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SureCritic / Hyundai Dealer / Lakeland Hyundai / DALTON FRIEDEL
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DALTON FRIEDEL

Lakeland Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(182 reviews)
60

Reviews of DALTON FRIEDEL

Verified Customer
Lakeland, FL
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2021
verified customer Verified Customer
10
Category: Service
Service was completed, but took too long
The work on my Hyundai was completed, but the time for a 7500 mile service took too long. My service Advisor, Dalton, couldn't be found when I arrived and it too long for my car to get into the service area. He never keep me informed about the delays.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/20/2021
Service Type: Maintenance
6
Category: Service
took too long
Scheduled service took too long.
JESSICA L A., Service Manager from Lakeland Hyundai responded on 08/22/2021 09:59 AM

I would like to apologize for your recent service experience and would like the opportunity to resolve this. We will be reaching out this week 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2019 Hyundai Ioniq Hev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2021
verified customer Verified Customer
10
Category: Service
Stayed with the issue
Despite a couple of rounds, the service department stayed with the unusual issue I was facing until they found the proble.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/17/2021
Service Type: Repair
7
Category: Service
Took A while
Didn't fully listen to my explanation of when the problem would occur. Not good about returning calls or texts.
JESSICA L A., Service Manager from Lakeland Hyundai responded on 08/18/2021 01:55 PM

We approeciate your feed back and a team member will be reaching out soon to resolve any concerns or questions. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2012 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2021
verified customer Verified Customer
10
Category: Service
Jessica and Manny are the best!!
Jessica and Manny are the best. I would like to thank Jessica and Manny for taking the time out to listen to the issue I had with my car. They showed a caring heart and professionalism. Manny kept me updated as my vehicle was getting serviced.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/06/2021
Service Type: Repair
1
Category: Service
Go Somewhere Else!
Don’t even waste your time here . They have you waiting even if you have an appointment. Service Manager had to help me because everyone seem not to care if I was there . I stood waiting to speak to a advisor and nothing .
JESSICA L A., Service Manager from Lakeland Hyundai responded on 08/07/2021 05:52 AM

I would like to apologize for your recent service experience and would like to resolve this and make it right. I will have our assistant manager reach out soon.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
PS
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Paulette S.
Winter Haven, FL
2019 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2021
verified customer Verified Customer
Category: Service
This is only a review for the customer service agent who helped me. It is not for the service department.
This is just a review for the customer service agent who helped me. It is not for the repair department because my car's repair was not completely done.

He kept me informed and my appointment was on time.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/27/2021
Service Type: Maintenance
Category: Service
Clean
Customer service oriented and clean
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 06/29/2021 06:24 AM

Thank you for taking the time to complete the survey. We greatly value your feedback and use this as a tool to learn and grow. I would like to apologize for any short comings and would like to speak with you and resolve any concerns and offer assistance. Our team will be reaching out to speak you soon. Thank you again and have a great day. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2018 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2021
verified customer Verified Customer
Category: Service
Heidi was wonderful
This was not my first trip to Lakeland Hyundai and have had good to great experiences in the past. However, my last experience was terrible. Heidi called to get further details and find out how she could make it better. The fact that they followed up is wonderful. Thank you Heidi, for your care.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/21/2021
Service Type: Repair
Category: Service
2 hour wait for a routine oil change?
Nothing really to say. A 2 hour wait for a routine oil change. No communication even attempted ( my fault. I must need to chase the advisor down)
Not Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 06/21/2021 07:23 AM

Thank you for taking the time to complete the survey. We greatly value your feedback and use this as a tool to learn and grow. I would like to apologize for any short comings and would like to speak with you and resolve any concerns and offer assistance. Our team will be reaching out to speak you soon. Thank you again and have a great day. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Dover, FL
2013 Hyundai Azera
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/01/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good bbubut ccacan improve
Clean and friendly place quality checks has to improve
Not Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 05/01/2021 11:02 AM

We would like to speak with about your recent service visit. A team member will be reaching out soon  

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2020 Hyundai Kona
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fair review
Sales staff (at least the one I got when purchasing the car) was great.
Service are needs improvement in staff, promptness to be greeted when arriving to dealership as well as they take a lot of time to get the service done
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/28/2021 06:05 AM

I would like to apologize for your recent service experience and would like the opportunity to speak with directly. I have attempted to reach out via phone with no luck. At your earliest convenience please contact me directly at 863-577-5122 thank you and have a great day  

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
DS
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David S.
Davenport, FL
2019 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/14/2021
Service Type: Repair
Category: Service
Nice dealership to buy and have service
We stopped at the dealership for service after making an appointment online. Our car was serviced to our satisfaction and we will return there for future service needs.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/15/2021 10:52 AM

I would like to apologize for your recent experience and would like the opportunity to resolve your concerns. I would also like to get some more insight as to use this as a training experience for our staff. We will be reaching out to you. Thank you in advance. 


Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
MC
gravatar
Manuel C.
Lakeland, FL
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2021
verified customer Verified Customer
Category: Service
survey
Very good service.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/23/2021
Service Type: Maintenance
Category: Service
survey
no comments
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 02/23/2021 07:38 AM

Thank you for speaking with me and if you need anything please let us know

Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Dover, FL
2013 Hyundai Azera
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/21/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Acceptable
Commission commission commission, service is good but too much emphasis on sales
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 01/21/2021 04:58 PM

I would like to apologize for your recent experience and would like the opportunity to resolve your concerns. I would also like to get some more insight as to use this as a training experience for our staff. I have attempted to contact you via phone to discuss your concerns and had no luck. Please feel free to contact me directly at 863-577-5122.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Plant City, FL
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020
verified customer Verified Customer
Category: Service
Great
Great service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/26/2020
Service Type: Maintenance
Category: Service
Not bad
Friendliness of staff was nice and the return of my vehicle. Important information was left out at the beginning that could have benefited me and now I will have to pay more if I have to go back for the same thing.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 12/28/2020 06:45 AM

I would like the opportunity to speak with you regarding your recent service experience. I would like to opportunity to speak with you directly to see if there is anything I can do to help. I look forward to speaking with you soon and have a great Monday. 


Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
CS
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Carlos S.
Lakeland, FL
2019 Hyundai Accent
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/24/2020
Service Type: Maintenance
Category: Service
car wash
Hyundai washes car better by hand and detailed
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 09/24/2020 03:30 PM

I would like to apologize for your recent experience. Thank you for taking the time to speak me and the opportunity to resolve your service issues. I look forward to seeing you next service, if you need anything in the future please feel free to contact me directly 863-577-5122.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Plant City, FL
2013 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/11/2022
verified customer Verified Customer
9
Category: Service
Mr.Yero
Mr. Yero was very concerned with my review . I had no idea anyone even read them.
Hopefully the new building remodel when completed ,will give the service team the energy they need to make Lakeland Hyundai an A+ service location .
Employees worked with
DF
DALTON FRIEDEL
EM
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Edward M.
Lakeland, FL
2016 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/19/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Ok
The facility must be going through a changeover
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2020 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/08/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Vehicle oil change
Communication when booking appointment that it would be at a different location due to construction. Having enough people to do shuttle service.
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Bartow, FL
2014 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
verified customer Verified Customer
10
Category: Service
Oil Change
Dalton was absolutely the best!!!!!
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/11/2022
Service Type: Maintenance
9
Category: Service
Quick oil change
Dalton was absolutely sweet and he went out of his way to make sure I was taken care of.
JESSICA L A., Service Manager from Lakeland Hyundai responded on 02/17/2022 11:39 AM

Thank you for working with dalton and if you need anything else please let me know 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
KB
gravatar
Kenneth B.
Lakeland, FL
2016 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/14/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Service as Expected
The service Department is a high point of Lakeland Hyundai; it has continued to improved over the years. I experienced no problems.
JESSICA L A., Service Manager from Lakeland Hyundai responded on 12/17/2021 07:11 AM

Thank you for speaking with us and if you need anything please do not hesitate we are here to help. 

Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2016 Hyundai Accent
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2021
verified customer Verified Customer
10
Category: Service
2nd Review
Thank you for following up on my first review. I was offered to have my car picked up and given the complimentary car wash. I was surprised about the call and really appreciated the offer.
Again thank you so much for caring about your customers.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/04/2021
Service Type: Maintenance
9
Category: Service
Service
Was told it would take longer than expected, 2.5 hrs despite appointment. Guess they were short handed. Staff very friendly.
JESSICA L A., Service Manager from Lakeland Hyundai responded on 12/13/2021 08:02 AM

Thank you for speaking with me and if you need anything at all please do not hesitate we are here to help. 

Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lithia, FL
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2021
verified customer Verified Customer
10
Category: Service
Follow Up
I appreciate being contacted.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/09/2021
Service Type: Repair
9
Category: Service
Recent Service
Ok service dept.
JESSICA L A., Service Manager from Lakeland Hyundai responded on 11/12/2021 07:50 AM

Thank you for speaking with us and if we can help at all please let me know. 

Employees worked with
DF
DALTON FRIEDEL
DH
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Donnie H.
Auburndale, FL
2017 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/11/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
service
did a good job on my car.
Recommended
Employees worked with
DF
DALTON FRIEDEL
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