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SureCritic / Hyundai Dealer / Lakeland Hyundai / DALTON FRIEDEL
DF

DALTON FRIEDEL

Lakeland Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(182 reviews)
60

Reviews of DALTON FRIEDEL

Verified Customer
Kissimmee, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service to vehicle
Have always had excellent service for vehicle.
Recommended
Employees worked with
DF
DALTON FRIEDEL
ML
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Max L.
Bartow, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
5 stars
No complaints about de customers service
Recommended
Employees worked with
DF
DALTON FRIEDEL
RM
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Robin M.
Rockmart, GA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Best car service
Love going to my dealership, always sends reminders of service needed along with coupons. Service advisors are the Best! Love that my car is always been washed and vacumed when picking up.
Recommended
Employees worked with
DF
DALTON FRIEDEL
TH
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Toni H.
Lakeland, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Repair
I don't want this published.
Recommended
Employees worked with
DF
DALTON FRIEDEL
JT
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John T.
Lakeland, FL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
PROFESSIONAL SERVICE
FRIENDLY STAFF
Recommended
Employees worked with
DF
DALTON FRIEDEL
BC
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Barbara C.
Plant City, FL
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Best service department always addresses your concerns about the car.
WAnt to highlight Jessica Alexander and her help in getting my seat belt replaced and customer service could not help me.
Recommended
Employees worked with
DF
DALTON FRIEDEL
RJ
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Rita J.
Lakeland, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendliness
Even without an appointment I was helped in a customer service oriented facility. My service writer was friendly and polite. It was a pleasant experience.
Recommended
Employees worked with
DF
DALTON FRIEDEL
AM
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Angela M.
Lakeland, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Exceptional
Heidi is an awesome person! She's very friendly and professional. I really felt like I mattered to her and she cared.
Recommended
Employees worked with
DF
DALTON FRIEDEL
OM
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Olivier M.
Lakeland, FL
2019 Hyundai Kona Ev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Dealership
I've had several Service Campaigns done on my Kona Electric which isn't sold in Florida and they have mechanics trained on the all electric models and have gotten everything done to my full satisfaction..
Recommended
Employees worked with
DF
DALTON FRIEDEL
AV
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Alex V.
Lakeland, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Customer Care critique!
Once again, customer service was at an all time high! Thanks Jessica, for the great help and customer care that YOU, your mechanics and techs continue to show at Lakeland Hyundai!!! Great job!
Recommended
Employees worked with
DF
DALTON FRIEDEL
TM
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Timothy M.
Winter Haven, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Lakeland Hyundai Service Department
The Lakeland Hyundai service department did a great job. Thank You.
Recommended
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2020 Hyundai Kona
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fair review
Sales staff (at least the one I got when purchasing the car) was great.
Service are needs improvement in staff, promptness to be greeted when arriving to dealership as well as they take a lot of time to get the service done
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/28/2021 06:05 AM

I would like to apologize for your recent service experience and would like the opportunity to speak with directly. I have attempted to reach out via phone with no luck. At your earliest convenience please contact me directly at 863-577-5122 thank you and have a great day  

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
DM
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Dale M.
Lakeland, FL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
I asked several times about my warranty and no one gave me an answer.
Recommended
Employees worked with
DF
DALTON FRIEDEL
BG
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Brenda G.
Lakeland, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service !!!
Great Service from beginning to end. They even washed my vehicle without me asking. Prices for major work was better that anticipated.
Recommended
Employees worked with
DF
DALTON FRIEDEL
DS
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David S.
Davenport, FL
2019 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/14/2021
Service Type: Repair
Category: Service
Nice dealership to buy and have service
We stopped at the dealership for service after making an appointment online. Our car was serviced to our satisfaction and we will return there for future service needs.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/15/2021 10:52 AM

I would like to apologize for your recent experience and would like the opportunity to resolve your concerns. I would also like to get some more insight as to use this as a training experience for our staff. We will be reaching out to you. Thank you in advance. 


Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
DH
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Donnie H.
Auburndale, FL
2017 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/11/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
service
did a good job on my car.
Recommended
Employees worked with
DF
DALTON FRIEDEL
TF
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Terry F.
Groveland, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Unexpected Warranty
I expected to pay at least the diagnostic charge but my cruise control repair was covered under an extension to my warranty so I am a happy camper! Didn't cost me a cent and got a car wash and vacuum. Great service!
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/12/2021 05:58 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/27/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great!!!
Need to improve just few things for they can be the best dealer company car care....
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 02/27/2021 03:03 PM

We look forward to seeing soon and thank you  for taking the time to speak with us  

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
RC
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Rose C.
Winter Haven, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Fixed the problem
Repaired in a timely manner
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/12/2021 05:01 AM

We truly appreciate your business and thank you for choosing Lakeland Hyundai.  If we can do anything, just let us know.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer Service
Jessica has all her employees trained to give the best customer service! She is the only reason I go to Lakeland Hyundai!
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/12/2021 05:01 AM

We truly appreciate your business and thank you for choosing Lakeland Hyundai.  If we can do anything, just let us know.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
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