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SureCritic / Hyundai Dealer / Lakeland Hyundai / DALTON FRIEDEL
DF

DALTON FRIEDEL

Lakeland Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(182 reviews)
60

Reviews of DALTON FRIEDEL

Verified Customer
Dover, FL
2013 Hyundai Azera
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/21/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Acceptable
Commission commission commission, service is good but too much emphasis on sales
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 01/21/2021 04:58 PM

I would like to apologize for your recent experience and would like the opportunity to resolve your concerns. I would also like to get some more insight as to use this as a training experience for our staff. I have attempted to contact you via phone to discuss your concerns and had no luck. Please feel free to contact me directly at 863-577-5122.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
BD
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Billy D.
Lakeland, FL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
Excellent car and Car care.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 01/19/2021 06:54 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Bartow, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Tom Wolf
Great sales rep
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 01/06/2021 01:17 PM

Thank you for your great rating. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
WS
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William S.
Lake Wales, FL
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hyundai service
I called to schedule a service appointment because 2 lights were on air sensor failure and were told they were all booked the next day but could bring my car in and they would work it in. We needed a service with oil change as well. They took our car right in and we soon had it back.
Excellent service
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 01/06/2021 08:29 AM

We truly appreciate your business and thank you for choosing Lakeland Hyundai. If we can do anything, just let us know.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
AM
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Amy M.
Lakeland, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly Dealership
We purchased a 2020 Sante Fe from Lou at this dealership. We had a good experience with him and the dealership overall and would recommend both. We've had a similarly good experience with the Service Department.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 01/06/2021 08:28 AM

We truly appreciate your business and thank you for choosing Lakeland Hyundai. If we can do anything, just let us know.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
EP
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Edward P.
Lake Wales, FL
2020 Hyundai Palisade
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/03/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Professional and friendly service
The service crew are well trained and pleasant to deal with. Able to explain things with satisfaction
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 01/06/2021 08:28 AM

We truly appreciate your business and thank you for choosing Lakeland Hyundai. If we can do anything, just let us know.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
KB
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Kathryn B.
Plant City, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change
Always done good.. tires checked... washed..
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 01/06/2021 08:27 AM

We truly appreciate your business and thank you for choosing Lakeland Hyundai. If we can do anything, just let us know.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Plant City, FL
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020
verified customer Verified Customer
Category: Service
Great
Great service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/26/2020
Service Type: Maintenance
Category: Service
Not bad
Friendliness of staff was nice and the return of my vehicle. Important information was left out at the beginning that could have benefited me and now I will have to pay more if I have to go back for the same thing.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 12/28/2020 06:45 AM

I would like the opportunity to speak with you regarding your recent service experience. I would like to opportunity to speak with you directly to see if there is anything I can do to help. I look forward to speaking with you soon and have a great Monday. 


Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Bartow, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service and convenience
Scheduled maintenance online. Drove up greeted and handed vehicle over. Made myself comfortable and read my Kindle. Car drove back up to me washed, vacuumed and spray sanitized. Checked out and they handed me my keys.
Friendly staff and comfortable surroundings
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 12/29/2020 05:57 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
ML
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Max L.
Bartow, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Good care
I am really satisfied.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 12/29/2020 05:55 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
PS
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Peter S.
Lake Alfred, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good job Service Department
Service department has always done a good job for me.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 12/29/2020 05:55 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
EM
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Eric M.
Lakeland, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Come join the Lakeland Hyundai family!
They really do treat you like family here. Courteous, friendly, and respectful service
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 12/12/2020 06:44 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
JJ
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John J.
Lakeland, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Merry Christmas.
Had a friend coming from out of state but discovered that I had a screw in my car tire that same morning. Took it right over to Hyundai and Dalton got me out fast with a new tire.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 12/12/2020 06:44 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
DS
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Donald S.
Zephyrhills, FL
2007 Hyundai Entourage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly & efficient
Excellent staff!
Friendly and helpful
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 12/12/2020 06:45 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Marion, IA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service that even makes my car happy
Fair and honest advice from service personnel that I have learned to trust.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 12/12/2020 06:41 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
KM
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Kenneth M.
Lakeland, FL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent
Excellent employees, service, vehicle, clean, Awesome Atmosphere!!!!!
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 12/12/2020 06:34 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Very happy
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 11/30/2020 08:42 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
RR
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Rafael R.
Lakeland, FL
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good service department
Convenient and reliable
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 11/20/2020 05:37 PM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
PH
gravatar
Paul H.
Lakeland, FL
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quick, courteous service.
Five stars
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 11/20/2020 05:37 PM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lithia, FL
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Service was great!
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 11/18/2020 04:05 PM

Thank you for your great rating. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
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