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SureCritic / Hyundai Dealer / Lakeland Hyundai / DALTON FRIEDEL
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DALTON FRIEDEL

Lakeland Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(182 reviews)
60

Reviews of DALTON FRIEDEL

Verified Customer
Winter Haven, FL
2021 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
verified customer Verified Customer
10
Category: Service
Great Customer Service
An employee named Heidi called me regarding my initial review. She wanted to know what was wrong and how things could be resolved. She was nice and she apologized for my inconvenience and offered to help me with anything moving forward. I never had anyone actually call to resolve a problem from a survey but she did great when it came to helping me.
Employees worked with
DF
DALTON FRIEDEL
DA
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Daniel A.
Lakeland, FL
2021 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
verified customer Verified Customer
10
Category: Service
Service was professional
We were unaware that appointments are recommended even for an oil change. I made the appt. and all went well. I understand everyone is short staffed right now.The sticker recommends the next oil change after 7000 miles. I will be be bringing it in sooner because my husband was it so at around 3000.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/22/2021
Service Type: Maintenance
2
Category: Service
Ok service
Make to improve on getting appointments sooner
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/22/2021 02:51 PM

I would like to apologize for any short comings and would like the opportunity to speak with abs find a resolution. We will be in contact soon 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
GR
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Grace R.
Lakeland, FL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Hyundai Owner
Service scheduled as required on next available date which was carried out promptly on arrival without issue. Notified of completion in good time and was on my way.
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Winter Haven, FL
2021 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
verified customer Verified Customer
10
Category: Service
Great Customer Service
An employee named Heidi called me regarding my initial review. She wanted to know what was wrong and how things could be resolved. She was nice and she apologized for my inconvenience and offered to help me with anything moving forward. I never had anyone actually call to resolve a problem from a survey but she did great when it came to helping me.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/18/2021
Service Type: Repair
8
Category: Service
Car maintenance
N/A
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/19/2021 10:03 AM

Thank you for speaking with us and if we can help at all please do not hesitate we are here to help 

Employees worked with
DF
DALTON FRIEDEL
KB
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Kathryn B.
Plant City, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Favorite dealership
Always prompt and friendly
Staff. Comfy waiting area .. coffee and snack if you want.
Restrooms sparklingly clean. Couldn’t ask for more!!
Employees worked with
DF
DALTON FRIEDEL
WC
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Wanda C.
Avon Park, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Recent service
Great service by Dalton and all of the service crew. Thanks.
Employees worked with
DF
DALTON FRIEDEL
AR
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Alan R.
Lakeland, FL
2011 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
no
nothing to say
Employees worked with
DF
DALTON FRIEDEL
DC
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Debora C.
Lakeland, FL
2021 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Everything went without a hitch!
First trip there after purchase of 1st Hyundai. I was pleased with the efficiency.
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Haines City, FL
2020 Hyundai Veloster N
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Always great service
Best place to get my Hyundai serviced by far. The team at Lakeland Hyundai is exceptional and knowledgeable.
Employees worked with
DF
DALTON FRIEDEL
WG
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Willie G.
Mulberry, FL
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Very good service.
The young lady that assisted me was very knowledgeable of the product, and that was a very good feeling.
Employees worked with
DF
DALTON FRIEDEL
TT
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Thea T.
Fort Meade, FL
2019 Hyundai Santa Fe Xl
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great experience
Lakeland Hyundai went above & beyond to get mea shuttle to & from the nursing hometo visit my .other while the serviced my vehicle!
Employees worked with
DF
DALTON FRIEDEL
JE
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Jennifer E.
Avon Park, FL
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Top of the line service
The staff here at Lakeland were exceptional. Well worth the two hour drive , I’d definitely drive the distance if it means great service. Very pleased ??
Employees worked with
DF
DALTON FRIEDEL
GT
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Guillermo T.
Davenport, FL
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
service was o.k.
service was o.k.
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2021
verified customer Verified Customer
10
Category: Service
Service was completed, but took too long
The work on my Hyundai was completed, but the time for a 7500 mile service took too long. My service Advisor, Dalton, couldn't be found when I arrived and it too long for my car to get into the service area. He never keep me informed about the delays.
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2019 Hyundai Ioniq Hev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2021
verified customer Verified Customer
10
Category: Service
Stayed with the issue
Despite a couple of rounds, the service department stayed with the unusual issue I was facing until they found the proble.
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2021
verified customer Verified Customer
10
Category: Service
Service was completed, but took too long
The work on my Hyundai was completed, but the time for a 7500 mile service took too long. My service Advisor, Dalton, couldn't be found when I arrived and it too long for my car to get into the service area. He never keep me informed about the delays.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/20/2021
Service Type: Maintenance
6
Category: Service
took too long
Scheduled service took too long.
JESSICA L A., Service Manager from Lakeland Hyundai responded on 08/22/2021 09:59 AM

I would like to apologize for your recent service experience and would like the opportunity to resolve this. We will be reaching out this week 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2019 Hyundai Ioniq Hev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2021
verified customer Verified Customer
10
Category: Service
Stayed with the issue
Despite a couple of rounds, the service department stayed with the unusual issue I was facing until they found the proble.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/17/2021
Service Type: Repair
7
Category: Service
Took A while
Didn't fully listen to my explanation of when the problem would occur. Not good about returning calls or texts.
JESSICA L A., Service Manager from Lakeland Hyundai responded on 08/18/2021 01:55 PM

We approeciate your feed back and a team member will be reaching out soon to resolve any concerns or questions. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
CB
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Charisma B.
Lakeland, FL
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Love This Dealership
Bought two brand new cars here and service package came with both. I can always get in and out and love my new service advisor Sammi he is wonderful. If your looking for a car see Ellis
Employees worked with
DF
DALTON FRIEDEL
MQ
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Maysa Q.
Lakeland, FL
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Amazing service
Great service in and out quick thank you
Employees worked with
DF
DALTON FRIEDEL
JO
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John O.
Auburndale, FL
2012 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Dalton is an exceptional service advisor
Dalton provides us with excellent customer service each time we are there. He is quick to respond, assists us with our questions and concerns, and makes sure we leave with a car that is safe to drive. He goes above and beyond to get us in when we have a major issue, or even a small issue that needs to be tended to as soon as possible. He has a good attitude and always treats us with respect and kindness. More than we sometimes even deserve.
Employees worked with
DF
DALTON FRIEDEL
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