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SureCritic / Hyundai Dealer / College Park Hyundai / DONNELL BROWN
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DONNELL BROWN

SERVICE CONSULTANT
College Park Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(303 reviews)
72

Reviews of DONNELL BROWN

JG
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Joseph G.
Adelphi, MD
2017 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
nail in tire
Other than a long wait every thing was fine.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 08/30/2018 01:04 PM

Thank you for your 5 star review!!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Bowie, MD
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/15/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service was great and pleasant
Great customer service and sincere recommendations
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 08/15/2018 04:03 PM

We really appreciate your review - thank you!!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
MS
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Mearitt S.
Washington, DC
2016 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great ??
Very friendly
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 08/03/2018 10:33 AM

We really appreciate your review - thank you!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
SR
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Shianne R.
Lanham, MD
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
The Staff is Wonderful
Every employee there was courteous and helpful they explained every part of the process. Special thanks to Donnell who set proper expectations and with followed up me in a timely manner.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 07/28/2018 10:09 AM

Thank you!!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
WB
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Winston B.
Silver Spring, MD
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Responsive Service
My reverse camera was malfunctioning, Hyundai College responded quickly, ordered and replaced it.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 07/09/2018 05:06 AM

We really appreciate your review - thank you!!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
RE
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Robert E.
Takoma Park, MD
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Courtesy and good service'
So far, love the car, and appreciate the helpful service we've received.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 07/09/2018 05:22 AM

Thank you for your review!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
VL
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Verlean L.
Washington, DC
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent customer service
I have taken all my Hyundai cars to College Park Hyundai for servicing since 1996 and have always received excellent service.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 06/26/2018 02:06 PM

We really appreciate your continued support!!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
JF
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Joann F.
Hyattsville, MD
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
I no longer wish to do business with the dealership in Laurel, MD.
I was waited on immediately and my oil was changed and tires rotated in a timely fashion. The manager greeted me and got the paper work started. Then Darnell Brown conpleted the customer service. Very pleased with the staff.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 06/22/2018 05:16 AM

We look forward to serving you on your next visit!!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
OA
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Opeoluwa A.
Gaithersburg, MD
2010 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/25/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Most horrible service ever
I hated getting my oil changed at this place because it took 3 hours to complete although nothing was truly wrong with my car. I will never get my car serviced there again.
Not Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 05/25/2018 12:33 PM

I am very sorry that we did not provide you with our goal of 5 star service. I will have Mike Goldberg our Service Director call you to learn more about what happen.  Thank you Jackie Mays

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
College Park, MD
2014 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/24/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
N/a
N/a
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 05/24/2018 11:54 AM

I am very sorry that we did not provide you with out goal of 5 star service.  I have asked Mike Goldberg to reach out to you to re-gain your trust.  Thank you 

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
SH
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Scott H.
Takoma Park, MD
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Took care of the problem
My newly leased vehicle was shaking when I applied the brakes on the highway so I brought it in to see what was going on. They were able to identify and fix the problem and had the vehicle back to me the same day free of charge. It's nice to see they stand behind their products and they made the process very easy.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 05/24/2018 09:48 AM

Thank you very much for the review!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
North Brentwood, MD
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/23/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Customer Service
N/A
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 05/24/2018 09:46 AM

Thank you Very Much for the review! Jackie Mays Customer Relations Manager

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Hyattsville, MD
2015 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/03/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Regular maintenance
Always courteous and professional service provided at College Park Hyundai, so I am very happy with them.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 05/03/2018 06:57 PM

Thank you for your review!!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
MT
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Mohamed T.
Silver Spring, MD
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Their hospitality
They receive customers well and attend to them as first come first serve
They treated me well especially Mr Donnell Brown
I appreciate their work and I'll highly recommend college park Hyundai to anyone....
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 04/18/2018 04:08 PM

 Your kind review of Donnell is really appreciated - thank you!!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
WB
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Wayne B.
Richmond, VA
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/11/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Courteous service
Clean and comfortable place. Sales staff are great, service, parts, and cashiers need work!
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 04/11/2018 12:52 PM

Thank you for your review!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
LT
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Linda T.
Washington, DC
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service reps! Work done in a timely manner.
Great service reps! Work done in a timely manner.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 04/08/2018 04:47 PM

Thank you for your kind review!!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Silver Spring, MD
2017 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/07/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Extended hours to 4.30pm
There's room for improvement in the area of scheduling an appointment. I had to take off work because I need to service my car. The lady on the phone insisted that the latest time is 3pm. I told her I close from work at 3.30pm and she said sorry that's the last spot available. That don't sound customer friendly
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 04/07/2018 01:17 PM

Thank you for your feedback.  We will work towards adding additional staff to accommodate later appointments.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
GA
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Gail A.
Washington, DC
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/14/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service!
Location was easy to get to and the employees were friendly & knowledgeable!
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 03/15/2018 05:51 AM

Thank you very much for your review!!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
SM
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Sherrill M.
Brentwood, MD
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2018
verified customer Verified Customer
Category: Service
They made it right!!!!
I had an issue.....they corrected the issue and made everything alright....I am grateful....my car is everything to me...I try to take good care of him (he is Dwayne Joseph) and I notice quickly when something is amiss....thank you very much for your fairness College Park Hyundai......I truly appreciate it!!!
Recommended
Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
SM
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Sherrill M.
Brentwood, MD
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2018
verified customer Verified Customer
Category: Service
They made it right!!!!
I had an issue.....they corrected the issue and made everything alright....I am grateful....my car is everything to me...I try to take good care of him (he is Dwayne Joseph) and I notice quickly when something is amiss....thank you very much for your fairness College Park Hyundai......I truly appreciate it!!!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/02/2018
Service Type: Repair
Category: Service
Always be careful!!!!!
Skip this part, I am still very upset
Not Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 03/05/2018 03:35 PM

Thank you for taking the time to speak with Mike Goldberg, Service Manager.  He will follow up with Mr. Choi once you meet with him.  thank you.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
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