goldberg, Service Manager will be in contact with you to discuss how we can make you comfortable returning to College Park Hyundai.  We look forward to working with you.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
ER
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Eunice R.
Greenbelt, MD
2006 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/10/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Acceptable
ThoughThough busy with the holiday rush. They took time to be friendly.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 01/13/2018 05:08 AM

We really appreciate your review - thank you!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
AD
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Ashley D.
Laurel, MD
2016 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/04/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Everytime
Every other time I take my car up here for a simple oil change they always forget to do something one time they forgot to put my engine air filter compartment down and my car was making a loud muffling noise the next time they didn't top off fluids in my car so I had no windshield wiper fluid during the snow
Not Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 01/04/2018 12:38 PM

I am very sorry Ashley for the condition of your windshield wiper fluid. It may be frozen.  Mike Goldberg, Service Manager tried to reach you today to take care of this for you. We look forward to working with you.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
College Park, MD
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
great service
Everything was done in a good time
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 01/02/2018 11:31 AM

Your review is really appreciated - thank you!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
DR
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Donte R.
Greenbelt, MD
2011 Hyundai Genesis
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/01/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
I can't say I had a great experience
I will not bash all the staff there because I believe there are some awesome people there, however, my experience was unacceptable and caused me additional time and money.
Not Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 01/02/2018 12:21 PM

Please allow me to apologize that we did not provide you with our goal of 5 star service.  Mike Goldberg, Service Manager will be in contact with you to work towards a resolution.  Thank you for your feedback and for the opportunity to improve.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Laurel, MD
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/29/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Average
The customer service was good. The facility was average.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 12/30/2017 09:04 AM

We really appreciate your review.  Mike Goldberg, Service Manager will be in contact to discuss your experience in more detail. Happy New Year!!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Washington, DC
2017 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/29/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Usually fine
Service department is usually fine but some of the newer front facing employees need to better communicate and learn up on the vehicles.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 12/29/2017 04:30 PM

Please allow me to apologize that we did not provide you with our goal of 5 star service.  Mike Goldberg, Service Manager will contact you to work towards a resolution.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
RD
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Rhonda D.
Hyattsville, MD
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service
I would like to thank you all for taking great care of my car, the customer service is always great.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 12/29/2017 04:39 PM

Please know that it is our pleasure to assist you!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Laurel, MD
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/21/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Too long of service time
Great place , but terrible at service times . I probably waited abt an hour and a half before my car was even put into the garage . That’s unacceptable !
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 12/21/2017 06:18 AM

Please allow me to apologize for the amount of time it took to service your vehicle.  Please know that we will use the feedback that you have provided to improve.  Thank you

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Washington, DC
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer service
Excellent customer service
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 12/13/2017 03:39 PM

Thank you for your review!!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Hyattsville, MD
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great customer service
Same as title.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 12/06/2017 05:22 AM

Thank you very much for your review!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
BH
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Barbara H.
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Professional and very friendly
Very professional and friendly
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 11/26/2017 02:56 PM

Your review is really appreciated - thank you!!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Greenbelt, MD
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2017
verified customer Verified Customer
Category: Service
Thankful to the team!
Service Manager Mr. Goldberg and his team has demonstrated excellent team work, professionalism , knowledge, and Great service recovery skills. I'm appreciative for there dedication and ability to turn my disappointment into assurance and satisfaction. Thank you for taking great care of my vehicle needs and customer concerns.
Recommended
Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
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